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Editor’s letter
Who will own the well-life consumer?

It’s the wild west out there and there’s a land grab going on as interested parties make their play to own the well-life consumer. It’s not clear yet how this will pan out as the industry matures, or where spa stands in the pecking order, but the threats are clear

By Liz Terry | Published in Spa Business 2016 issue 2


Personal health and wellbeing is emerging as one of the standout consumer markets of this century and it’s sucking in new entrants at breakneck speed.

The question is, who will end up dominating this market – if anyone – and where will spa stand in the pecking order?

At the crux of this is the consumers’-eye perspective, because people who care about their health know it’s a round-the-clock commitment, not just something you opt in and out of as you fancy.

People leading a well life care about the entire Circle of Wellbeing – the whole-life picture. They care about their sleep, lifelong learning, the air they breathe, the food they eat, how they work and exercise and relax, how they socialise and spend their free time, how they spend and invest their money, how they live, how they die. All of it.

For them, it’s a total lifestyle choice and the power of this 24/7 dimension, when coupled with the spending habits of this fast-growing global tribe, have begun to catch the eye of an increasing number of major players.

Corporations such as Google, Microsoft, Intel, Apple and Amazon are racing to figure out how they can jump in: the prospect of this deep level of constant contact is alluring to those looking to own the consumer.

They also know this tribe is generally more affluent, educated and aspiring – whatever their background – making the prospect even more compelling.

The arrival of top level businesses like these poses interesting challenges, as well as raising the prospect of opportunity for partnerships and collaborations. Yet if big business wants in, then things will get bloody over the next decade as they battle for position and seek to create global consumer brands around personal wellbeing.

The challenge for the spa industry is that we are – on the whole – only geared up to sell time and experiences and not to engage round-the-clock with consumers.

You could argue other sectors within wellbeing are doing a better job of bonding with the consumer and providing 24/7 support – the health and fitness industry and the healthcare sectors are both making fast progress with the engaging tech they need to be able to do this.

And they’re working with big business to do it, so wearbles are integrating with fitness apps and health and fitness businesses to create joined-up experiences.

It’s time for spa businesses to become global consumer brands and to figure out how to fit in to this bigger picture. Time to move beyond selling time to a point where we can build round-the-clock relationships with customers and major players in the wider wellbeing industry.

This will take investment and ambition, but it’s entirely within our scope. And if we don’t, then there’s a very real danger we’ll see our market taken over by others.

Liz Terry, editorial director @elizterry

FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]
+ More featured suppliers  
COMPANY PROFILES
ESPA

Founded in 1992 by Susan Harmsworth, ESPA combines the conceptualisation, development and management [more...]
Elemental Herbology

Founded in 2008 by a Traditional Chinese Medicine Practitioner, Elemental Herbology is a spa, retail [more...]
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08-08 May 2024

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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
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News   Products   Magazine   Subscribe
Editor’s letter
Who will own the well-life consumer?

It’s the wild west out there and there’s a land grab going on as interested parties make their play to own the well-life consumer. It’s not clear yet how this will pan out as the industry matures, or where spa stands in the pecking order, but the threats are clear

By Liz Terry | Published in Spa Business 2016 issue 2


Personal health and wellbeing is emerging as one of the standout consumer markets of this century and it’s sucking in new entrants at breakneck speed.

The question is, who will end up dominating this market – if anyone – and where will spa stand in the pecking order?

At the crux of this is the consumers’-eye perspective, because people who care about their health know it’s a round-the-clock commitment, not just something you opt in and out of as you fancy.

People leading a well life care about the entire Circle of Wellbeing – the whole-life picture. They care about their sleep, lifelong learning, the air they breathe, the food they eat, how they work and exercise and relax, how they socialise and spend their free time, how they spend and invest their money, how they live, how they die. All of it.

For them, it’s a total lifestyle choice and the power of this 24/7 dimension, when coupled with the spending habits of this fast-growing global tribe, have begun to catch the eye of an increasing number of major players.

Corporations such as Google, Microsoft, Intel, Apple and Amazon are racing to figure out how they can jump in: the prospect of this deep level of constant contact is alluring to those looking to own the consumer.

They also know this tribe is generally more affluent, educated and aspiring – whatever their background – making the prospect even more compelling.

The arrival of top level businesses like these poses interesting challenges, as well as raising the prospect of opportunity for partnerships and collaborations. Yet if big business wants in, then things will get bloody over the next decade as they battle for position and seek to create global consumer brands around personal wellbeing.

The challenge for the spa industry is that we are – on the whole – only geared up to sell time and experiences and not to engage round-the-clock with consumers.

You could argue other sectors within wellbeing are doing a better job of bonding with the consumer and providing 24/7 support – the health and fitness industry and the healthcare sectors are both making fast progress with the engaging tech they need to be able to do this.

And they’re working with big business to do it, so wearbles are integrating with fitness apps and health and fitness businesses to create joined-up experiences.

It’s time for spa businesses to become global consumer brands and to figure out how to fit in to this bigger picture. Time to move beyond selling time to a point where we can build round-the-clock relationships with customers and major players in the wider wellbeing industry.

This will take investment and ambition, but it’s entirely within our scope. And if we don’t, then there’s a very real danger we’ll see our market taken over by others.

Liz Terry, editorial director @elizterry

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Bannatyne has bounced back from the pandemic
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover and profits restored to pre-2020 levels in 2023, according to its year-end results.
Sport England’s Active Lives insight finds record activity levels, but enduring health inequalities
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Kerzner to expand Siro portfolio with recovery-focused hotels in Los Cabos and Riyadh
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Nuffield Health calls for National Movement Strategy as research shows decline in fitness levels among some consumers
Nuffield Health’s fourth annual survey, the Healthier Nation Index, has found people moved slightly more in 2023 than 2022, but almost 75 per cent are still not meeting WHO guidelines.
US spa industry hits record-breaking US$21.3 billion in revenue in 2023
The US spa industry is continuing its upward trajectory, achieving an unprecedented milestone with a record-breaking revenue of US$21.3 billion in 2023, surpassing the previous high of US$20.1 billion in 2022.
Immediate rewards can motivate people to exercise, finds new research
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Shannon Malave appointed spa director at Mohonk Mountain House
Spa and wellness veteran Shannon Malave has been named spa director at iconic US spa destination Mohonk Mountain House.
Six Senses unveils urban wellness retreat in Kyoto inspired by Japanese Zen culture
Six Senses Kyoto opens its doors today, marking the eco-luxury hotel and spa operator’s entry into Japan and a new addition to its urban collection.
UAE’s first Dior Spa debuts in Dubai at Dorchester Collection’s newest hotel, The Lana
The UAE’s first-ever Dior Spa has officially launched at The Lana, Dubai – the Dorchester Collection’s debut property in the Middle East.
+ More news   
 
FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]
+ More featured suppliers  
COMPANY PROFILES
ESPA

Founded in 1992 by Susan Harmsworth, ESPA combines the conceptualisation, development and management [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

08-08 May 2024

Hospitality Design Conference

Hotel Melià , Milano , Italy
10-12 May 2024

Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
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