Spa Business - Springer-Miller Systems: Turn Lost Business into Revenue Using SpaSoft Tools
22 Aug 2019 Spa Business: uniting the world of wellness
 
 
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04 Feb 2019

Turn Lost Business into Revenue Using SpaSoft Tools

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Turn Lost Business into Revenue Using SpaSoft Tools

SpaSoft offers tools to help operators convert lost sales into future revenue
Spa directors all around the world experience last minute changes, no shows and cancellations which can truly take a toll on your spa revenue if not addressed and managed effectively. SpaSoft has advanced tools and creative ways to convert those lost sales into future revenue.

Turn Away Tracking

SpaSoft’s enhanced Turn Away Tracking allows spa management to record customer behavior and discover trends that are making them lose business. The Turnaway Tracking report will allow spa directors to adapt their operations to increase guest booking. They can implement expanding therapist availability, increase the number of therapists during peak times, or offer a yield pricing to encourage customers to come during non-peak hours depending on trends they observe in their spa.

Turn cancellations into a Gift Certificate or Spa Credit

Cancellations and no shows can be incredibly frustrating for both the spa and guests alike, as spas either lose revenue for the service or charge a cancellation fee which results in upset guests. Remove both of those and convert cancellations into a gift certificate for the guest. This encourages them to come back to your spa and eliminates the possibility of an upset guest. This also assures that you will get revenue in the future, helping to boost customer loyalty in the process.

Wait List

Spas are known for that one amazing treatment or therapist, and it is quite common for guests to be placed on a waitlist. With real-time technology, once a cancellation is made, the SpaSoft system will notify the front desk agent to contact the next guest on the waitlist to inform them that a spot has become available. For guests that were on the waitlist but didn’t receive an appointment, they can be offered a discounted price for any future visit.




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Vital Tech's Nuage makes infratherapy accessible   21 Aug 2019

Vital Tech's Nuage makes infratherapy accessible

Vital Tech, a developer of infratherapy spa equipment, has developed an infrared lounger boasting a host of physical and mental health benefits.

Knesko masks tap into gemstone energy   20 Aug 2019

Knesko masks tap into gemstone energy

Skincare brand Knesko has launched two hydrogel collagen masks to combat environmental damage to the skin using semi-precious gemstones as active ingredients.

Noel Asmar wins ISPA award for new Athleisure uniforms   19 Aug 2019

Noel Asmar wins ISPA award for new Athleisure uniforms

The Noel Asmar group, a lifestyle brand specialising in uniforms for spa therapists, has been honoured in the 2019 ISPA Innovate Awards for its Athleisure uniforms

Elemis' Ultra Smart mask reduces water loss and seals in moisture   15 Aug 2019

Elemis' Ultra Smart mask reduces water loss and seals in moisture

Luxury product house Elemis has launched a new face mask that is designed to protect the skin's moisture barrier.

Voya appoints Maggie Wright following significant growth in the US   14 Aug 2019

Voya appoints Maggie Wright following significant growth in the US

Voya, an Irish thalassotherapy skincare brand, has announced the appointment of Maggie Wright to the role of Western USA business development manager.

Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership   14 Aug 2019

Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

Aromatherapy Associates is set to launch its first Forest Therapy treatment at the Galgorm Spa & Golf Resort in Ballymena, Northern Ireland, after entering into an exclusive product partnership with the resort spa.

Hush Iced blanket improves sleep quality   14 Aug 2019

Hush Iced blanket improves sleep quality

Weighted blankets can add a sense of comfort to spa treatments as they’re designed to replicate the sensation of being held, which helps to relax the nervous system.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



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Salary: £36,405 + competitive benefits
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03 Sep 2019

Spa Business Bootcamp Course

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05 Sep 2019

Spa Business Bootcamp Course

Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya




Spa Business magazine 2019 issue 2
Spa Business
2019 issue 2

View issue contents
View on turning pages
Download PDF
  Everyone’s talking about: DNA testing
How are spas using DNA tests to offer the ultimate personalised services? Julie Cramer investigates More>>
  Spa Design: Jungle VIP
Kim Megson ventures deep into Mexico’s jungle to discover how two Chablé resorts with Mayan spas are aiming to redefine wellness More>>


