Spa Business - TAC | The Assistant Company
16 Jul 2019 Spa Business: uniting the world of wellness
 
 
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Company profile
TAC | The Assistant Company
Address:
Schildbach 111
8230 Hartberg
Styria
Austria
Website: www.tac.eu.com
Linkedin: linkedin.com/company/tac-gmbh
Facebook: facebook.com/reservationassistant
 

Thomas Roessler, MD


Background
Founded in 2001, TAC is an owner-managed company with more than 80 employees and four locations in Hartberg and Vienna, Austria; Hanover, Germany and Chicago, US.
In 2017, TAC was awarded the first place in the category “nationally operating company” in the course of the business competition for “Austria’s Leading Companies”.

Main services
“Reservation Assistant - Spa & Activity Software” by TAC optimises and simplifies all processes of modern spa management, such as reservations, membership management, employee scheduling, table reservations, stock control, CRM and billing.
Reservation Assistant offers more than 200 interfaces to external systems such as PMS and access control, as well as reports and statistics for measuring performance and a dashboard providing a quick overview of a spa’s economic performance.

Additional services
TAC’s add-ons are innovative tools for maximising sales revenue and strengthening customer satisfaction.
In 2016, the all-new TAC Webshop won the international World Experience Award for the most user-friendly web design. It integrates sales, appointment bookings, lounger or table reservations and much more. A uniform design and intuitive interfaces guarantee quick transactions via all channels. Digital signage screens put products and services in the forefront, using screens in the foyer, spa or restaurant. Digital Signage represents targeted advertising on-site and a last-minute push of available services – without appearing pushy.
TAC’s self-service kiosk machines save employees time and increase visitor comfort, as guests can book spa treatments or loungers on their own and pay by chip.
sense. – TAC’s touch-optimised software solution in responsive design – can be used from every available device, including smartphone, tablet, laptop or PC. It offers an advanced solution to manage reservations, and runs on all operating systems without local installation.

USPs
TAC’s credo “designed to simplify” is reflected in all products. TAC offers one platform for all activities.
The software is suitable for all areas of a modern spa, and customers build their individual solution including those functions that best suit their business needs. A skilled support team is at customers’ disposal 24/7 via phone, e-mail or Skype.

How many spas do you supply?
TAC has 1,200 customers in 54 countries.

Top clients
La Mamounia; Como Hotels; Rocco Forte Hotels; Swissotel; Kempinski Hotels & Resorts; Grand Resort Bad Ragaz; Nivea Spa; Radisson; Palace Gstaad; The Dolder Grand; Aspria; and Richmond Nua Wellness-Spa Sapanca.

Where in the world?
54 countries, including the USA, Germany, Austria, Switzerland, Mexico, Hong Kong, Morocco, Qatar and the Dominican Republic.

Trade shows
Meet The Top, Spain; ITB Berlin, Germany; FIBO, Germany; SpaCamp, Germany; Interbad, Germany.

Who’s who?
Thomas Roessler, managing director; Guenther Poellabauer, managing director; Gernot Tobisch, director operations; Bernhard Rappold, director software development.

What the clients say
“Reservation Assistant helps us manage our resources efficiently and react flexibly to the needs of our guests.”
Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca

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