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Letters
Letters

Do you have a strong opinion, or disagree with somebody else’s point of view on topics related to the spa industry? If so, Spa Business would love to hear from you. Email your letters, thoughts and suggestions to [email protected]



CELLULAR HEALTH APPLIES TO SKINCARE TOO
Neal Kitchen VP of strategy & development HydroPeptide

The article on cellular health in your Spa Foresight™ last issue (see SB14/4 p30) intrigued me because of its role not only on the total health of the body but in specific areas such as skincare.

My best friend at college developed type 1 diabetes and from that moment, I began a journey to better understand cellular health and what ultimately determines our long-term health and wellbeing and it was the focus of my thesis in epigenetics. We’ve learned a great deal over the past couple of decades on epigenetic chemical reactions and factors that influence cellular health. However, there’s much more we need to realise, especially in how to apply this knowledge to our overall health and wellbeing.

I recently transitioned into the spa industry because I saw a unique opportunity to bring the science of cellular health to the forefront. It’s the most powerful tool we have in developing new products, techniques and treatments that will yield better results. My favourite topical ingredients include peptides and antioxidants because of their ability to specifically communicate responses at the cellular level and protect the cells from the damaging effects of free radicals. Good cellular health relies on achieving a homeostatic balance. But as we age, our ability to maintain this balance deteriorates. Helping our cells combat the ageing process via a nutritious diet, proper exercise and rest as well as intelligently applying products to our skin can go a long way to finding that elusive ‘fountain of youth’.

I believe that as skincare technology moves forward, we’ll find ways to utilise active ingredients like peptides to more effectively interplay at the molecular level. While cellular health may often go unseen, I’m a strong advocate in driving its awareness.

Contact Neal Kitchen
Email: [email protected]
Twitter: @HydroPeptide


 


shutterstock/Warren Goldswain

Skincare specialists will focus on the impact of ingredients at a molecular level

WE NEED SALES PEOPLE IN SPAS
Helen Merchant Owner International Spa Consultants

Having been exposed to the workings of cosmetic retailer SpaceNK and hi-tech skincare brand Colbert MD in the last 18 months, my perception of retail has been turned upside down and inside out. I’ve spent time on the shop floor watching, listening and learning about body language, terminology, confidence and – most importantly – how to close a sale.

I’ve learned that sales people are essential if spas are to drive retail and I was pleased to see Steve Jeisman, group spa director of Alila, touch on the subject in your last issue too (see SB14/4 p40). Sales people can up-sell services at the point of check-in and bring expertise in all areas of retail to ultimately understand what the customer wants and to get them to buy something. And they’re not deterred or upset by rejection or the word ‘no’.

My experience has brought home to me the importance of recruiting the right people and matching them to the right roles. I know, how many times have we heard this? But to make a difference, operators need to identify the strengths and weaknesses of their team, especially where retail and up-selling is concerned.

Make a conscious effort to ensure that each member fully understands their role in the retail journey. Let them try products as a ‘seeing is believing’ approach is essential in the recommendation process. Finally, offer training and instil confidence, set targets and share retail budgets. Most of all, make retail part of your everyday spa concept: live it, feel it and believe it!

Contact Helen Merchant
Email: [email protected]
Phone: +44 7447 908528


FEATURED SUPPLIERS

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]

Yon-Ka Paris introduces groundbreaking CBD serum and treatment
A key player in the wellness industry since 1954, Yon-Ka Paris has dedicated its expertise to developing exceptional, naturally rejuvenating and high-performance products which suit modern lifestyles. [more...]
+ More featured suppliers  
COMPANY PROFILES
RKF Luxury Linen

RKF Luxury Linen, established in the East of France for several decades, owns an artisanal know-how [more...]
Kemitron GmbH

Our portfolio is divided into four product areas; Technology, Fragrances, Disinfectant and Cleaners [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-24 Apr 2024

UK Aufguss Championships

Galgorm Resort, York,
23-25 Apr 2024

ISPA Conference 2024

Phoenix Convention Center, Phoenix, United States
+ More diary  
 
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©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
Letters
Letters

Do you have a strong opinion, or disagree with somebody else’s point of view on topics related to the spa industry? If so, Spa Business would love to hear from you. Email your letters, thoughts and suggestions to [email protected]



CELLULAR HEALTH APPLIES TO SKINCARE TOO
Neal Kitchen VP of strategy & development HydroPeptide

The article on cellular health in your Spa Foresight™ last issue (see SB14/4 p30) intrigued me because of its role not only on the total health of the body but in specific areas such as skincare.

My best friend at college developed type 1 diabetes and from that moment, I began a journey to better understand cellular health and what ultimately determines our long-term health and wellbeing and it was the focus of my thesis in epigenetics. We’ve learned a great deal over the past couple of decades on epigenetic chemical reactions and factors that influence cellular health. However, there’s much more we need to realise, especially in how to apply this knowledge to our overall health and wellbeing.

I recently transitioned into the spa industry because I saw a unique opportunity to bring the science of cellular health to the forefront. It’s the most powerful tool we have in developing new products, techniques and treatments that will yield better results. My favourite topical ingredients include peptides and antioxidants because of their ability to specifically communicate responses at the cellular level and protect the cells from the damaging effects of free radicals. Good cellular health relies on achieving a homeostatic balance. But as we age, our ability to maintain this balance deteriorates. Helping our cells combat the ageing process via a nutritious diet, proper exercise and rest as well as intelligently applying products to our skin can go a long way to finding that elusive ‘fountain of youth’.

