Job opportunities with The Lanesborough
Reception Manager
The Lanesborough
Salary: Competitive Salary and Benefits
Job location: Belgravia, London, UK
We are looking for a talented and passionate Reception Manager to lead a fantastic Spa Reception team at London’s finest Luxury Health Club. The Lanesborough Club & Spa is an extension of the hotel’s graceful splendour. Designed by London-based interior practice, 1508, it unfolds in a luxurious palette of glossy wood, scintillating marble and sumptuous silk wallpaper, flourished with gleaming gold fixtures and baroque touches. Sleek interiors reflect the hotel’s resplendent décor, while seamlessly incorporating state-of-the-art facilities. The generous 18,000 sq ft space is home to an expansive gym, hydrotherapy pool, sauna and suite of thermal treatment rooms, exclusively available to members and hotel guests only. The Lanesborough Club & Spa has collaborated with London’s resident experts on a comprehensive menu of fitness and wellbeing treatments including revered facialist Anastasia Achilleos, beauty brands ila and La Prairie.

The role of the Reception Manager is to assist the General Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Reception Manager shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.

Responsibilities and Duties include:

• Provide a friendly and pleasant environment for all members and hotel guests
• Be fully aware of The Lanesborough Culture, Service experience along with Guest Recognition that The Lanesborough is famous for.
• Maximises opportunities to engage with guests and colleagues and promotes the hotel and its services where possible
• To effectively develop a team spirit in the department, to ensure longevity of personnel.
• To be fully conversant and up-dated with all types of memberships available.
• To train and motivate the Reception team to up-sell spa and fitness services and retail products to meet personal and budgetary targets
• To consolidate all invoices at the end of each month from each Freelance teacher and ensure that these are handed to Head Personal Trainer for approval.
• To carry out Lanesborough Club & Spa Duty Management shifts as and when required.
• To supervise the employees within the department ensuring that the correct standards and methods of service are maintained as stated in the hotel and department operations manual.
• To assist in the training of the employees ensuring that they have necessary skills to perform their duties with a maximum of efficiency and in the most productive manner.
• To be responsible for liaising with the fitness co-ordinator for all fitness assessments and workouts for new members.
• To ensure that sufficient supply of brochures are available to monitor registration of members and that all details are recorded correctly.

The ideal candidate would be able to demonstrate the following attributes

• Experience in a similar role within a luxury Club & Spa
• Excellent command of the English language and a second language would be preferred
• Experience in supervising a team
• Show drive for Excellent Customer Service leading by example
• Passionate about fitness and wellbeing
• Computer Skills: Microsoft Office, Opera and Premier Spa is preferred

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

• Dental and Optical Benefits
• Season Ticket Loan
• Private Medical Insurance
• Meals on Duty
• Enhanced Pension Scheme
• Tailored Uniforms
• Cycle Scheme (Loan to Purchase)
• Dry Cleaning (Non Uniformed Ambassadors)
• Childcare Vouchers
• Training & Development Plans 
• Social Committee Activities
• Training Fund Assistance
• Awards & Recognition Programs

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Lanesborough

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has long been considered one of the world’s most luxurious hotels. The Lanesborough’s legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of London’s most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

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