17 Jul 2019 Spa Business: uniting the world of wellness
 
 
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Spa Attendant
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Spa Therapist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Spa Sales and Reservationist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Hair Specialist
Salary: Competitive
Location: Knightsbridge, London, UK
Company: Urban Retreat


Senior Sales Assistant
Salary: Competitive + Benefits
Location: Central London, London, UK
Company: Strip Wax Bar & Boutique
Laser / Aesthetics & Waxing Therapists
Salary: Competitive + Commission
Location: Central London, London, UK
Company: Strip Wax Bar & Boutique




in this issue

• Mexican resort focuses on 'search for happiness'
• Six Senses to open Iceland resort in 2022






News headlines
Third World Wellness Weekend will be the largest to date  
Third World Wellness Weekend will be the largest to date

By Tom Walker

This year's World Wellness Weekend (WWW) will be the largest to date, with more than 2,000 spas, fitness studios and health clubs taking part across 100 countries. Now in its third year, the WWW aims to highlight the importance of wellness and help people adopt healthier lifestyles – as well as foster positive .... more>>
Borgo Egnazia partners with Blue Zones for retreats  
Borgo Egnazia partners with Blue Zones for retreats

By Jane Kitchen

Italy’s Borgo Egnazia has become the first hospitality partner to offer Blue Zones Retreats certified by the Blue Zones Institute. Founded by Dan Buettner, Blue Zones reflects the lifestyle, traditions and environment of the world’s longest-lived people. Buettner is a National Geographic Fellow and York Times .... more>>

Fivelements Habitat opens in Hong Kong  
By Jane Kitchen

Integrated wellness lifestyle company Fivelements has officially launched its new urban wellness concept, Fivelements Habitat, with the opening of the first outpost in Hong Kong on 12 July. .... more>>
Pure Massage launches training courses for trainers  
By Lauren Heath-Jones

Pure Massage, a spa training method founded by Beata Aleksandrowicz, has launched a series of targeted education courses, devised specifically for massage trainers, that will enable them to .... more>>
London's COMO Metropolitan launches residences  
By Jane Kitchen

COMO Metropolitan London has opened ten luxury residences, offering private apartment-style accommodation adjacent to the hotel and opposite Hyde Park. The Residences offer the same .... more>>
Six Senses to open in France’s Loire Valley in 2022  
By Jane Kitchen

Six Senses has announced plans for a resort in the “Garden of France”, 90 minutes south of Paris in the Loire Valley. A UNESCO World Heritage region, the Loire Valley is known for .... more>>
Bad Ragaz’s Grand Hotel Quellenhof reveals redesign with a focus on thermal water  
By Jane Kitchen

After five months of construction and an investment of CHF 45m (€40m), the completely renovated Grand Hotel Quellenhof in Switzerland has once again opened its doors. For 150 years, the .... more>>
Six Senses Maxwell launches spa pods  
By Jane Kitchen

The newly opened Six Senses Maxwell in Singapore has introduced five spa pods and two relaxation rooms designed to be an urban sanctuary amid Singapore’s hustle and bustle. “Created in .... more>>
Inaugural We Work Well event gets positive feedback  
By Lisa Starr

While there is no shortage of spa events on the calendar these days, an impactful newcomer arrived on the scene this month: We Work Well, which hosted its first event at The Langham Hotel in .... more>>
Hyatt opens 9th French property with 1,200sq m spa  
By Jane Kitchen

The Hyatt Regency Chantilly has opened in the French countryside outside Paris, with a 12,917sq ft (1,200sq m) Spa and Beauty Center. The ninth Hyatt-branded hotel in France. Hyatt .... more>>
Wellness in the clouds: Four Seasons Philadelphia to open next month with 57th floor crystal-themed spa  
By Jane Kitchen

The Four Seasons Philadelphia at Comcast Center is set to open 12 August with a 17,321sq ft spa that encompasses the entire 57th floor. Under the guidance of spa director Verena .... more>>
Grantley Hall wants to become one of Europe's top gym, spa, and wellness hotels  
By Lauren Heath-Jones

The Grade II listed, 17th century Grantley Hall hotel and wellness retreat will reopen today (6 July) near Ripon, UK. The property has undergone extensive renovation work over a .... more>>
 

