Company profile: ISM SPA | spabusiness.com
COMPANY PROFILE

ISM SPA

Background
Co-founded by Ilana Alberico and Christina Stratton, ISM Spa is a boutique wellness design and spa management firm which has partnered with select hotel/resort destinations, day spa and residential properties for over 15 years. We provide operational excellence and optimal experience for our partners, as well as unparalleled employee environments.

Main products and services
ISM Spa serves partners with personalised solutions, providing an unparalleled level of success through the critical management link between the spa brand and hospitality company.

With depth and breadth of knowledge in the wellness space, ISM’s management services and consulting competencies include market analysis and feasibility assessment; brand story and concept development; spa design and wellness programming; technology innovation and software solutions; spa pre- opening and procurement services; spa management and marketing.

Whether a property requires full-service spa management or occasional support, ISM Spa serves as your wellness partner, wherever and whenever you need us.

USPs
Building on two decades of successful results in developing trusted client partnerships, ISM is renowned for its reputation delivering upon the promise of operational excellence and optimal experiences.

Operations subject matter expertise in financial modeling, feasibility, forecasting and market development are among the top solutions clients seek when partnering. Our nimble nature allows ISM to proactively lead the operation direction versus react to uncontrollable market factors. However, we also realise spa operations is only one aspect of the total holistic wellness proposition, for consumers and for our partners. Our approach to innovation and programming expands on the traditional definition of spa, beyond the four walls of a treatment room and it’s a huge differentiator in the market, especially as we enable innovative technology and apply AI integrations into our business model.

Unique programming is designed to elevate the physical and the energetic experience of the spa in order to achieve the most impactful results. Guests who visit our spas often share that they experienced “the best treatment of their life” or that they’ve been “forever transformed.”

Top clients
Kessler Collection’s Poseidon brand, US (various locations); The Spa at Callaway, US; R+R Wellness, Nashville, US; Sanctuary Spa, Monterey Bay, US; Spa Space Chicago, US.

Where in the world
ISM Spa partners can be found across the US and Caribbean, particularly on the North American west coast and south east.

Future plans
ISM is leaning into a future empowered by technology and is in late-stage testing on a patent-pending software solution that will offer new efficiencies and revenue optimizations for spas.

Who's who?
Founding partners: Ilana Alberico, CEO; Christina Stratton, CCO; Jaclyn McClure, VP; Pam Bauer, VP marketing and sales.

What the clients say
“Biltmore and ISM have been partners for several years now, and I’ve watched ISM continue to grow. Ilana is constantly on the cutting edge of new trends in the industry. Their team always provides consistent, excellent guest services.” – Charles Thompson, director of rooms, Inn on Biltmore Estate

ISM SPA
Tel: 828-705-3701
Address: 120 Coxe Avenue, Suite 2B, Asheville, North Carolina , 28801, United States
Ilana Alberico and Christina Stratton
 
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COMPANY PROFILE

ISM SPA

Background
Co-founded by Ilana Alberico and Christina Stratton, ISM Spa is a boutique wellness design and spa management firm which has partnered with select hotel/resort destinations, day spa and residential properties for over 15 years. We provide operational excellence and optimal experience for our partners, as well as unparalleled employee environments.

Main products and services
ISM Spa serves partners with personalised solutions, providing an unparalleled level of success through the critical management link between the spa brand and hospitality company.

With depth and breadth of knowledge in the wellness space, ISM’s management services and consulting competencies include market analysis and feasibility assessment; brand story and concept development; spa design and wellness programming; technology innovation and software solutions; spa pre- opening and procurement services; spa management and marketing.

Whether a property requires full-service spa management or occasional support, ISM Spa serves as your wellness partner, wherever and whenever you need us.

USPs
Building on two decades of successful results in developing trusted client partnerships, ISM is renowned for its reputation delivering upon the promise of operational excellence and optimal experiences.

Operations subject matter expertise in financial modeling, feasibility, forecasting and market development are among the top solutions clients seek when partnering. Our nimble nature allows ISM to proactively lead the operation direction versus react to uncontrollable market factors. However, we also realise spa operations is only one aspect of the total holistic wellness proposition, for consumers and for our partners. Our approach to innovation and programming expands on the traditional definition of spa, beyond the four walls of a treatment room and it’s a huge differentiator in the market, especially as we enable innovative technology and apply AI integrations into our business model.

Unique programming is designed to elevate the physical and the energetic experience of the spa in order to achieve the most impactful results. Guests who visit our spas often share that they experienced “the best treatment of their life” or that they’ve been “forever transformed.”

Top clients
Kessler Collection’s Poseidon brand, US (various locations); The Spa at Callaway, US; R+R Wellness, Nashville, US; Sanctuary Spa, Monterey Bay, US; Spa Space Chicago, US.

Where in the world
ISM Spa partners can be found across the US and Caribbean, particularly on the North American west coast and south east.

Future plans
ISM is leaning into a future empowered by technology and is in late-stage testing on a patent-pending software solution that will offer new efficiencies and revenue optimizations for spas.

Who's who?
Founding partners: Ilana Alberico, CEO; Christina Stratton, CCO; Jaclyn McClure, VP; Pam Bauer, VP marketing and sales.

What the clients say
“Biltmore and ISM have been partners for several years now, and I’ve watched ISM continue to grow. Ilana is constantly on the cutting edge of new trends in the industry. Their team always provides consistent, excellent guest services.” – Charles Thompson, director of rooms, Inn on Biltmore Estate

ISM SPA
Tel: 828-705-3701
Address: 120 Coxe Avenue, Suite 2B, Asheville, North Carolina , 28801, United States
Ilana Alberico and Christina Stratton
FEATURED SUPPLIERS

Comfort Zone has prevented 100 tons of plastic from entering the ocean in 2021
In line with its pioneering path to produce products that are good for both people and for the planet, Comfort Zone has partnered with Plastic Bank. [more...]

Comfort Zone: Davines Group and Rodale Institute launch a new partnership to sustain regenerative agriculture
The Comfort Zone - Davines Group and Rodale Institute have partnered to create the first International Regenerative Organic Research & Education Center in Parma, Italy. [more...]
+ More featured suppliers  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Art of Cryo cryo chamber manufacturer | test and research center in Cologne
Here you see a tour of the Art of Cryo test and research center in Cologne. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

01-03 Feb 2022

Spatex 2022

Coventry Building Society Arena, Coventry, United Kingdom
01 Mar 2022

Well Defined Women in Leadership Summit

Live Love Spa HQ, Tustin, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS