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PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver "unmatched guest experiences and commercial value"
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.





Lobster specialises in delivering ROI through technologically-enhanced learning
PRODUCT NEWS
Full Balance reveals all-natural reflexology board
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".
Scottish spa industry to gather at first-ever Spa Life Scotland event
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.
We Work Well organises annual pre-ISPA charity hike in Scottsdale
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.
Sothys launches pro-ageing Sun Range
French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.
Bioline Jatò unveils revamped Primaluce Exfo&White line and facial
Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.
Gaia Skincare expands presence in UK and Europe with four new spa accounts
Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe.
Immunocologie strikes up partnership with Satteva Wellness Group
NYC-based lifestyle, spa and skin science brand Immunocologie Skincare has embarked on a strategic collaboration with Satteva Wellness Group, marking its foray into the Latin American market.
Myndstream partners with SleepScore Labs to reveal hidden power of spa treatments in improving sleep
Global wellness music provider Myndstream has released the second episode of its new educational content series Mastermynds, in partnership with Universal Companies.
Art of Cryo's 12-person cryochamber breaks four world records
Cryotherapy supplier Art of Cryo has created a new 12-person walkthrough cryotherapy chamber at Cryo Center Coolzone Madeira, claimed to be the largest cold therapy treatment experience in the world.
Book4Time unveils enhanced day and resort pass functionality
Book4Time has announced the launch of Day & Resort Passes on its award-winning platform to help hotels and resorts drive staycation business.
Living Earth Crafts refreshes market-leading Century City bed
Living Earth Crafts (LEC) has re-launched its best-selling multipurpose spa treatment table the Century City™, redesigned to include both the ultra-luxurious Strata Cloudfill™ replaceable SpaMattress™ and the only Thermasoft™ Dual-Zone Embedded Table Warmer on the market.
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COMPANY PROFILES
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Roland C. Pfister founded Cellcosmet and developed the skincare line to prolong the therapy's benefi [more...]
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The ultimate spa and wellness resource, Universal Companies is an international distributor of produ [more...]
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DIRECTORY
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DIARY

 

22-24 Apr 2024

UK Aufguss Championships

Galgorm Resort, York,
23-25 Apr 2024

ISPA Conference 2024

Phoenix Convention Center, Phoenix, United States
+ More diary  
 
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Uniting the world of spa & wellness
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News   Products   Magazine   Subscribe
PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
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Lobster specialises in delivering ROI through technologically-enhanced learning
PRODUCT NEWS
Full Balance reveals all-natural reflexology board
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".
Scottish spa industry to gather at first-ever Spa Life Scotland event
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.
We Work Well organises annual pre-ISPA charity hike in Scottsdale
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.
Sothys launches pro-ageing Sun Range
French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.
Bioline Jatò unveils revamped Primaluce Exfo&White line and facial
Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.
Gaia Skincare expands presence in UK and Europe with four new spa accounts
Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe.
Immunocologie strikes up partnership with Satteva Wellness Group
NYC-based lifestyle, spa and skin science brand Immunocologie Skincare has embarked on a strategic collaboration with Satteva Wellness Group, marking its foray into the Latin American market.
Myndstream partners with SleepScore Labs to reveal hidden power of spa treatments in improving sleep
Global wellness music provider Myndstream has released the second episode of its new educational content series Mastermynds, in partnership with Universal Companies.
Book4Time unveils enhanced day and resort pass functionality
Book4Time has announced the launch of Day & Resort Passes on its award-winning platform to help hotels and resorts drive staycation business.
Phytomer unveils showerless Body Reflex scrub and wrap ritual
French marine skincare and spa brand Phytomer has rolled out a new 60-minute body treatment targeting the abdomen, buttocks and thighs.
Halekulani introduces luxury poolside Knesko facemask service
Premium hotel and spa destination Halekulani in Honolulu, Hawaii, has launched a poolside facemask service for its guests, powered by luxury skincare and spa brand Knesko.
+ More products   
 
COMPANY PROFILES
Cellcosmet

Roland C. Pfister founded Cellcosmet and developed the skincare line to prolong the therapy's benefi [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-24 Apr 2024

UK Aufguss Championships

Galgorm Resort, York,
23-25 Apr 2024

ISPA Conference 2024

Phoenix Convention Center, Phoenix, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS