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Spa Business - Matrix
19 Sep 2018 Spa Business: uniting the world of wellness
 
 
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Company profile
Matrix
Address:
East Court
Riverside Park
Campbell Road
Stoke on Trent
Staffordshire
ST4 4DA
UK
Website: www.matrixfitness.co.uk
Twitter: @MatrixFitnessUK
Facebook: facebook.com/MatrixFitnessUK
 

James Blower, International Hospitality Manager EMEA


Background
Matrix Fitness – one of the world’s leading commercial fitness brands – is a division of Johnson Health Tech, founded in 1975.
Preferred by some of the world’s finest hotels and resorts, Matrix offers an array of premium cardio, strength, and integrated technology solutions which support the demands of boutique hotels and spas, and enable customers to create an inspirational fitness experience for their guests with minimal effort, regardless of size or budget.
With more than four decades of experience in the fitness industry, and an extensive understanding of user behaviour, Matrix knows what guests expect from their workouts, and the company’s goal is to help the customer to deliver that and more.

Main products and services
Matrix strives to offer innovative and aspirational equipment that will captivate users, is easy to maintain, facilitates wellness programming, and delivers the best return on investment.
• CARDIO: Intuitive operations on the company’s full range of stylish, durable cardio equipment make it easy for guests to get on and go, while its consoles provide the most cutting-edge, fully-integrated entertainment options, from regular television programming, to Internet connectivity and virtual workouts.
• STRENGTH: Matrix offers an extensive strength range to enable the customer to address all end-user needs and craft a fitness experience tailored to each individual guest profile. Durable finishes keep products looking new, and simple operation makes them easy for guests to navigate.

USPs
The Matrix ethos spurs innovation and values creative problem solving. As a result, the company has set the standards for which others strive to, and its drive for excellence ensures the needs of customers are always met.

Top clients
Hyatt, Four Seasons Hotels & Resorts, Marriott Hotels, Accor, Carlson Rezidor Hotel Group, InterContinental Hotels Group, Wyndham Hotels & Resorts, Starwood Hotels & Resorts, Club Med.

Where in the world?
24 wholly-owned subsidiaries, and a distributor and service network in 60+ countries.

Future plans
2017 has seen Matrix launch a new social fitness solution, MX4 as well as building on the successes of 2016, driving forward the Matrix S-Drive Performance Trainer, Rower, and our innovative and aspirational console technology solutions including the 7xi and 7xe Generations and the new 3xe console. All connected solutions with the Workout Tracking Network and and our intuitive Personal Trainer Portal. As a total solutions partner, Matrix continues to deliver a range of services in 2017, working in collaboration with selected and talented partners to provide our customers in the hospitality sector with bespoke packages to suit all needs.

Who’s who?
Matthew Pengelly, UK Managing Director; James Blower, International Hospitality Manager EMEA; Nigel Tapping, UK Hospitality Manager; Caroline Richings, Strategic Key Account Manager & UK Spa Association Board Member.

What the clients say
“As a company that is continually anticipating and addressing customers’ changing needs, we are delighted to be working with a supplier for whom innovation is a key business driver. The original solutions offered by Matrix help us deliver exceptional guest experiences, and, coupled with its exceptional customer service, make Matrix an ideal preferred supplier for Marriott Hotels.” Alison Ainsworth, Senior Director of Golf, Leisure & Spa Operations Europe, Marriott Hotels

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