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Job opportunities with Hanbury Manor Hotel and Country Club
Leisure & Spa Operations Supervisor: Maternity Cov
Hanbury Manor Hotel and Country Club
Salary: £22,000
Job location: Ware, Hertfordshire, United Kingdom
JOB SUMMARY
Ensure all elements of the health club run as efficiently and effectively as possible, ensuring member and all associates maximize satisfaction through preventative maintenance, effective communication and adherence to standards. Remove any obstacles that may prevent individual departments delivering this high standard of service in the most cost effective way.

SCOPE / BUSINESS CONTEXT
- A Full Time position based at the Hanbury Manor Marriott Hotel.
- Number of Direct Reports - 3
- Titles of Direct Reports – Leisure Attendants

CANDIDATE PROFILE
Experience:
- Previous experience working in a similar environment essential.
- Experience of managing a team.
Skills and Knowledge
- Generate excitement, enthusiasm and commitment.
- Strong Communication Skills, verbal, Listening, Writen.
- Attention To Detail.
- Understand and analyze simple and complex issues.
- Reach sound conclusions about people and situations.
- Develop and apply your skills and expertise.
- Focus on the member and find ways to meet their needs and expectations.
- Keep going despite setbacks. Deal with changes in priority, juggle a number of activities and remain effective.
- Translate strategy into practiced action plans.
- Run & maintain processes and systems effectively.
- Identify and manage the best resources to effectively deliver project plans.
- Manage, develop and enable individuals on a day to day basis.
Education or Certification
- Pool Plant Qualification.
- Lifeguard Qualification.
- Lifeguard and Pool Plant Teacher Preferred.
- 1st Aid qualified.

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Employee Relations & Systems
- To oversee and manage the leisure & Spa Attendant teams to ensure the safe, smooth and efficient day to day running of the leisure and spa department.
- As and when required support the leisure and spa operational team of receptionists and leisure attendants to ensure guest satisfaction and safety is maintained at all times. Duties will from time to time include, cleaning and minor maintenance, leisure and spa reception including bookings, transactions, arrivals and guest care, pool testing and pool plant tasks, maintaining and managing stock requirements including towels.
- In conjunction with the management and supervisory team ensure all daily spa & leisure operational standards are maintained carried out to brand standards.
- To support, develop and improve work systems and promote good work habits in all areas of leisure & spa responsibility.
- In line with the flex management systems help manage and control all expenditure within leisure operations and produce critique for each area of the leisure business.
- Assist and support the spa & Leisure administration, ordering and paying of invoices process.
- Set up and control stock take and stock handling procedures to ensure adequate leisure stock levels at all times. Order and control stock flow to ensure effective payment procedures are adhered to.
- Responsible for appropriate stock handling procedures including cleaning supplies, office supplies, pool plant supplies, leisure uniform, shop stock, printable material, tea/coffee, fruit, infused water and other day to day operational supplies required to operate the country club & spa department.
- Complete daily, weekly and monthly facility and safety inspection reports to ensure one vision standards and expectations are meeting minimum audit compliance for the country club & spa.
- Complete regular country club & spa inspections per shift and complete/delegate/communicate tasks as required. Complete daily sign off for compliance procedures following company systems & procedures.
- Using company software and tools manage, update and carry out country club & spa training to ensure minimum compliance standards, specific focus for health & safety training, pool plant, STA pool responder and COSHH. Ensure effective administration and reporting files are maintained to demonstrate compliance at all times.
- Control leisure payroll through effective rota management, produce weekly reports with compliance critique as required
- Manage and administer holiday applications.
- Assist in the control of country club & spa blue cube compliance by ensuring minimum weekly standards are maintained, assist in the training and corrective action when required.
- To assist the leisure & spa manager in the smooth and efficient running of the country club & spa.
- In line with the Marriott systems and procedures assist in the day to day pool plant operations and safety systems.
- Identify and pursue any maintenance issues minimizing equipment down time. Ensure preventative maintenance plans are in place.
- Assist in the training of Health and Safety activity to ensure that your club adheres to relevant policies and legislation. Ensure that we provide a safe environment for club members and all team. Ensure the club meets all health and safety audit requirements.
- Monitor, carry out and act upon job sheets, checklists and audits etc. Ensure the effective and efficient delivery of all the club operations and one vision policies.
- In conjunction with the housekeeping department support and communicate with the supervisory team to ensure the facility standards are met and maintained at all times.
- To implement and maintain processes that lead to effective administration business controls and audit requirements – such as - rota’s, labour scheduling and stock checks.
- To assist in the implementation and maintain SOP’s within the country club & spa operation to ensure consistent levels of service are maintained at all times. Including compliance with all Marriott audit’s and safety systems.
- Provide communication point for all associates and ensure 2 way communication is occurring (between departments and with the hotel). This includes the communication of Marriott/Daily standards and short takes and chair regular meeting with teams.
- Ensure all leisure retail stock levels are adequately maintained by adhering to company stock take and stock handling procedures.
- To support the Leisure & Spa Manager in recruitment processes & ensure all new associates are inducted (Certified New Hire Training). To carry out disciplinary action where required.
- To assist the leisure and spa manager in the induction of new associates & motivate existing associates to create the optimum leisure & spa experience.
- To identify opportunities to improve club sales & profitability and to lower and control costs.
- To identify opportunities to consistently exceed expectations.

