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Spa Business - Ez-Runner Systems Ltd
20 Nov 2018 Spa Business: uniting the world of wellness
 
 
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Company profile
Ez-Runner Systems Ltd
Address:
Unit 8/9 Snowhill Business Centre
Copthorne
RH10 3EZ
UK
Website: www.ez-runner.com
Twitter: @EzRunnerSystems
Linkedin: www.linkedin.com/company/ez-runner
Facebook: facebook.com/SocialEZ
 



Background
The company was founded in 1995. Stefan Drummond is the majority shareholder.

Main services
Ez-Runner spa software is a fully configurable modular solution for selling treatments, packages and vouchers and has a reporting suite – both online and in-spa – for analysing yield, membership and food and beverage sales.
Other features include the ability for spas to optimise therapist- and treatment-room usage, calculate commissions, manage stock and limit treatments per day by therapist.
Further benefits include SMS alerts, yield management tools, product recommendations and staff rota management, as well as the ability to upsell products and services online or in-spa. Ez-Runner’s voucher management solution is commission-free, with online and in-spa purchasing, tracking and redemption, providing spas with the tools to control vouchers from purchase to redemption under one roof, providing limitless, cost-effective marketing.

Additional services
Fulfilment services for voucher management, gift card supplies, and membership cards. In-house programming team for custom development and web integration. We also supply, kiosks, hardware and peripherals.

USPs
Ez-Runner offers full online integration into spas’ existing websites. This includes all features – bookings, packages, voucher purchase and redemption and pre-payments.
Each product or service can have YouTube video or images managed from the application, without the need to rely on expensive web teams. These online services can be linked to our automated marketing module (Campaign Manager) allowing Ez-Runner to send campaigns based on triggers such as the number of treatments bought or vouchers purchased online, without any user intervention.
The company’s voucher management solutions are provided without charging commissions to the spa operator.
Ez-Runner also has the facility to provide online diary views for therapists and has recently developed mobile websites for smartphones and tablet devices such as iPad, allowing spas to expand their online reach even further without restrictions.

How many spas do you supply?
More than 120 spas.

Top clients
Nirvana SPA; Shire Hotels; Handpicked Hotels; Akkeron Hotels; Amida SPA; Hilton Hotels; sk:n; Dermalogica; Lion’s Quay and Bristol Lido

Where in the world?
Mainly Europe and the Middle East, but we have sites worldwide from the Falkland Islands to Ethiopia.

Trade shows
Spa Life.

Future plans
This year we plan to expand into other territories with new and existing clients. We’ll also work with existing spa and wellness clients to expand their use of online and mobile functionality for packages, payments and voucher management.

Who’s who?
Stefan Drummond, Managing Director; Shez Namooya, Business Development Manager; Matt Larkins, business development/projects:

What the clients say
“Hand Picked Hotels (HPH) has been using the Ez-Runner management software system for the past four years.
The partnership has had a significant impact on the businesses by helping Hand Picked Hotels create a highly effective spa and health club revenue stream for the group.” Helen Wynne, Health Club & Spa Project Manager, Hand Picked Hotels

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