The company was founded in 1995. Stefan
Drummond is the majority shareholder.
Ez-Runner spa software is a fully configurable
modular solution for selling treatments,
packages and vouchers and has a reporting
suite – both online and in-spa – for analysing
yield, membership and food and beverage sales.
Other features include the ability for spas
to optimise therapist- and treatment-room
usage, calculate commissions, manage stock
and limit treatments per day by therapist.
Further benefits include SMS alerts, yield
management tools, product recommendations
and staff rota management, as well as the
ability to upsell products and services online
or in-spa. Ez-Runner’s voucher management
solution is commission-free, with online and
in-spa purchasing, tracking and redemption,
providing spas with the tools to control vouchers
from purchase to redemption under one roof,
providing limitless, cost-effective marketing.
Fulfilment services for voucher management,
gift card supplies, and membership cards.
In-house programming team for custom
development and web integration. We also
supply, kiosks, hardware and peripherals.
Ez-Runner offers full online integration into
spas’ existing websites. This includes all
features – bookings, packages, voucher
purchase and redemption and pre-payments.
Each product or service can have YouTube
video or images managed from the application,
without the need to rely on expensive web
teams. These online services can be linked to
our automated marketing module (Campaign
Manager) allowing Ez-Runner to send campaigns
based on triggers such as the number
of treatments bought or vouchers purchased
online, without any user intervention.
The company’s voucher management
solutions are provided without charging
commissions to the spa operator.
Ez-Runner also has the facility to provide
online diary views for therapists and has
recently developed mobile websites for
smartphones and tablet devices such as
iPad, allowing spas to expand their online
reach even further without restrictions.
How many spas do you supply?
More than 120 spas.
Nirvana SPA; Shire Hotels; Handpicked Hotels;
Akkeron Hotels; Amida SPA; Hilton Hotels; sk:n;
Dermalogica; Lion’s Quay and Bristol Lido
Where in the world?
Mainly Europe and the Middle East, but
we have sites worldwide from the Falkland
Islands to Ethiopia.
This year we plan to expand into other
territories with new and existing clients.
We’ll also work with existing spa and
wellness clients to expand their use of
online and mobile functionality for packages,
payments and voucher management.
Stefan Drummond, Managing Director; Shez
Namooya, Business Development Manager;
Matt Larkins, business development/projects:
What the clients say
“Hand Picked Hotels (HPH) has been using
the Ez-Runner management software system
for the past four years.
The partnership has had a significant
impact on the businesses by helping Hand
Picked Hotels create a highly effective spa
and health club revenue stream for the group.”
Helen Wynne, Health Club & Spa Project Manager, Hand Picked Hotels