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Spa Business - ResortSuite
24 Mar 2019 Spa Business: uniting the world of wellness
 
 
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Company profile
ResortSuite
Address:
171 East Liberty Street
Suite 207
Toronto
Ontario
M6K 3P6
Canada
Website: www.resortsuite.com
Twitter: @resortsuite
Linkedin: linkedin.com/company/resortsuite
Facebook: facebook.com/ResortSuite
Blog: resortsuite.com/blog/
 

Frank Pitsikalis, CEO


Background
Founded in 2000 by Frank Pitsikalis, ResortSuite is a cutting-edge software company specialising in integrated hospitality management systems.

Main products and services
• ResortSuite SPA: software to manage and operate the most complex spa operations.
• ResortSuite PMS: software to manage operations and room reservations.
• ResortSuite CLUB: software to manage membership dues, renewals, access privileges and billing.
• ResortSuite GOLF: software to manage tee times, group bookings and courses.
• ResortSuite F&B: software to manage dining areas and venues.
• ResortSuite Sales & Catering: software to manage prospects, leads, events and groups.
• ResortSuite WEB: online booking engine which allows guests to book spa services, classes, room reservations, view member statements, book tee times and purchase ski lift tickets and gift cards.
• ResortSuite CONNECT: email automation and e-marketing tool.
• ResortSuite MOBILE: branded mobile app allowing guests to book spa services, classes, activities, golf tee times, check member statements, purchase gift cards and ski lift tickets.
• ResortSuite SOCIAL: Facebook app allowing your guests to book all amenities.
• ResortSuite DASHBOARD: monitor KPIs across all operations to drive business decisions.
• ResortSuite OPS: Tablet-based applications for spa/activity check-in, a staff portal, food and beverage ordering and PMS check-in.

USPs
ResortSuite offers a uniquely integrated solution. Destination spas running multiple solutions across various amenities (spa, dining, activities, golf, etc.) are common. However, these silos of guest information scattered across your various operations fragments your offer. With ResortSuite’s integrated design, you have a full, clear picture of every guest across the property. Whether a property is looking to replace all systems, or already has standard systems in place like Opera or HMS for Property Management, ResortSuite can still provide seamless integration across the property’s operation by offering robust interfaces between systems. Extended architecture including WEB and MOBILE allows guests to book their entire experience online in real-time.

Top clients
Omni Hotels & Resorts, Montage Hotels & Resorts, The Breakers, Glen Ivy Spa, US; Champneys, The Savoy, Fairmont, UK; Jumeirah, worldwide; Rancho la Puerta, Mexico; Niagara Fallsview Casino Resort, Aveda, Canada.

Where in the world?
United States, Canada, Mexico, UK, Europe, Middle East, Central America, India.

Future plans
With the advancement of guest-facing technologies including new features in WEB and MOBILE applications, ResortSuite continues to help spas, clubs and resorts to provide their guests with the most cohesive wellness experience across all channels.

Who’s who?
Frank Pitsikalis, founder & CEO; Fauzi Zamir, CFO/COO; Stephan Karayannopoulos, VP product development.

What the clients say
“With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation.
“We can now ensure a personalised guest experience at every interaction, be that in person, on the phone or online.”
Alan Whiteley, group managing director, Champneys Resorts

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