I believe that as skincare technology moves forward, we’ll find ways to utilise active ingredients like peptides to more effectively interplay at the molecular level. While cellular health may often go unseen, I’m a strong advocate in driving its awareness.

Contact Neal Kitchen
Email: [email protected]
Twitter: @HydroPeptide


 


shutterstock/Warren Goldswain

Skincare specialists will focus on the impact of ingredients at a molecular level

WE NEED SALES PEOPLE IN SPAS
Helen Merchant Owner International Spa Consultants

Having been exposed to the workings of cosmetic retailer SpaceNK and hi-tech skincare brand Colbert MD in the last 18 months, my perception of retail has been turned upside down and inside out. I’ve spent time on the shop floor watching, listening and learning about body language, terminology, confidence and – most importantly – how to close a sale.

I’ve learned that sales people are essential if spas are to drive retail and I was pleased to see Steve Jeisman, group spa director of Alila, touch on the subject in your last issue too (see SB14/4 p40). Sales people can up-sell services at the point of check-in and bring expertise in all areas of retail to ultimately understand what the customer wants and to get them to buy something. And they’re not deterred or upset by rejection or the word ‘no’.

My experience has brought home to me the importance of recruiting the right people and matching them to the right roles. I know, how many times have we heard this? But to make a difference, operators need to identify the strengths and weaknesses of their team, especially where retail and up-selling is concerned.

Make a conscious effort to ensure that each member fully understands their role in the retail journey. Let them try products as a ‘seeing is believing’ approach is essential in the recommendation process. Finally, offer training and instil confidence, set targets and share retail budgets. Most of all, make retail part of your everyday spa concept: live it, feel it and believe it!

Contact Helen Merchant
Email: [email protected]
Phone: +44 7447 908528


LATEST NEWS
US named world’s largest wellness economy, reaching US$1.8 trillion valuation
The Global Wellness Institute (GWI) has released new data on the US’ wellness economy, valuing it at US$1.8 trillion.
Galgorm Resort gears up to host UK Aufguss Championships next week
UK sauna enthusiasts will converge at Galgorm Resort in Northern Ireland next week for the highly anticipated second annual UK Aufguss Championships.
Remedy Place to launch two new social wellness clubs annually as part of rollout strategy
Remedy Place, a US-based social wellness club brand, is poised for steady expansion in the coming years, with plans to open two new clubs annually moving forward.
Clinique La Prairie to operate health resort at Tri Vananda in Phuket
Swiss longevity brand Clinique La Prairie (CLP) has inked a deal with Montara Hospitality Group to operate a resort at Tri Vananda – a purpose-built wellness community in Phuket, Thailand.
Six Senses La Sagesse launches with lagoon-fronted spa inspired by Caribbean fishing villages
Six Senses has announced the grand opening of its first-ever property and spa in the Caribbean, called Six Senses La Sagesse.
Basic-Fit trials corporate wellness drive across its Spanish clubs
Basic-Fit has signed up to trial the Wellhub network across its recently expanded Spanish network, giving access to subscribers and enabling them to use all 152 of its Spanish clubs.
Go Fit CEO, Mário Barbosa, unveils expansion plans in this month’s HCM
Having redefined the model of public-private collaboration in Spain, Go Fit is now expanding into Italy and has ambitious plans to grow its estate, memberships and profits.
US$60m Zion Canyon Hot Springs project breaks ground in Southern Utah
A brand new desert hot springs oasis, called Zion Canyon Hot Springs, is set to open in Southern Utah in Q3 of 2025.
Dedicated recovery clubs tipped to become a trend
Recovery, social wellness and longevity were talking points at the recent PerformX Live, tipped by many speakers as upcoming trends, while the exhibition halls featured infrared saunas, compression therapy and ice baths.
Research: Kundalini yoga provides cognitive benefits to postmenopausal women at risk of Alzheimer's
A new study by UCLA Health found Kundalini yoga provided several benefits to cognition and memory for older women at risk of developing Alzheimer’s disease.
New lakeside spa oasis set to open at The Ritz-Carlton-Reynolds, Lake Oconee
Luxury lakeside retreat The Ritz-Carlton-Reynolds, Lake Oconee in Georgia, US, is gearing up to unveil its new-look destination spa this May following a comprehensive makeover.
Europe's premier Evian Spa unveiled at Hôtel Royal in France
Europe’s first Evian Spa has opened at the five-star Hôtel Royal in Evian-les-Bains, France – the birthplace of the Danone-owned mineral water brand Evian.
+ More news   
 
FEATURED SUPPLIERS

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]

Yon-Ka Paris introduces groundbreaking CBD serum and treatment
A key player in the wellness industry since 1954, Yon-Ka Paris has dedicated its expertise to developing exceptional, naturally rejuvenating and high-performance products which suit modern lifestyles. [more...]
+ More featured suppliers  
COMPANY PROFILES
RKF Luxury Linen

RKF Luxury Linen, established in the East of France for several decades, owns an artisanal know-how [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-24 Apr 2024

UK Aufguss Championships

Galgorm Resort, York,
23-25 Apr 2024

ISPA Conference 2024

Phoenix Convention Center, Phoenix, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
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