Training
- To support the Personal Development of the country club & spa team through coaching, training & development.
- Ensure teams training is kept up to date and that you are capable of carrying out all tasks, that there is continuous development and evolvement of expertise in your department.
- To attend Marriott training courses when required, including pool plant, lifesaving, first aid.

Legal
- Proactively support the Health and Safety Policy of the Hotel in conjunction with the Health & Safety at Work Act 1974.
- Keep detailed records of all legal, maintenance & audit activity, including all training records. Up-date & inform HR of all training.
- Use the correct cleaning materials and in the correct manner at all times as laid down by the Control of Substances Hazardous to Health, (COSHH) Regulations 1988 and maintain your department COSHH Register.
- Comply with the Fire Safety Policy of the hotel.
- Ensure safe working practices are adhered to.
- If and when necessary liaise with, on professional basis, all outside agencies.

OTHER
- To ensure the smooth operation within the country club & spa on a daily basis.
- To ensure guest satisfaction, resolving problems, queries or complaints.
- To help run regular member events ensuring a profit is made for each event.
- To maintain a highly visible presence with in the club.
- To deal with or report any unusual occurrences immediately to the Duty Manager or in his / her absence a senior or on duty line manager.
- To be fully conversant with the product and service standards relating to other departments in the hotel.
- To carry out any reasonable request by your direct line manager or senior manager within the company.
- At all times strive to represent Marriott in the most professional and courteous manager.
- Performs other related tasks as assigned by appropriate management.
- Complies with Marriott International Hotels Limited Regional Office policies and procedures.
- To be able to work shifts with maximum flexibility as and when necessary.
- In the absence of the leisure & spa Manager take responsibility for the effective day to day operations.

APPLY NOW
 


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Spa Business - Leisure & Spa Operations Supervisor: Maternity Cov - Hanbury Manor Hotel and Country Club
24 Jun 2017 Spa Business: uniting the world of wellness
 
 
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job opportunities with Hanbury Manor Hotel and Country Club
Leisure & Spa Operations Supervisor: Maternity Cov

Location: Ware, Hertfordshire, United Kingdom
Salary: £22,000

JOB SUMMARY
Ensure all elements of the health club run as efficiently and effectively as possible, ensuring member and all associates maximize satisfaction through preventative maintenance, effective communication and adherence to standards. Remove any obstacles that may prevent individual departments delivering this high standard of service in the most cost effective way.

SCOPE / BUSINESS CONTEXT
- A Full Time position based at the Hanbury Manor Marriott Hotel.
- Number of Direct Reports - 3
- Titles of Direct Reports – Leisure Attendants

CANDIDATE PROFILE
Experience:
- Previous experience working in a similar environment essential.
- Experience of managing a team.
Skills and Knowledge
- Generate excitement, enthusiasm and commitment.
- Strong Communication Skills, verbal, Listening, Writen.
- Attention To Detail.
- Understand and analyze simple and complex issues.
- Reach sound conclusions about people and situations.
- Develop and apply your skills and expertise.
- Focus on the member and find ways to meet their needs and expectations.
- Keep going despite setbacks. Deal with changes in priority, juggle a number of activities and remain effective.
- Translate strategy into practiced action plans.
- Run & maintain processes and systems effectively.
- Identify and manage the best resources to effectively deliver project plans.
- Manage, develop and enable individuals on a day to day basis.
Education or Certification
- Pool Plant Qualification.
- Lifeguard Qualification.
- Lifeguard and Pool Plant Teacher Preferred.
- 1st Aid qualified.

