PRODUCT NEWS
Three ways to improve spa staff performance and retention, by Zenoti
21 Oct 2022 . BY Megan Whitby
 / Credit: cottonbro
/ Credit: cottonbro
Finding and retaining talent is a common challenge for spas.

Luckily, you can improve staff satisfaction and still have time to successfully manage the rest of your business.

1. Create more earning opportunities
Upselling and cross-selling help staff earn more money via tips and commissions. Support providers with training on services with upsell potential and best practices for selling with confidence.

Next, lay the foundations for higher tips. Enable providers to offer more personalised service by giving them easy access to guest history and preferences. Use spa management software that maintains comprehensive guest profiles, from health conditions and favourite treatments to complementary drink preferences.

2. Acknowledge and reward effort
Keep performance and morale high through positive reinforcement. When you show appreciation for hard work, staff feel motivated to maintain that high output.

Business management software is invaluable for understanding and communicating staff performance. Track metrics such as staff revenue, retail sales, guest reviews, and rebooking rates. Use the metrics to provide feedback and reward staff in a way that is consistent, transparent and fair.

3. Involve staff in business performance
Help your team understand how their efforts impact the entire business. Use your spa software to get a snapshot of important data points such as store revenue, utilisation, gift card sales and online bookings. Share and track business goals to keep staff engaged and invested in your brand.

With Zenoti spa software, you can help staff increase their earnings, delight their guests and understand how their role is important to the business.

Talk to a Zenoti consultant today.
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News   Products   Magazine
PRODUCT NEWS
Three ways to improve spa staff performance and retention, by Zenoti
21 Oct 2022 . BY Megan Whitby
/ Credit: cottonbro
Finding and retaining talent is a common challenge for spas.

Luckily, you can improve staff satisfaction and still have time to successfully manage the rest of your business.

1. Create more earning opportunities
Upselling and cross-selling help staff earn more money via tips and commissions. Support providers with training on services with upsell potential and best practices for selling with confidence.

Next, lay the foundations for higher tips. Enable providers to offer more personalised service by giving them easy access to guest history and preferences. Use spa management software that maintains comprehensive guest profiles, from health conditions and favourite treatments to complementary drink preferences.

2. Acknowledge and reward effort
Keep performance and morale high through positive reinforcement. When you show appreciation for hard work, staff feel motivated to maintain that high output.

Business management software is invaluable for understanding and communicating staff performance. Track metrics such as staff revenue, retail sales, guest reviews, and rebooking rates. Use the metrics to provide feedback and reward staff in a way that is consistent, transparent and fair.

3. Involve staff in business performance
Help your team understand how their efforts impact the entire business. Use your spa software to get a snapshot of important data points such as store revenue, utilisation, gift card sales and online bookings. Share and track business goals to keep staff engaged and invested in your brand.

With Zenoti spa software, you can help staff increase their earnings, delight their guests and understand how their role is important to the business.

Talk to a Zenoti consultant today.
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PRODUCT NEWS
Three essential spa revenue strategies for 2023
Running a profitable spa demands keeping on top of ever-changing guest preferences. Simply sticking to conventional revenue streams isn’t enough to get ahead of the competition in 2023.
Excitement builds for ISPA Conference in May 2023 as global industry prepares to be reunited
In the year ahead, the International Spa Association (ISPA) is poised to build on the enthusiasm, energy and determination of its impressive membership base as it returns to Las Vegas’ Mandalay Bay for the 2023 ISPA Conference from 9-11 May.
Protect your investments and maximise your profit with bbspa_Group
bbspa_Group is a leading international spa consultancy based in Italy, renowned for its unique character and organic design approach. Its goal is to optimise spa operations without neglecting attention to detail and personal interpretation of each project
Iyashi Dôme sets industry standard for touchless infrared sauna technology
Iyashi Dôme has been an industry pioneer for 20 years and is responsible for creating the authentic Japanese long infrared sauna.
Art of Cryo introduces Multi CryoHacking System, a next-generation lifestyle device
Art of Cryo has developed the innovative new Multi CryoHacking System (MCS) to ensure clients can achieve measurable and noticeable results in the shortest treatment time possible.
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For decades, spas have been divided into various categories. Most operate strictly in their areas of expertise, however, all spas now seem to be shifting towards one common goal - wellness.
Here’s your ticket to record holiday sales
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©Cybertrek 2022

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