Click here to visit the Booker website>>
 
New GWI Initiative to focus on UN’s Sustainable Development Goals  
By Jane Kitchen

A new Global Wellness Institute Initiative has been launched to focus on the United Nations’ 17 Sustainable Development Goals (SDGs), and in particular, SDG #3, which is ‘Good health & .... more>>
Shanti Maurice gets sister resort on Mykonos  
By Jane Kitchen

A new Shanti spa has opened on the Greek island of Mykonos, perched on the cliff of Agios Stefanos and overlooking the Aegean Sea. Oniro Mykonos – A Shanti Collection Resort is a 5-star .... more>>
Six Senses Spa Ninh Van Bay launches new programming and unveils new look following major revamp  
By Lauren Heath-Jones

Six Senses Spa Ninh Van Bay has unveiled a brand new look following a recent refurbishment that saw the expansion of the spa to include six refreshed treatment rooms and a new .... more>>

Features
Neil Jacobs

People profile:
Neil Jacobs


Neil Jacobs reveals what the IHG buyout means for Six Senses
Camylle

Promotional feature:
Camylle


Marc Massing from Camylle explains the benefits of aromatherapy in a spa’s wet areas
Gharieni

Promotional feature:
Gharieni


Gharieni has long been known as an industry innovator. Now, Forbes Travel Guide has named the company as its official Spa & Wellness Equipment Manufacturer. Sammy Gharieni tells us more
Dale Hipsh

Interview:
Dale Hipsh


The senior VP of hotels at Hard Rock International tells Katie Barnes why its music-centric spa menu is striking the right chord with consumers and the media
John & Karina Stewart

Interview:
John & Karina Stewart


The inspirational couple behind Kamalaya in Thailand talk to Neena Dhillon about emotional therapies, why stress-busting is the new detox and how they’re evolving the concept
DNA testing

Everyone’s talking about:
DNA testing


How are spas using DNA tests to offer the ultimate personalised services? Julie Cramer investigates
Jungle VIP

Spa Design:
Jungle VIP


Kim Megson ventures deep into Mexico’s jungle to discover how two Chablé resorts with Mayan spas are aiming to redefine wellness
On the menu

Spa Programmes:
On the menu


Olivia Newton-John skincare, Sounds of Africa and jet lag butlers feature in our programming series
Iyashi Dome

Promotional feature:
Iyashi Dome


Iyashi Dome: the original Japanese far infrared sauna experience
SpaSoft

Promotional feature:
SpaSoft


SpaSoft supplies solutions for a stress-free spa and elevates the guest experience
Book4time

Promotional feature:
Book4time


As Book4Time celebrates its 15th anniversary, we talk to founder and CEO Roger Sholanki about his passion for the spa and wellness industry
The Spa at South Lodge, UK

New Opening:
The Spa at South Lodge, UK


Katie Barnes visits the new purpose-built, £14m spa by the owners of Pennyhill Park
Blackberry Mountain

New Opening:
Blackberry Mountain


Sister property to iconic Blackberry Farm revealed
Spa product news

Anne Semonin creates body collection inspired by summertime

Anne Semonin creates body collection inspired by summertime

FROM SPA-KIT.NET

Parisian skincare house Anne Semonin has created a bath and body care collection inspired by summer in the Mediterranean.
 
Starpool NatureSauna celebrates 'open air wellness'

Starpool NatureSauna celebrates 'open air wellness'

FROM SPA-KIT.NET

Starpool, an Italian wellness consultancy, has partnered with design studio Aledolci & Co to develop a new outdoor sauna concept.
 
Lifehouse Spa announces brand partnership with Elemis

Lifehouse Spa announces brand partnership with Elemis

FROM SPA-KIT.NET

Luxury skincare brand, Elemis, has been named as the new product partner for the Lifehouse Spa & Hotel in Essex, UK.
Beauty product news

Can your spa uniforms take the heat?

Can your spa uniforms take the heat?

FROM BEAUTY-KIT.NET

Combining comfort and style is never easy, but when it comes to the demands of life as a spa therapist in a hot climate can your spa uniforms take the heat?
 
New Phytomer Marine Mist transports users to the seaside

New Phytomer Marine Mist transports users to the seaside

FROM BEAUTY-KIT.NET

French Marine skincare brand Phytomer has launched a new professional facial spray that will become an integral step in all Phytomer treatments.
 
