PRODUCT NEWS
Turn Lost Business into Revenue Using SpaSoft Tools
04 Feb 2019 . BY Lauren Heath-Jones
SpaSoft offers tools to help operators convert lost sales into future revenue
Spa directors all around the world experience last minute changes, no shows and cancellations which can truly take a toll on your spa revenue if not addressed and managed effectively. SpaSoft has advanced tools and creative ways to convert those lost sales into future revenue.

Turn Away Tracking

SpaSoft’s enhanced Turn Away Tracking allows spa management to record customer behavior and discover trends that are making them lose business. The Turnaway Tracking report will allow spa directors to adapt their operations to increase guest booking. They can implement expanding therapist availability, increase the number of therapists during peak times, or offer a yield pricing to encourage customers to come during non-peak hours depending on trends they observe in their spa.

Turn cancellations into a Gift Certificate or Spa Credit

Cancellations and no shows can be incredibly frustrating for both the spa and guests alike, as spas either lose revenue for the service or charge a cancellation fee which results in upset guests. Remove both of those and convert cancellations into a gift certificate for the guest. This encourages them to come back to your spa and eliminates the possibility of an upset guest. This also assures that you will get revenue in the future, helping to boost customer loyalty in the process.

Wait List

Spas are known for that one amazing treatment or therapist, and it is quite common for guests to be placed on a waitlist. With real-time technology, once a cancellation is made, the SpaSoft system will notify the front desk agent to contact the next guest on the waitlist to inform them that a spot has become available. For guests that were on the waitlist but didn’t receive an appointment, they can be offered a discounted price for any future visit.

 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Spa Business - Springer-Miller Systems: Turn Lost Business into Revenue Using SpaSoft Tools
22 Feb 2019 Spa Business: uniting the world of wellness
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

Company advertorial
Turn Lost Business into Revenue Using SpaSoft Tools

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Turn Lost Business into Revenue Using SpaSoft Tools

SpaSoft offers tools to help operators convert lost sales into future revenue
Spa directors all around the world experience last minute changes, no shows and cancellations which can truly take a toll on your spa revenue if not addressed and managed effectively. SpaSoft has advanced tools and creative ways to convert those lost sales into future revenue.

Turn Away Tracking

SpaSoft’s enhanced Turn Away Tracking allows spa management to record customer behavior and discover trends that are making them lose business. The Turnaway Tracking report will allow spa directors to adapt their operations to increase guest booking. They can implement expanding therapist availability, increase the number of therapists during peak times, or offer a yield pricing to encourage customers to come during non-peak hours depending on trends they observe in their spa.

Turn cancellations into a Gift Certificate or Spa Credit

Cancellations and no shows can be incredibly frustrating for both the spa and guests alike, as spas either lose revenue for the service or charge a cancellation fee which results in upset guests. Remove both of those and convert cancellations into a gift certificate for the guest. This encourages them to come back to your spa and eliminates the possibility of an upset guest. This also assures that you will get revenue in the future, helping to boost customer loyalty in the process.

Wait List

Spas are known for that one amazing treatment or therapist, and it is quite common for guests to be placed on a waitlist. With real-time technology, once a cancellation is made, the SpaSoft system will notify the front desk agent to contact the next guest on the waitlist to inform them that a spot has become available. For guests that were on the waitlist but didn’t receive an appointment, they can be offered a discounted price for any future visit.




Product news
Elemis expands Superfood range   18 Feb 2019

Elemis expands Superfood range

Elemis has expanded its Superfood range to include four new products, including a multi-use hydrating mist, a jelly exfoliator and two treatment masks.

Elemental Herbology announces All Saints Spa partnership   18 Feb 2019

Elemental Herbology announces All Saints Spa partnership

Elemental Herbology has announced a new spa partnership with the All Saints Spa in Suffolk.

Spa Vision adds Continuum to luxury brand portfolio   15 Feb 2019

Spa Vision adds Continuum to luxury brand portfolio

Spa consultancy firm Spa Vision has expanded its portfolio of luxury products with the addition of the Echo LE chair from Continuum Pedicure Spa, which it has already installed at the Crieff Hydro resort in Perthshire, Scotland.

RKF creates exclusive new robe to enhance guest experience at Pullman Hotels   14 Feb 2019

RKF creates exclusive new robe to enhance guest experience at Pullman Hotels

RKF Luxury Linen, a long time partner of the AccorHotels group, will design a collection of luxurious linen-wear exclusive to its Pullman hotel chain.

Made for Life Organics launches at The Spa at Cameron House   14 Feb 2019

Made for Life Organics launches at The Spa at Cameron House

The Spa at Cameron House in Loch Lomond, Scotland, has expanded its treatment menu to include wellness rituals and products from Made for Life Organics.

Gharieni launches MLR Select   31 Jan 2019

Gharieni launches MLR Select

German spa and wellness equipment manufacturer Gharieni has launched the new MLR Select spa bed.

Form launches yoga mats to minimise environmental impact   30 Jan 2019

Form launches yoga mats to minimise environmental impact

Form, a London-based fitness brand which aims to "take more carbon out of the atmosphere" than what goes into it during the manufacturing process, has unveiled yoga mats designed to combat single-use plastic waste.

Voya to launch new company specialising in food supplements   29 Jan 2019

Voya to launch new company specialising in food supplements

Irish skincare company Voya is set to launch a new company specialising in seaweed-based nutritional supplements.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



in this issue

• UK Sport relaxes 'no compromise' stance
• Orangetheory hits billion revenue landmark
• Thameside manor resort gets green light



Spa jobs




Healthy Communities Development Officer
Salary: £31,000
Location: Aberdeen
Company: Sport Aberdeen
Healthy Communities Manager
Salary: Up to £45,000 per annum, for the right person
Location: Aberdeen
Company: Sport Aberdeen
Senior Beauty Therapist
Salary: £21,200 plus commission and amazing benefits
Location: Wiltshire, UK
Company: Center Parcs
Therapist
Salary: Competitive Salary and Benefits
Location: London, UK
Company: Strip Wax Bar & Boutique
Senior Colourist/Stylist
Salary: Competitive Salary and Benefits
Location: Doha, Qatar
Company: Urban Retreat
Diary dates
Powered by leisurediary.com




24-25 Feb 2019

International Manufacturers & Distributors Forum

ExCeL, London, United Kingdom


24-25 Feb 2019

Active Wellness

ExCeL London, London, United Kingdom




Spa Business magazine 2019 issue 1
Spa Business
2019 issue 1

View issue contents
View on turning pages
Download PDF
  Event report: Technology in Wellness
Glion Institute focuses on the impact of technology on spa and wellness More>>
  Promotional feature: Elemis
ELEMIS is expanding it with ULTRA SMART Pro-Collagen, a new line that harnesses the power of specialised marine algae with a cutting-edge delivery system More>>


Spa Business magazine 2018 issue 4

Spa Business
2018 issue 4

View issue contents
View turning pages
Download PDF
  Event report: SpaChina Summit
The Chinese spa market is valued at US$3.3bn, reports Lisa Starr from the SpaChina Summit More>>
  Behind the scenes: Sothys
Spa Business learns how French skincare brand Sothys has a passion for family, nature and professionalism More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd