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Event report
Technology in Wellness

Switzerland’s Glion Institute investigates the impact of technology on spa and wellness in an intensive executive programme. Organiser Mariana Palmeiro shares her highlights


Not only is the wellness industry growing rapidly, but so also is new technology and innovation – we need to fully understand its potential to drive our industry forward,” says Mariana Palmeiro who heads up the faculty of spa and wellness management at Swiss hospitality school Glion Institute of Higher Education.

With this in mind, the school welcomed forward-thinking spa directors and hotel executives on an intensive three-day education programme in December entitled Innovation and Technology: What does it mean for Spa and Wellness?

A range of guest speakers from the US and Europe covered everything from AI and algorithms to brain optimisation. Global spa education expert Mary Tabacchi, who co-delivered the programme with Palmeiro, says: “This executive education programme is the first of its kind… Technology is upon us. Not just Apple Watches and Fitbits, but amazing technology that will likely revolutionise wellness/spa and healthcare. This is both exciting and frightening – however, it is coming.”

Thought-provoking topics
Brain optimisation, based on neuromodulation technologies such as magnetic and infrared light stimulation, can be used for stress reduction, improved executive functioning, greater creativity and more. Devon and Julie White, co-founders of US-based neuro-enhancement company Field, explained to participants how these FDA-approved treatments are now being holistically mixed with coaching and mental healing to develop a completely new type of wellbeing programme.

Simone Gibertoni, CEO of Swiss medical resort Clinique La Prairie outlined the potential for gene testing in spas. In a new partnership with GenePredicts it’s developing a portfolio of preventative wellness programmes. This includes Nutripass, which matches diet to genes. Palmeiro says: “There are many genetic tests available in the market, but it’s when a result is combined with a personalised set of guidelines to improve one’s life that it really fits in a spa type environment.”

Representatives from two medical wearable startups backed by Swiss tech incubator EPFL pointed out how it’s important for the spa and wellness community to be more proactive in collaborating with innovators. DomoSafety measures the movement of a person around their home (such as in senior living communities) and alerts caregivers about potential abnormal behaviour, said Serge Grisard. Be.Care measures heart rate variability and James Bissell explained how it can be used to detect and prevent burnout or executive stress. Both have the potential to support employee wellness solutions and quality of life services for resorts, mixed-use developments, medical and wellness facilities.

Aras Erekul, corporate director of experience development at Canyon Ranch, US, presented the latest spa data management practices. Using guest data from before, during and after a stay, as well as an analysis of social media presence and website interaction, the company is developing a sophisticated algorithm supported by AI. It will use this system to predict guest preferences for practitioners, therapies and programmes, to help with more accurate personalisation, planning and experience delivery.

Sammy Gharieni, owner of spa equipment company Gharieni, and Nicolas Ronco, founder of YeloSpa, focused on business innovation. Both men are respected in the industry for their creative approaches and their points of discussion included franchising, automated systems and massages by robots – could human contact by a masseur become a luxury while the use of machines moves into the mainstream?

Learning environment
It was with the Glion’s backdrop of the Swiss mountains and picturesque Lake Geneva, that the 12 attendees gathered. Group numbers were limited to create an intensive learning environment and in between presentations, time was set aside so they could discuss how each innovation or technology relates to their business.

“This was more than just assembling in a conference room and downloading the latest industry benchmarks,” explains Palmeiro. “Participants developed new concepts and hypotheses and matured their ideas, making this a more advanced exercise.”

Palmeiro has first-hand experience in developing and operating spas, having worked as a project manager for Mandara for more than five years in Bali, and later on running her own consultancy in Indonesia. She’s also a graduate of Cornell University and she invited Tabacchi, her mentor and professor emerita of Cornell, to co-deliver the seminar as a visiting faculty member.

The event is part of Glion’s Wellness to Business Executive Education initiative which Palmeiro launched last year. The education initiative delivers wellness focused online and on-campus certification courses in Switzerland and the UK to both hotel general managers, spa directors and other industry leaders. Online courses in 2019 will focus on excellence in spa operations, revenue management and market analysis and valuation, while a face to face programme will revisit innovation and technology later in the year.

Palmeiro concludes: “Education is essential in bringing new perspectives, new inspirations and solid growth to spa businesses.”