Caudalie Suncare range protects the skin and the environment

Caudalie Suncare range protects the skin and the environment

FROM BEAUTY-KIT.NET

Caudalie has created a suncare collection that protects both the skin and the environment.
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Company profile
BESPOKE Artful Retail Display Solutions

Bespoke was born when Stewart Griffith, co-founder and CEO of TouchAmerica, and Nancy Griffin, principal of Contento Marketing, identified an unfulfilled need for spa retail displays.

Bespoke manufactures artful retail display solutions for spas and salons. Healthy spa retail is crucial to the success of the industry, and we are proud to do our part to showcase brands in the best possible light.
View full profile>>
 
Featured Suppliers
A truly holistic approach to wellness and beauty

Frella, established in 2014 has been an industry changer with its authentic concepts of bringing holistic wellness into the modern wellness market.
  A truly holistic approach to wellness and beauty
Phytomer video showcases brand's commitment to the sea

French marine skincare brand PHYTOMER has launched a new video demonstrating the company's commitment to creating safe, high-quality products
  Phytomer video showcases brand's commitment to the sea

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28-30 Jul 2019

Cosmoprof North America Las Vegas

Mandalay Bay Convention Center, Las Vegas, United States



Click here to visit the Crown Sports Lockers website>>

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs . News . Products . Magazine
First-person
Phoenician Spa

Arizona’s renovated Phoenician Spa invites its guests to be ‘reborn, as well as transformed’, much like the mythical phoenix for which it’s named. Jane Kitchen pay a visits

By Jane Kitchen | Published in Spa Business 2019 issue 1

The approach to Arizona’s Phoenician Resort is dramatic: set in the heart of Scottsdale, at the base of Camelback Mountain, all 250 acres (101 hectares) sprawl before me, the fresh green of pristine golf courses a stark contrast to the area’s red earth and the deep blue sky.

The 645-bed hotel – built in the late 1980s, and now part of Marriott’s Luxury Collection – has recently undergone extensive renovations, including an overhaul of the spa, a three-storey, freestanding building with 24 treatment rooms, which has been expanded with help from consultants Spa Strategy (see p66).

I arrive at the spa lobby, where cool grey marble floors are a relief from the desert heat, and a team of three receptionists welcomes me. Subtle iconography of the phoenix appears throughout, including an abstract motif on the wall and a dramatic light sculpture that hangs from the cathedral-style ceilings. Like the mythical bird for which the surrounding city is named, the Phoenician Spa hopes its guests will “rise brilliantly and emerge anew, peaceful and stronger than before in body and spirit. Reborn as well as transformed”.

In the locker room the shades of grey continue and the decor is simple and uncluttered: graceful orchids and candles set with crystals, are a nod to the area’s new age spirituality. The spa attendant, Ariadna, flits around unobtrusively, ensuring not only that I have everything I need, but also that everything remains as it should be: wet puddles quickly mopped up, used towels carted away – even the paper towels are fanned out in perfect form, like a phoenix’s tail.

I slip into my minky, charcoal-coloured robe and head to the new hydrotherapy suite before my treatment. Part of the spa’s design remit was to take advantage of its spectacular position at the base of Camelback Mountain, and the hydrotherapy area features floor-to-ceiling glass to allow mountain views to aid relaxation.

I begin with the hydrotherapy pool, and again, I’m struck by the small details – snug covers are fitted over the metal handrails to protect fingers from the heat – but it’s not until I’m sitting in the pool with a jet at my back, that I realise someone has calculated the perfect angle to gaze up at the mountain, something I could have easily done for hours.

Instead, I venture into the sauna, which is set to a moderate temperature – in line with American, rather than Finnish tastes – and boasts lovely cedar smells. The steamroom is lush with moisture, and lined in earth-toned tiles that change with the light, revealing shimmering, incandescent tones, much like the mountains that change with the sunlight, from orange to red to dusky blue.

