Spa Business

Background briefing
Founded in 1993 by Susan Harmsworth.

Main services and products
ESPA has pioneered the spa and wellness industry we know today with the creation, design, build and operation of spas around the globe. Every ESPA spa displays originality, innovation and is a seamless extension of the adjoining property and brand. These factors, together with each client’s specific brief, mean no two ESPA spas are ever the same. What does remain consistent is the highest level of excellence and attention to detail for which the ESPA brand is renowned. Our approach not only leads to the ultimate guest experience, but also generates spa solutions that drive commercial return.
We have successfully partnered with hoteliers, investors and owners within 55 countries to create some of the world’s finest spas. With offices across the world we can respond to every client’s needs and provide a genuine understanding of the varying international requirements and considerations.
ESPA offers a comprehensive range of exceptionally efficacious skin and body care and are proud to manufacture in our own UK based factory. ESPA products and treatments are an integral part of the total guest experience within the spa and at home.

Additional services and products
ESPA offers a range of solution-led face and body treatments plus massages, each designed and tailored to ensure that clients experience the best physical and emotional therapeutic benefits depending on their requirements.
We recognise that highly trained staff are vital to the running of a successful spa operation and critical to your retail business. Our aim is to recruit and educate to a level that provides inspiration and motivation to deliver award-winning standards. Finding, training and retraining the team is paramount to a spa’s success and we invest a lot of focus and energy into finding the right people, both attitude and skill set-wise, to build spa teams. All of the ESPA courses are taught by internationally recognised trainers who are vastly experienced therapists themselves.

Unique selling points
Our global spa team includes over 150 in house professionals with vast experience in the luxury spa industry and a collective expertise that is unrivalled, encompassing all areas from financial analysis, design concepts and spa management. Many have over ten years’ industry experience allowing ESPA to offer each client the collective skills and wisdom that will give their spa that essential edge – both in the early stages and throughout our hands-on operational management phase. Our treatments offer unparalleled benefits and our results-driven products are free from synthetic colour, fragrance, parabens, phthalates, DEA, TEA, SLS, SLES, silicone and petrolatum. Our factory is accredited by the Soil Association, Ecocert, Organic Food Federation and Fairtrade Foundation.

How many spas do you supply?
Over 400 accounts in 55 countries.

Top clients
Peninsula Hotels; One&Only Resorts; The Ritz-Carlton; Corinthia Hotels; The Leela Palaces; and Bvlgari Hotels & Resorts.

Plans for 2012
In 2012 we plan to build on our spa development and in respect to the ESPA Life concept, we aim to further develop different guises for different markets. On the skincare front, we are launching new proprietary technology into the market to further our advances within efficacy and naturals.
New markets this year include Singapore and Azerbaijan, while major spa projects currently in progress comprise ESPA at Resorts World Sentosa; Bvlgari, Knightsbridge; ESPA Life at Gleneagles; ESPA at Fairmont Baku; and ESPA at The Leela Palace, Chennai.