Spa Business magazine 2019 issue 1

Spa Business
2019 issue 1

View issue contents
View turning pages
Download PDF
  On the Cover: Marc Cohen
Launches Extreme Wellness retreats More>>
  Software: Emerging trends
We explore upcoming spa tech trends More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs . News . Products . Magazine
PRODUCT NEWS
Turn Lost Business into Revenue Using SpaSoft Tools
04 Feb 2019 . BY Lauren Heath-Jones
SpaSoft offers tools to help operators convert lost sales into future revenue
Spa directors all around the world experience last minute changes, no shows and cancellations which can truly take a toll on your spa revenue if not addressed and managed effectively. SpaSoft has advanced tools and creative ways to convert those lost sales into future revenue.

Turn Away Tracking

SpaSoft’s enhanced Turn Away Tracking allows spa management to record customer behavior and discover trends that are making them lose business. The Turnaway Tracking report will allow spa directors to adapt their operations to increase guest booking. They can implement expanding therapist availability, increase the number of therapists during peak times, or offer a yield pricing to encourage customers to come during non-peak hours depending on trends they observe in their spa.

Turn cancellations into a Gift Certificate or Spa Credit

Cancellations and no shows can be incredibly frustrating for both the spa and guests alike, as spas either lose revenue for the service or charge a cancellation fee which results in upset guests. Remove both of those and convert cancellations into a gift certificate for the guest. This encourages them to come back to your spa and eliminates the possibility of an upset guest. This also assures that you will get revenue in the future, helping to boost customer loyalty in the process.

Wait List

Spas are known for that one amazing treatment or therapist, and it is quite common for guests to be placed on a waitlist. With real-time technology, once a cancellation is made, the SpaSoft system will notify the front desk agent to contact the next guest on the waitlist to inform them that a spot has become available. For guests that were on the waitlist but didn’t receive an appointment, they can be offered a discounted price for any future visit.

PRODUCT NEWS
Ishga phases out plastic packaging for eco-friendly alternative
Ishga, a luxury skincare brand specialising in organic seaweed products, has announced plans to completely phase out its plastic packaging, replacing it with sustainable alternatives.
Vital Tech's Nuage makes infratherapy accessible
Vital Tech, a developer of infratherapy spa equipment, has developed an infrared lounger boasting a host of physical and mental health benefits.
Knesko masks tap into gemstone energy
Skincare brand Knesko has launched two hydrogel collagen masks to combat environmental damage to the skin using semi-precious gemstones as active ingredients.
Noel Asmar wins ISPA award for new Athleisure uniforms
The Noel Asmar group, a lifestyle brand specialising in uniforms for spa therapists, has been honoured in the 2019 ISPA Innovate Awards for its Athleisure uniforms
Elemis' Ultra Smart mask reduces water loss and seals in moisture
Luxury product house Elemis has launched a new face mask that is designed to protect the skin's moisture barrier.
Voya appoints Maggie Wright following significant growth in the US
Voya, an Irish thalassotherapy skincare brand, has announced the appointment of Maggie Wright to the role of Western USA business development manager.
Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership
Aromatherapy Associates is set to launch its first Forest Therapy treatment at the Galgorm Spa & Golf Resort in Ballymena, Northern Ireland, after entering into an exclusive product partnership with the resort spa.
Hush Iced blanket improves sleep quality
Weighted blankets can add a sense of comfort to spa treatments as they’re designed to replicate the sensation of being held, which helps to relax the nervous system.
Jean-Guy de Gabriac creates new massage treatment for Vagheggi that encourages guests to 'take it slow, feel the flow'
Vagheggi has partnered with industry consultant Jean-Guy de Gabriac to create Irritual, a treatment and product line for spas.
Hand Picked Hotels launches The Hive to improve work/life balance for employees
Independent country house hotel group, Hand Picked Hotels, has partnered with Reward Gateway to launch a new bespoke interactive platform.
Elemis announces brand partnership with Rudding Park Spa
Elemis, a UK-based luxury skincare brand, has been named as a brand partner at the Rudding Park Spa in Harrogate, North Yorkshire.
Payot's L'Authentique is 'perfect alchemy between minerals and plants'
French skincare brand Payot, has launched L'Authentique, a cellular booster which combines precious actives and natural ingredients to protect the skin from environmental stressors.
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