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Spa Business - Universal Companies
24 Apr 2019 Spa Business: uniting the world of wellness
 
 
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Company profile
Universal Companies
Address:
18260 Oak Park Drive
Abingdon
VA 24210
USA
Website: www.universalcompanies.com
Twitter: @universalcos
Linkedin: linkedin.com/com/company/universal-companies
Facebook: facebook.com/universalcompaniesinc
 

Karen Short, CEO

Marti Morenings, founder and chair

Background
Universal Companies has served the spa industry since Marti Morenings and her father, Dr. G.H. Morenings, founded it in 1982 as Universal Health Products. In 1999, the company expanded its offerings and became Universal Companies, providing spa professionals with a one-source spa solution. The company acquired SpaEquip in 2015, expanding its spa development services and FF&E options with a robust equipment partner.

Main products and services
The ultimate spa and wellness resource, Universal Companies is an international distributor of products, equipment, retail, and supplies to spas, skincare professionals, and resort and destination properties. In addition, training and education are core components of our service offering.

USPs
With more than 36 years of success, we help clients build their business and grow revenue. Our business is good when their businesses are better. Universal Companies’ mission has always been to deliver innovative spa solutions and excellent customer service to maximise our customers’ success. Our product selection is continually evolving to help spas meet the needs of the growing wellness movement. We have a passion for helping spas lead the way in the green movement, showing them how to implement green practices and encouraging vendors to apply high environmental standards to their own products and processes.

Future plans
Universal Companies will continue to provide an excellent customer experience by growing our proprietary brands, supplies, business accounts, and training and education. We will keep bringing clients the latest trends and ideas to help their business grow.
We are also excited to unveil a new mobile friendly website that will allow customers to track orders in multiple ways, more easily access education while shopping, research equipment specifications and order online, and manage their accounts more efficiently.

How many spas do you supply?
Universal Companies is the leading single-source supplier to more than 30,000 spa professionals in 47 countries.

Top clients
Hard Rock, Veria Wellness Center, Marriott Spa at the Grand, and Marriott Marco Island

Who’s who?
Marti Morening, founder & chair; Karen Short, CEO; Joe McKenna, acting COO; Polly Johnson, SVP sales; Barrett Cooke, VP finance; David Lovelace, VP sales; Philippe Therene, VP sales; Kelly Wilson, VP strategic vendor alliances; Luanne Ayer, VP human resources

What the clients say
“Universal is a wonderful company that will go the extra mile to help with your business in any way possible.“
Tina Mays, Universal Companies customer

“Our Universal Companies representative not only helped us choose the perfect sheet set and quilt to match our decor, but went above and beyond to make sure we received the order by next day. Universal Companies made it all happen with a commitment to great customer service!”
Betty Roman, Roman Skin and Body Care

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