| Gumnut Systems International |
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Background briefing
Gumnut Systems International is an Australian software development company based in Sydney. Founded in 1993 as a complementary health software supplier, we have expanded to become a leading supplier of business management solutions around the world.
Main products
We provide software-based business management systems for the spa, leisure, salon, medical, wellness and hospitality industries. We specialise in multi-location and multi-lingual platforms that can be deployed as a standalone solution or interface with third-party property management and accounting systems like Fidelio. A range of new mobile and web applications are now available for Apple, Android, Blackberry and Facebook.
Additional products
The Gumnut Systems spa, wellness, salon and fitness management solutions are fully featured, 'end to end' business management suites designed to simplify operations and provide unparalleled visibility into every aspect of the operation in real-time, thereby freeing up valuable human resources to focus on delivering your product to your customers.
At branch level, the Gumnut System is a powerful, 'three dimensional' resource management tool carefully matching client bookings with available rooms, equipment, and staff resources to ensure the smooth delivery of services. The system also features a powerful inventory management system tracking professional usage of materials and consumables for each treatment or service delivered and providing automated cost analysis.
Room set up and turnaround times can also be assigned to specific treatments, ensuring that the right equipment and materials are ready for the customer. The system is fully integrated with the POS, allowing the smooth collection of payments of any type, including cash, credit card, prepaid package management, bill to room or account and redemption of gift vouchers. The loyalty module also assigns and manages loyalty points and rewards and the redemption of points at the point of sale.
Fully integrated membership management tools enable the creation and operation of almost any type of club membership, especially useful for private membership clubs and fitness gym operations.
Powerful CRM tools are also included for a complete client history of every transaction with the customer, such as special treatment notes and contra indications. Simple to operate list management tools allow marketing campaigns to be planned and executed via HTML emails and SMS text messages. There is no need to acquire additional CRM software.
All financial transactions are permanently stored and easily accessible via the financial reporting modules. Hundreds of pre-prepared key metrics performance reports are readily available and can be filtered in moments to enable almost limitless options to view financial data. All data can be exported to PDF, Word, Excel or flat CSV files. The Gumnut system interfaces seamlessly with the Fidelio property management system and with other third party accounting packages.
Mobile and web apps
Gumnut Systems also provides a range of proprietary mobile and web applications that interact with the service to fully empower your customers, your staff and your management.
Your customers can now book and pay for services on the go using a range of mobile phones and tablet devices as well as from the web and facebook.
For managers and sales teams working in the field, the new 'Sales Rep' app will allow them to check on available inventory levels in real time and create new clients and place orders instantly.
The 'Boss' app allows senior management and owners to monitor real time sales performance at every branch or outlet from anywhere in the world. Powerful Business Intelligence reports can also be accessed by senior management, allowing full visibility into daily operations enabling up-to-the minute decision making and problem solving.
Top clients
Over 1,200 clients in 21 countries including high-end operators such as InterContinental; Marriott; Ritz-Carlton; Renaissance; Sofitel; Cleopatra's Dubai; Ananda in the Himalayas; Hong Kong Disneyland; and Three on the Bund, Shanghai.
What the clients say
"Gumnut runs its system in seven of our hotels which interface to Fidelio. It links web bookings, GV and retail sales through our website. Gumnut has an excellent help desk and is very responsive to our development requests. This allows us to maximise our efforts to run a better and more profitable business."
Jennifer Crowcrombe, group spa manager, Mirvac Australia
"Gumnut has allowed us to move into a systematic, effective work process which the staff and guests highly praise. Using Gumnut, we can generate reports to analyse our business. The system is fast and accurate, allowing more quality time with our clients. Our customer service has improved greatly."
Marina Golovkova, Cleopatra's Spa, Dubai. |
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