Winning back clients key to Mindbody’s new platform

Read
the latest
issues

Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸

News Features Products Company profilesProfiles Magazine Handbook Advertise Subscribe

PRODUCT NEWS

Winning back clients key to Mindbody’s new platform

19 Sep 2014 . BY Jason Holland

Mindbody Reach provides an automated reporting capability that tracks client retention

The problem of customers not returning within a year of their first visit is being addressed by a new tool designed to improve client retention for health, wellness and beauty businesses.

Released by Mindbody, the platform – ‘Mindbody Reach’ – provides the company’s software subscribers with fully automated retention tracking, reporting and marketing tools. It combines automated email and SMS messaging to help reduce class and appointment no-shows, maintain engagement with active clients and win back lost clients.

The platform also provides an automated reporting capability that tracks client retention, triggering email and SMS messaging at specific times after a client’s last visit.

Some Mindbody subscribers participated in an early adopter programme to test the tool before it was released publicly. Mindbody said that these adopters had twice as many appointment confirmations due to the SMS messaging feature, which also cut their time calling to confirm appointments in half.

Company profile

Mindbody

Mindbody is the leading business management software for the fitness and wellness industries.

Read Mindbody's full profile here

Supplier details

MINDBODY, Inc
San Lius Obispo United States
MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness, and beauty professionals to the millions of clients they serve.

Booker by Mindbody is the leading cloud-based salon and spa management platform. Developed to meet the needs of spa and salon owners, the platform retains this focus on offering the features that health, wellness, and beauty businesses need to run efficiently and grow.
uk.mindbodyonline.com
More details

PRODUCT NEWS

Elemis’ first standalone store to open in London’s Covent Garden

British spa and skincare giant Elemis is making a grand entrance into London's retail scene, handpicking Covent Garden's Seven Dials for its inaugural standalone store.

Myndstream teases new breathwork series in collaboration with Grammy Award winner Peter Kater

Freddie Moross, founder of wellness music provider Myndstream, has announced plans to launch Spiritus – a brand new breathwork series by Grammy Award-winning musician and composer Peter Kater – onto the company’s music streaming service, The Stream.

Full Balance reveals all-natural reflexology board

Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".

Scottish spa industry to gather at first-ever Spa Life Scotland event

Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.

We Work Well organises annual pre-ISPA charity hike in Scottsdale

We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.

MyEquilibria combines art and outdoor exercise

"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.

Sothys launches pro-ageing Sun Range

French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.

Bioline Jatò unveils revamped Primaluce Exfo&White line and facial

Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.

Gaia Skincare expands presence in UK and Europe with four new spa accounts

Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe.

Immunocologie strikes up partnership with Satteva Wellness Group

NYC-based lifestyle, spa and skin science brand Immunocologie Skincare has embarked on a strategic collaboration with Satteva Wellness Group, marking its foray into the Latin American market.

Myndstream partners with SleepScore Labs to reveal hidden power of spa treatments in improving sleep

Global wellness music provider Myndstream has released the second episode of its new educational content series Mastermynds, in partnership with Universal Companies.

Art of Cryo's 12-person cryochamber breaks four world records

Cryotherapy supplier Art of Cryo has created a new 12-person walkthrough cryotherapy chamber at Cryo Center Coolzone Madeira, claimed to be the largest cold therapy treatment experience in the world.

+ More products

LATEST JOBS

Chief Executive Officer, Mount Batten Centre
Mount Batten Group

Salary: c£65,000pa + pension + benefits
Job location: mount batten centre, plymouth , United Kingdom

+ More jobs

COMPANY PROFILES

Mindbody

Mindbody is the leading business management software for the fitness and wellness industries. [more...]

AMRA Skincare

In 2014, AMRA Skincare was launched into the world’s most prestigious five-star luxury hotels, wit [more...]

CATALOGUE GALLERY

Free ezine/digital edition sign up

Contact

Other Leisure Media websites

PRODUCT NEWS

Winning back clients key to Mindbody’s new platform

19 Sep 2014 . BY Jason Holland

Mindbody Reach provides an automated reporting capability that tracks client retention

If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!

PRODUCT NEWS

Elemis’ first standalone store to open in London’s Covent Garden

British spa and skincare giant Elemis is making a grand entrance into London's retail scene, handpicking Covent Garden's Seven Dials for its inaugural standalone store.

Myndstream teases new breathwork series in collaboration with Grammy Award winner Peter Kater

Full Balance reveals all-natural reflexology board

Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".

Scottish spa industry to gather at first-ever Spa Life Scotland event

Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.

We Work Well organises annual pre-ISPA charity hike in Scottsdale

We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.

MyEquilibria combines art and outdoor exercise

"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.

Sothys launches pro-ageing Sun Range

French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.

Bioline Jatò unveils revamped Primaluce Exfo&White line and facial

Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.

Gaia Skincare expands presence in UK and Europe with four new spa accounts

Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe.

Immunocologie strikes up partnership with Satteva Wellness Group

NYC-based lifestyle, spa and skin science brand Immunocologie Skincare has embarked on a strategic collaboration with Satteva Wellness Group, marking its foray into the Latin American market.

Myndstream partners with SleepScore Labs to reveal hidden power of spa treatments in improving sleep

Global wellness music provider Myndstream has released the second episode of its new educational content series Mastermynds, in partnership with Universal Companies.

Book4Time unveils enhanced day and resort pass functionality

Book4Time has announced the launch of Day & Resort Passes on its award-winning platform to help hotels and resorts drive staycation business.

+ More products

COMPANY PROFILES

Mindbody

Mindbody is the leading business management software for the fitness and wellness industries. [more...]

+ More profiles

CATALOGUE GALLERY

Art of Cryo..

+ More catalogues