I take some iced cucumbers for my eyes (another nice detail) as I retire to a lounger, and soon, Ariadna comes to tell me it’s almost time for my treatment. I chose one of the spa’s signatures: the 80-minute Phoenix Rising Scrub and Massage which costs U$280 (€245, £221) off peak and US$290 (€254, £229) at the weekend. Essences of clove, myrrh and frankincense – my therapist, Ben, tells me that this is what the phoenix lined its nest with – are combined with sage and salt crystals for the body polish. Ben says it’s also infused with magnesium to help with energy levels and muscle function.

When asked, I say I like firm pressure, and my neck and shoulder blades could use some particular attention. Ben gets to work, applying the body polish with fluid motions, then adding water, which turns it to a rich cream – all the while, not only massaging my muscles, but also stretching my limbs, so that by the time he finishes, not only is my skin silky smooth, but my body is limber.

With my skin perfectly exfoliated, Ben moves on to the massage, working pressure points in my shoulders and asking me to breathe into each move. This is an active massage and between the breathing and the stretching Ben is chatty, telling me of his love of Arizona’s Sonoran Desert and commenting on the bits of tension he’s working through. I don’t always like a talkative therapist, but somehow in this case, it adds to the treatment, establishing a level of trust and a sense of true caring.

Ben finds – and works – the knots in my shoulder blades, and tells me I can do a bit of self-care at home with a baseball and the weight of my body. My shoulders are stretched one into the other as he releases tension in my hip, and throughout, Ben seems to respond to my body and its particular problems and needs, so that the whole treatment feels as though it was tailor-made for me. After the treatment, he recommends the hydrotherapy circuit, or a mineral soak with Epsom salts later, which can be bought at the spa’s retail shop and will prolong the effects of the treatment.

Since I have limited time, I take the elevator to the third floor to see the new rooftop swimming pool, where the views continue in all directions – Camelback Mountain to one side, and the city, its lights twinkling at sunset, to the other. I breathe in the cool of the desert evening, and feel – dare I say it? – as if I’ve emerged, peaceful and stronger, reborn and transformed. Risen, you might say.

Phoenician Spa at a glance

Size: 37,000sq ft (3,437sq m)

Number of treatment rooms: 24

Spa consultant: Spa Strategy

Skincare: Kerstin Florian, Body Bliss, Glycelene, Saltability, Organic Male, Hydrafacial, Intraceuticals, Dermaflash, Foreo and NuFace

Equipment and accessories: Living Earth Crafts and Supracor

Robes: Mansfield

Jane Kitchen
"I don’t always like a talkative therapist, but somehow in this case, it adds to the treatment, establishing trust"
Flexible design was key in Spa Strategy’sreimagination of The Phoenician
Claire Way

International consultants Spa Strategy helped to transform the spa at The Phoenician as part of a massive, multi-year resort renovation, providing business analysis for growth, as well as technical design review services.

“Arizona is one of the most competitive spa markets in North America, and Scottsdale has a very high concentration of luxury spas,” says Spa Strategy MD Claire Way. “Our business analysis created a wish list that would set the new spa apart from its competitors and drive business growth – a key reason for the renovation.”

Significantly, the spa now has a slightly larger footprint, enabling it to enhance the guest experience and expand key revenue areas. Changes include a larger fitness area so that membership can be offered, expanded retail space, luxurious changing rooms, a hydrotherapy suite, a spa suite, dedicated relaxation area, and a vertical expansion to add a third floor with a rooftop pool and mountain views.

”We created a wish list that would set the new spa apart from its competitors”

“An important factor was to create a spa that’s flexible,” says Way. “The rooftop pool and terrace is such a space. It presents a host of opportunities to attract larger private groups and expand programming for other events.” Similarly, the spa suite and adjoining treatment rooms can be combined to host small private groups or function as individual rooms.

A 1,400sq ft (130sq m) retail boutique features an aromatherapy blending bar to customise treatments and take-home products, and also includes a grab-n-go refreshment area with healthy snacks, juices and smoothies.

“The new-build is a huge transformation, and our guests are loving everything,” says spa director Sheryl McCormick.

The three-storey spa has been redesigned to help it stand out in a highly competitive market
Part of the spa’s design remit was to take advantage of its views over Camelback Mountain
Phoenix iconography features throughout
Cool grey interiors provide respite from the desert heat
Key revenue areas have expanded, including a larger 1,400sq ft retail boutique
A rooftop pool was added to the spa to attract larger groups and provide an extra events space
 


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