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PRODUCT NEWS
Evolution-U’s spa therapist training goes global
24 Nov 2023
 / Shutterstock/Rawpixel.com
/ Shutterstock/Rawpixel.com
The course content focuses on the psychology underpinning communication and relationship building
– Neil Orvay
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery.

However, there is a third equally important skill that is being missed: soft skills or the “ability to get on with people”.

John D. Rockefeller once said that “the ability to deal with people is as purchasable a commodity as sugar or coffee” and that he would “pay more for that ability than for any other under the sun”. This remains as true today as it was when he said it over 100 years ago.

Consider that most of today's new entrants into the job market are from Gen Z, the world’s first digitally native generation. They grew up communicating through devices but meanwhile, their 40+ year old clients still value traditional in-person communication.

How can we expect our spa teams to maximise their potential if they can’t build relationships fast?

To address this need in the spa industry, training company Evolution-U which is owned by spa entrepreneur Neil Orvay, founder and owner of Sense of Touch day spas in Hong Kong, has developed fully online, on-demand soft skills spa training courses for spa managers, therapists and receptionists.

Orvay explained: “These trainings leverage more than 20 years of success and failure in building a spa group that has won over 100 industry awards during that time.

“The course content focuses on the psychology underlying communication and relationship building and brings the principles that Evolution-U teaches globally to its corporate clients into the spa and salon space.”

The training is available in English, French, Spanish and now Portuguese.

To date, spas in the UK, US, Hong Kong, India, Dubai, Mexico and Panama have started to benefit from the training, with a first pilot in Portugal imminent.

For further information, please email [email protected].
Company profile

Evolution-U Spa Academy

Evolution-U was founded in 2009 by Neil Orvay, a former investment banker and spa owner, to deliver high-level soft skills trainings to global executives

Read Evolution-U Spa Academy's full profile here
Suppliers
Evolution-U Spa Academy
Sheung Wan Hong Kong
Evolution-U was founded in 2009 by Neil Orvay, a former investment banker and spa owner, to deliver high-level soft skills trainings to global executives.
https://online.evolution-u.com/landing/topperformingspa/
More details
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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
PRODUCT NEWS
Evolution-U’s spa therapist training goes global
24 Nov 2023
/ Shutterstock/Rawpixel.com
The course content focuses on the psychology underpinning communication and relationship building
– Neil Orvay
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery.

However, there is a third equally important skill that is being missed: soft skills or the “ability to get on with people”.

John D. Rockefeller once said that “the ability to deal with people is as purchasable a commodity as sugar or coffee” and that he would “pay more for that ability than for any other under the sun”. This remains as true today as it was when he said it over 100 years ago.

Consider that most of today's new entrants into the job market are from Gen Z, the world’s first digitally native generation. They grew up communicating through devices but meanwhile, their 40+ year old clients still value traditional in-person communication.

How can we expect our spa teams to maximise their potential if they can’t build relationships fast?

To address this need in the spa industry, training company Evolution-U which is owned by spa entrepreneur Neil Orvay, founder and owner of Sense of Touch day spas in Hong Kong, has developed fully online, on-demand soft skills spa training courses for spa managers, therapists and receptionists.

Orvay explained: “These trainings leverage more than 20 years of success and failure in building a spa group that has won over 100 industry awards during that time.

“The course content focuses on the psychology underlying communication and relationship building and brings the principles that Evolution-U teaches globally to its corporate clients into the spa and salon space.”

The training is available in English, French, Spanish and now Portuguese.

To date, spas in the UK, US, Hong Kong, India, Dubai, Mexico and Panama have started to benefit from the training, with a first pilot in Portugal imminent.

For further information, please email [email protected].
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PRODUCT NEWS
Book4Time unveils enhanced day and resort pass functionality
With an increasing number of luxury hotels and resorts offering day and resort passes to drive staycation business, Book4Time, a leader in innovative spa and wellness solutions, is thrilled to announce the launch of Day & Resort Passes on its award-winning platform.
Anticipation builds for 2024 Medical Wellness Congress
The much-anticipated 2024 Medical Wellness Congress (MWC) will be themed around Vitality – The Key to Longevity and take place from 8-9 April at St. Martin’s Spa & Lodge in Austria, near Vienna.
Countdown begins for World Spa and Wellness 2024 London
The World Spa & Wellness London Convention is back from 3-4 March at ExCeL London and is a fantastic opportunity for spa professionals to network and learn from industry leaders, with lots of chances to develop your business and career.
Espa unveils limited edition Alabastros Bergamot & Jasmine Candle
Encapsulating the essence of Espa in one beautiful, ornamental art piece, the new Espa Alabastros Bergamot & Jasmine Candle honours the senses with precious aromatherapy ingredients and natural materials.
Keep your groups booked and busy with SpaSoft
Hotels, resorts and spas often work with guest groups of all sizes, from small bachelorette parties to large corporate gatherings.
Flow System debut: your wellness journey begins in Riyadh
Art of Cryo is set to redefine wellbeing standards in the Middle East this February and install the region’s first Tec-Spa Module (TSM) in Riyadh at the Deem Spa by Kadoon Company.
The art of bespoke beauty: AMRA Skincare's tailored elegance transcends luxury at destinations around the world
Amra Skincare, a prominent example of bespoke treatment creation, crafts transcendent spa experiences that seamlessly intertwine with the essence of its collaborations.
Putting down new roots: VOYA expands into the Middle East
Irish marine seaweed brand Voya is celebrating a significant development in its global expansion, having entered the GCC market.
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Premier Software part of Journey Hospitality

Premier Software was founded in 1994 and is a privately-owned UK-based company with Oliver Cahill as [more...]
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+ More catalogues  

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+ More directory  
DIARY

 

02-04 Mar 2024

World Spa & Wellness Conference

Excel exhibition and conference centre , London, United Kingdom
03-05 Mar 2024

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Javits Convention Center, New York, United States
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ADVERTISE . CONTACT US

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Tel: +44 (0)1462 431385

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ABOUT LEISURE MEDIA
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PRINT SUBSCRIPTIONS
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