15 Sep 2019 Spa Business: uniting the world of wellness
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine

SELECTED ISSUE
Spa Business
2019 issue 1

View issue contents

Spa Business -



Letters


Do you have a strong opinion, or disagree with somebody else’s point of view on topics related to the spa industry? If so, Spa Business would love to hear from you. Email your letters, thoughts and suggestions to [email protected]

Why we’re defining the spa consultant role
Lisa Starr, co-chair, GWI Spa & Wellness Consulting Initiative

There are more than 150 international spa consultants in the Global Wellness Institute’s (GWI) database, and many more who haven’t yet registered. However, there’s no specific degree or certification programme to qualify a spa consultant, plus spas come in so many shapes and sizes that no one consultant typically has the same skill set.

To drill down into these varied skills and to give some definition to the size and scope of our field, the GWI’s Spa & Wellness Consulting Initiative has released the first-ever spa/wellness/fitness consultancy survey results in the form of an infographic.

Sixty-plus consultants were interviewed worldwide and key findings show that more than half of the projects underway cost over US$1.5m (€1.3m, £1.2m) and take between 12-18 months to be completed. The benefits of using a consultant include decreased operational costs; cost savings in design, procurement and training; and expenses outweighed by increased speed to profitability.

The overall aim of the initiative is to aid prospective hoteliers and spa developers and connect them with the best consultant for their particular situation – especially those who can give proper guidance on creating optimum experiences and consistent advice on revenue and profit margins.

In the future, we plan to explore return on investment in projects that use consulting more deeply, especially in terms of speed to market and profitability.

globalspaandwellnessconsultants.com

A new infographic outlines the size and scope of the spa consultancy field
Sometimes bare minimum contribution deserves baseline pay
Kamillya Hunter, author, Touched: True Stories From Inside The Massage Room
Kamillya Hunter

Spa Business’ article on the gender pay gap (see SB18/4 p52) brings up some excellent points. The idea of a fair compensation is subjective at best.

It’s important that spa owners have a firm understanding of how much they can reasonably pay their staff in wages and contribute to training. They also need a reliable feedback loop, so that any concerns about wages can be addressed.

“The extent of many therapists’ contribution begins and ends in the treatment room”

Speaking as a former spa therapist and manager, the extent of many therapists’ contribution begins and ends in the treatment room. Yet many want higher wages with no additional responsibilities like upselling retail and memberships, encouraging rescheduling or marketing.

This leads to responsibility shifting dramatically to the front-of-house team, who also take on administrative tasks, cleaning, laundry and much more. Those employees, then rightfully complain of being overworked and underpaid – and need to negotiate a salary based on additional revenue generated and tasks that would otherwise need to be absorbed or paid out to someone else.

Reasonably, therapists will always want more money, especially if they feel they’re overworked. But sometimes the bare minimum contribution is deserving of a baseline pay.

spa-analytics.com


Originally published in Spa Business 2019 issue 1

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs   News   Products   Magazine

Letters

Do you have a strong opinion, or disagree with somebody else’s point of view on topics related to the spa industry? If so, Spa Business would love to hear from you. Email your letters, thoughts and suggestions to [email protected]

Why we’re defining the spa consultant role
Lisa Starr, co-chair, GWI Spa & Wellness Consulting Initiative

There are more than 150 international spa consultants in the Global Wellness Institute’s (GWI) database, and many more who haven’t yet registered. However, there’s no specific degree or certification programme to qualify a spa consultant, plus spas come in so many shapes and sizes that no one consultant typically has the same skill set.

To drill down into these varied skills and to give some definition to the size and scope of our field, the GWI’s Spa & Wellness Consulting Initiative has released the first-ever spa/wellness/fitness consultancy survey results in the form of an infographic.

Sixty-plus consultants were interviewed worldwide and key findings show that more than half of the projects underway cost over US$1.5m (€1.3m, £1.2m) and take between 12-18 months to be completed. The benefits of using a consultant include decreased operational costs; cost savings in design, procurement and training; and expenses outweighed by increased speed to profitability.

The overall aim of the initiative is to aid prospective hoteliers and spa developers and connect them with the best consultant for their particular situation – especially those who can give proper guidance on creating optimum experiences and consistent advice on revenue and profit margins.

In the future, we plan to explore return on investment in projects that use consulting more deeply, especially in terms of speed to market and profitability.

globalspaandwellnessconsultants.com

A new infographic outlines the size and scope of the spa consultancy field
Sometimes bare minimum contribution deserves baseline pay
Kamillya Hunter, author, Touched: True Stories From Inside The Massage Room
Kamillya Hunter

Spa Business’ article on the gender pay gap (see SB18/4 p52) brings up some excellent points. The idea of a fair compensation is subjective at best.

It’s important that spa owners have a firm understanding of how much they can reasonably pay their staff in wages and contribute to training. They also need a reliable feedback loop, so that any concerns about wages can be addressed.

“The extent of many therapists’ contribution begins and ends in the treatment room”

Speaking as a former spa therapist and manager, the extent of many therapists’ contribution begins and ends in the treatment room. Yet many want higher wages with no additional responsibilities like upselling retail and memberships, encouraging rescheduling or marketing.

This leads to responsibility shifting dramatically to the front-of-house team, who also take on administrative tasks, cleaning, laundry and much more. Those employees, then rightfully complain of being overworked and underpaid – and need to negotiate a salary based on additional revenue generated and tasks that would otherwise need to be absorbed or paid out to someone else.

Reasonably, therapists will always want more money, especially if they feel they’re overworked. But sometimes the bare minimum contribution is deserving of a baseline pay.

spa-analytics.com

LATEST NEWS
Four Seasons and Harley Pasternak create fitness video series
Four Seasons has teamed up with fitness expert and Four Seasons Global Fitness Advisor Harley Pasternak, have teamed up to create a comprehensive video series designed to give guests help with five of the most common fitness challenges experienced by travellers.
Aman to open Bangkok resort
Hotel and resort brand Aman has signed a long-term partnership with Nai Lert Group to manage a hotel and branded residences in Bangkok, which is set to open in 2022.
Rosewood’s second urban outpost in mainland China features two-storey spa
The Rosewood Guangzhou has opened in the heart of Guangzhou's Tianhe District, complete with a large spa and wellness facility spread over two dedicated floors.
Second Legian hotel set for Indonesia
The Legian Sire in Lombok, Indonesia, is set to open in March 2020, building on the reputation of the brand’s original hotel in Seminyak, Bali.
+ More news   
 
COMPANY PROFILE
Hammamii

Driven by her passion for raw ingredients and cosmetic chemistry, Shawna Morneau founded the luxu [more...]
+ More profiles  
FEATURED SUPPLIER

Iyashi Dome: the original Japanese infrared sauna experience
Iyashi is a Japanese word which carries the notion of wellness. It has a number of meanings depending on context – including relief, healing and cure. [more...]
CATALOGUE GALLERY
 
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

16 Sep 2019

UK Spa Association - Summer networking event

South Lodge, Horsham, United Kingdom
19-20 Sep 2019

Termatalia: 19th International Fair of Thermal Tourism, Health and Welfare

Expourense, Ourense, Spain
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS