PRODUCT NEWS
Turn Lost Business into Revenue Using SpaSoft Tools
04 Feb 2019 . BY Lauren Heath-Jones
SpaSoft offers tools to help operators convert lost sales into future revenue
Spa directors all around the world experience last minute changes, no shows and cancellations which can truly take a toll on your spa revenue if not addressed and managed effectively. SpaSoft has advanced tools and creative ways to convert those lost sales into future revenue.

Turn Away Tracking

SpaSoft’s enhanced Turn Away Tracking allows spa management to record customer behavior and discover trends that are making them lose business. The Turnaway Tracking report will allow spa directors to adapt their operations to increase guest booking. They can implement expanding therapist availability, increase the number of therapists during peak times, or offer a yield pricing to encourage customers to come during non-peak hours depending on trends they observe in their spa.

Turn cancellations into a Gift Certificate or Spa Credit

Cancellations and no shows can be incredibly frustrating for both the spa and guests alike, as spas either lose revenue for the service or charge a cancellation fee which results in upset guests. Remove both of those and convert cancellations into a gift certificate for the guest. This encourages them to come back to your spa and eliminates the possibility of an upset guest. This also assures that you will get revenue in the future, helping to boost customer loyalty in the process.

Wait List

Spas are known for that one amazing treatment or therapist, and it is quite common for guests to be placed on a waitlist. With real-time technology, once a cancellation is made, the SpaSoft system will notify the front desk agent to contact the next guest on the waitlist to inform them that a spot has become available. For guests that were on the waitlist but didn’t receive an appointment, they can be offered a discounted price for any future visit.

 


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Spa Business - Springer-Miller Systems: Turn Lost Business into Revenue Using SpaSoft Tools
24 Apr 2019 Spa Business: uniting the world of wellness
 
 
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Turn Lost Business into Revenue Using SpaSoft Tools

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Turn Lost Business into Revenue Using SpaSoft Tools

SpaSoft offers tools to help operators convert lost sales into future revenue
Spa directors all around the world experience last minute changes, no shows and cancellations which can truly take a toll on your spa revenue if not addressed and managed effectively. SpaSoft has advanced tools and creative ways to convert those lost sales into future revenue.

Turn Away Tracking

SpaSoft’s enhanced Turn Away Tracking allows spa management to record customer behavior and discover trends that are making them lose business. The Turnaway Tracking report will allow spa directors to adapt their operations to increase guest booking. They can implement expanding therapist availability, increase the number of therapists during peak times, or offer a yield pricing to encourage customers to come during non-peak hours depending on trends they observe in their spa.

Turn cancellations into a Gift Certificate or Spa Credit

Cancellations and no shows can be incredibly frustrating for both the spa and guests alike, as spas either lose revenue for the service or charge a cancellation fee which results in upset guests. Remove both of those and convert cancellations into a gift certificate for the guest. This encourages them to come back to your spa and eliminates the possibility of an upset guest. This also assures that you will get revenue in the future, helping to boost customer loyalty in the process.

Wait List

Spas are known for that one amazing treatment or therapist, and it is quite common for guests to be placed on a waitlist. With real-time technology, once a cancellation is made, the SpaSoft system will notify the front desk agent to contact the next guest on the waitlist to inform them that a spot has become available. For guests that were on the waitlist but didn’t receive an appointment, they can be offered a discounted price for any future visit.




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Lemi's Portofino bed unites comfort and functionality   02 Apr 2019

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Caudalie named as brand partner Cornwall's The Clearing Spa   29 Mar 2019

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Elemis expands Pro-Collagen range with new Ultra Smart line   28 Mar 2019

Elemis expands Pro-Collagen range with new Ultra Smart line

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Helping your business prosper in 2019   20 Mar 2019

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The Natural Beauty & Spa Show returns to Excel London on 7 & 8 April.

LPG's new hand treatment combats ageing   19 Mar 2019

LPG's new hand treatment combats ageing

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Comfort Zone launches 'on the go' face masks   11 Mar 2019

Comfort Zone launches 'on the go' face masks

Premium skincare brand Comfort Zone has developed a selection of face masks to target common skin concerns.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



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Spa Business magazine 2019 issue 1
Spa Business
2019 issue 1

View issue contents
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  First-person: Phoenician Spa
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Spa Business magazine 2018 issue 4

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