SUPPLIER NEWS
Adding on to spa services adds up to satisfied guests
24 Jan 2018 . BY Lauren Heath-Jones
SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Spa Business - Springer-Miller Systems: Adding on to spa services adds up to satisfied guests
18 Feb 2018 Spa Business: uniting the world of wellness
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

Company advertorial
Adding on to spa services adds up to satisfied guests

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Adding on to spa services adds up to satisfied guests

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact



Product news
Nancy Griffin partners with Stewart Griffith to launch new signage company, Bespoke   15 Feb 2018

Nancy Griffin partners with Stewart Griffith to launch new signage company, Bespoke

Nancy Griffin, principal of Contento Marketing, had been working with TouchAmerica for years as a consultant, and was impressed with the company’s custom-manufactured retail display.

ESPA launches new treatment inspired by the resilience of butterflies
  12 Feb 2018

ESPA launches new treatment inspired by the resilience of butterflies

Luxury skincare brand ESPA has expanded its treatment offering with the addition of the Strength and Resilience massage.

Natura Bisse named 'official skincare brand' by Forbes Travel Guide   09 Feb 2018

Natura Bisse named 'official skincare brand' by Forbes Travel Guide

Spanish premium skincare brand Natura Bissé has been named as an ‘Official Skincare Brand’ for Forbes Travel Guide.

Moss Trend expands into spa market   09 Feb 2018

Moss Trend expands into spa market

With a long history in creating decorative materials for interior designers and stage scenography, Italy-based Moss Trend has now ventured into public spaces, including spas.

Caudalie partners with Harvard Medical School for new serum   08 Feb 2018

Caudalie partners with Harvard Medical School for new serum

French skincare brand Caudalie has partnered with Harvard Medical School to launch Premier Cru the Serum, an extension of its existing Premier Cru range.

Elemis supports Women for Women International with limited edition Pro-Collagen cream   02 Feb 2018

Elemis supports Women for Women International with limited edition Pro-Collagen cream

Luxury skincare brand Elemis has partnered with Scottish designer Karen Mabon to create a limited edition version of its best-selling Pro-Collagen Marine Cream.

Jill Stein partners with Made for Life Organics for amenities range   26 Jan 2018

Jill Stein partners with Made for Life Organics for amenities range

Jill Stein has partnered with Made for Life Organics to create Porthdune, an amenities range made from 100 per cent natural ingredients.

The Ritz Carlton, Langkawi launches local-inspired treatment menu   24 Jan 2018

The Ritz Carlton, Langkawi launches local-inspired treatment menu

The Ritz Carlton, Langkawi has launched a spa treatment menu inspired by local traditions that have been practiced on the island for thousands of years.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



in this issue

• Sport report omits Healthy Pupil cuts
• YourZone45 to ramp up expansion plans
• Robers plans boutique gym at Langley



Spa jobs




Beauty Therapists
Salary: £18,631 per annum, pro rata plus commission
Location: Suffolk, UK
Company: Center Parcs
Product Trainer
Salary: Competitive Salary
Location: Guildford, UK
Company: Spa Voyage
Spa Manager
Salary: Competitive Salary & Benefits
Location: Landaagiraavaru, Maldives
Company: Four Seasons
Spa and Wellness Receptionist
Salary: Competitive Salary & Benefits
Location: London, UK
Company: Mandarin Oriental London
Spa Therapist
Salary: Competitive salary
Location: Surrey, UK
Company: Grayshott Spa
Diary dates
Powered by leisurediary.com




25-26 Feb 2018

Professional Beauty London

ExCeL London, London, United Kingdom


25-26 Feb 2018

World Spa & Wellness Convention London

ExCeL London, London, United Kingdom




Spa Business magazine 2018 issue 1
Spa Business
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Research: Wellness real estate
The Global Wellness Institute has released the first report on the growing wellness real estate market More>>
  Promotional feature: Skin Regimen
De-stressing city skin More>>


Spa Business magazine 2017 issue 4

Spa Business
2017 issue 4

View issue contents
View turning pages
Download PDF
  Editor’s letter: Existential threat
Liz Terry shares her thoughts More>>
  Promotional feature: Anne Semonin
Katherine Connolly, newly appointed global director of retail and spa operations at Anne Semonin, discusses her plans for the brand More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd