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Spa Business - Spa news, jobs, features, products and diary dates
18 Dec 2017 Spa Business: uniting the world of wellness
 
 
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SELECTED ISSUE
Spa Business
2010 issue 4

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Spa Business 2010 issue 4
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5   Editor's letter: More than mediocre
People are prepared to pay regularly for great treatments which improve their quality of life, health and wellbeing. They're not prepared to pay for fluff and at the moment, unfortunately, that's often what you get when you visit a spa
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12   Letters: Write to reply
Saying sorry is more effective than compensation, says Johannes Abeler
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14   News: News update
Starwood reveals the new in-house spa brand for St Regis hotels; Hilton unveils its global spa concept; and Abbajay to head up Marriott spas
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20   Interview: Christopher Norton
Four Seasons will open more than 50 hotels in the next five years. The chair of its global spa task force tells Andrea Jezovit about how the group will guide its spa development
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26   Everyone's talking about: The Indian spa market
Andrea Jezovit talks to key figures about the opportunities and threats to India's burgeoning spa industry
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30   Family matters : The Hougaards
The husband and wife behind India's Serena Spa facilities and training institute on their successes and ambitions. Jennifer Harbottle reports
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34   Research: We will survive
We review The 2010 ISPA US Spa Industry Study and find that the long-term outlook is positive
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36   Special focus: Giving well
Rhianon Howells takes a closer look at spa philanthropy
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40   Resort spa: Deeper underground
We visit Jacques Garcia's spa at La Mamounia, Marrakech and give a snapshot of the city's spa market
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46   Celebrity focus: Joan Lunden & Jeff Konigsberg
The US TV star and her husband speak to Rhianon Howells about their Camp Reveille 'spa camp' concept and rollout
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50   First person: Cabin fever
Susie Ellis tries out the spa camp experience for herself
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54   Ask an expert: Turnaways
Few spas track turnaways or attempt to claw them back. What more can be done to recover lost business? Katie Barnes investigates
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58   We work together : Mike Indursky & Séan Harrington
Steiner acquired Bliss a year ago, and now the new faces behind the brand reveal their global ambitions
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62   Mystery shopper: Spa at the Del
Anni Hood goes undercover to see if this award winning spa in San Diego measures up to its accolades
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66   Resort spa: Modern twist
A state of the art spa brings a contemporary edge to Rockliffe Hall. Sarah Todd pays a visit
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68   Spa tourism: More to Montenegro
What are the operator opportunities in Montenegro? Terry Stevens finds out
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70   Fitness: Kept in suspense
Suspension training is a growing fitness trend. Kate Cracknell outlines its benefits and tries out some of the classes currently available
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74   Organisation focus: Hyrdothermal Spa Forum
We find out about a new organisation that's been formed by heat-and-wet experience manufacturers. Product news starts on p75
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78   Product focus: Heat experiences
What's hot when it comes to thermal experiences? Kath Hudson reports
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82   Research: Best of British
A study on consumer attitudes towards spa and wellness
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