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Employee Relations & Systems
- To oversee and manage the leisure & Spa Attendant teams to ensure the safe, smooth and efficient day to day running of the leisure and spa department.
- As and when required support the leisure and spa operational team of receptionists and leisure attendants to ensure guest satisfaction and safety is maintained at all times. Duties will from time to time include, cleaning and minor maintenance, leisure and spa reception including bookings, transactions, arrivals and guest care, pool testing and pool plant tasks, maintaining and managing stock requirements including towels.
- In conjunction with the management and supervisory team ensure all daily spa & leisure operational standards are maintained carried out to brand standards.
- To support, develop and improve work systems and promote good work habits in all areas of leisure & spa responsibility.
- In line with the flex management systems help manage and control all expenditure within leisure operations and produce critique for each area of the leisure business.
- Assist and support the spa & Leisure administration, ordering and paying of invoices process.
- Set up and control stock take and stock handling procedures to ensure adequate leisure stock levels at all times. Order and control stock flow to ensure effective payment procedures are adhered to.
- Responsible for appropriate stock handling procedures including cleaning supplies, office supplies, pool plant supplies, leisure uniform, shop stock, printable material, tea/coffee, fruit, infused water and other day to day operational supplies required to operate the country club & spa department.
- Complete daily, weekly and monthly facility and safety inspection reports to ensure one vision standards and expectations are meeting minimum audit compliance for the country club & spa.
- Complete regular country club & spa inspections per shift and complete/delegate/communicate tasks as required. Complete daily sign off for compliance procedures following company systems & procedures.
- Using company software and tools manage, update and carry out country club & spa training to ensure minimum compliance standards, specific focus for health & safety training, pool plant, STA pool responder and COSHH. Ensure effective administration and reporting files are maintained to demonstrate compliance at all times.
- Control leisure payroll through effective rota management, produce weekly reports with compliance critique as required
- Manage and administer holiday applications.
- Assist in the control of country club & spa blue cube compliance by ensuring minimum weekly standards are maintained, assist in the training and corrective action when required.
- To assist the leisure & spa manager in the smooth and efficient running of the country club & spa.
- In line with the Marriott systems and procedures assist in the day to day pool plant operations and safety systems.
- Identify and pursue any maintenance issues minimizing equipment down time. Ensure preventative maintenance plans are in place.
- Assist in the training of Health and Safety activity to ensure that your club adheres to relevant policies and legislation. Ensure that we provide a safe environment for club members and all team. Ensure the club meets all health and safety audit requirements.
- Monitor, carry out and act upon job sheets, checklists and audits etc. Ensure the effective and efficient delivery of all the club operations and one vision policies.
- In conjunction with the housekeeping department support and communicate with the supervisory team to ensure the facility standards are met and maintained at all times.
- To implement and maintain processes that lead to effective administration business controls and audit requirements – such as - rota’s, labour scheduling and stock checks.
- To assist in the implementation and maintain SOP’s within the country club & spa operation to ensure consistent levels of service are maintained at all times. Including compliance with all Marriott audit’s and safety systems.
- Provide communication point for all associates and ensure 2 way communication is occurring (between departments and with the hotel). This includes the communication of Marriott/Daily standards and short takes and chair regular meeting with teams.
- Ensure all leisure retail stock levels are adequately maintained by adhering to company stock take and stock handling procedures.
- To support the Leisure & Spa Manager in recruitment processes & ensure all new associates are inducted (Certified New Hire Training). To carry out disciplinary action where required.
- To assist the leisure and spa manager in the induction of new associates & motivate existing associates to create the optimum leisure & spa experience.
- To identify opportunities to improve club sales & profitability and to lower and control costs.
- To identify opportunities to consistently exceed expectations.

Training
- To support the Personal Development of the country club & spa team through coaching, training & development.
- Ensure teams training is kept up to date and that you are capable of carrying out all tasks, that there is continuous development and evolvement of expertise in your department.
- To attend Marriott training courses when required, including pool plant, lifesaving, first aid.

Legal
- Proactively support the Health and Safety Policy of the Hotel in conjunction with the Health & Safety at Work Act 1974.
- Keep detailed records of all legal, maintenance & audit activity, including all training records. Up-date & inform HR of all training.
- Use the correct cleaning materials and in the correct manner at all times as laid down by the Control of Substances Hazardous to Health, (COSHH) Regulations 1988 and maintain your department COSHH Register.
- Comply with the Fire Safety Policy of the hotel.
- Ensure safe working practices are adhered to.
- If and when necessary liaise with, on professional basis, all outside agencies.

OTHER
- To ensure the smooth operation within the country club & spa on a daily basis.
- To ensure guest satisfaction, resolving problems, queries or complaints.
- To help run regular member events ensuring a profit is made for each event.
- To maintain a highly visible presence with in the club.
- To deal with or report any unusual occurrences immediately to the Duty Manager or in his / her absence a senior or on duty line manager.
- To be fully conversant with the product and service standards relating to other departments in the hotel.
- To carry out any reasonable request by your direct line manager or senior manager within the company.
- At all times strive to represent Marriott in the most professional and courteous manager.
- Performs other related tasks as assigned by appropriate management.
- Complies with Marriott International Hotels Limited Regional Office policies and procedures.
- To be able to work shifts with maximum flexibility as and when necessary.
- In the absence of the leisure & spa Manager take responsibility for the effective day to day operations.


APPLY NOW




 
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