Swiss hospitality school Glion welcomed the group of forward-thinking spa directors and hotel executives for an intensive three-day educational programme at its facility by Lake Geneva in Switzerland

Mariana Palmeiro heads up Glion’s Wellness to Business Executive Education initiative.

Email: [email protected]

If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
Spa education experts Mariana Palmeiro (left) and Mary Tabacchi (right)
Time was set aside for participants to discuss how each innovation relates to their business
Time was set aside for participants to discuss how each innovation relates to their business
From top left to right: wellness innovator presenters included Devon White, Sammy Gharieni, Serge Grisard and James Bissell
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16-17 Jul 2020

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News   Products   Magazine
Event report
Technology in Wellness

Switzerland’s Glion Institute investigates the impact of technology on spa and wellness in an intensive executive programme. Organiser Mariana Palmeiro shares her highlights


Not only is the wellness industry growing rapidly, but so also is new technology and innovation – we need to fully understand its potential to drive our industry forward,” says Mariana Palmeiro who heads up the faculty of spa and wellness management at Swiss hospitality school Glion Institute of Higher Education.

With this in mind, the school welcomed forward-thinking spa directors and hotel executives on an intensive three-day education programme in December entitled Innovation and Technology: What does it mean for Spa and Wellness?

A range of guest speakers from the US and Europe covered everything from AI and algorithms to brain optimisation. Global spa education expert Mary Tabacchi, who co-delivered the programme with Palmeiro, says: “This executive education programme is the first of its kind… Technology is upon us. Not just Apple Watches and Fitbits, but amazing technology that will likely revolutionise wellness/spa and healthcare. This is both exciting and frightening – however, it is coming.”

Thought-provoking topics
Brain optimisation, based on neuromodulation technologies such as magnetic and infrared light stimulation, can be used for stress reduction, improved executive functioning, greater creativity and more. Devon and Julie White, co-founders of US-based neuro-enhancement company Field, explained to participants how these FDA-approved treatments are now being holistically mixed with coaching and mental healing to develop a completely new type of wellbeing programme.

Simone Gibertoni, CEO of Swiss medical resort Clinique La Prairie outlined the potential for gene testing in spas. In a new partnership with GenePredicts it’s developing a portfolio of preventative wellness programmes. This includes Nutripass, which matches diet to genes. Palmeiro says: “There are many genetic tests available in the market, but it’s when a result is combined with a personalised set of guidelines to improve one’s life that it really fits in a spa type environment.”

Representatives from two medical wearable startups backed by Swiss tech incubator EPFL pointed out how it’s important for the spa and wellness community to be more proactive in collaborating with innovators. DomoSafety measures the movement of a person around their home (such as in senior living communities) and alerts caregivers about potential abnormal behaviour, said Serge Grisard. Be.Care measures heart rate variability and James Bissell explained how it can be used to detect and prevent burnout or executive stress. Both have the potential to support employee wellness solutions and quality of life services for resorts, mixed-use developments, medical and wellness facilities.

Aras Erekul, corporate director of experience development at Canyon Ranch, US, presented the latest spa data management practices. Using guest data from before, during and after a stay, as well as an analysis of social media presence and website interaction, the company is developing a sophisticated algorithm supported by AI. It will use this system to predict guest preferences for practitioners, therapies and programmes, to help with more accurate personalisation, planning and experience delivery.

Sammy Gharieni, owner of spa equipment company Gharieni, and Nicolas Ronco, founder of YeloSpa, focused on business innovation. Both men are respected in the industry for their creative approaches and their points of discussion included franchising, automated systems and massages by robots – could human contact by a masseur become a luxury while the use of machines moves into the mainstream?

Learning environment
It was with the Glion’s backdrop of the Swiss mountains and picturesque Lake Geneva, that the 12 attendees gathered. Group numbers were limited to create an intensive learning environment and in between presentations, time was set aside so they could discuss how each innovation or technology relates to their business.

“This was more than just assembling in a conference room and downloading the latest industry benchmarks,” explains Palmeiro. “Participants developed new concepts and hypotheses and matured their ideas, making this a more advanced exercise.”

Palmeiro has first-hand experience in developing and operating spas, having worked as a project manager for Mandara for more than five years in Bali, and later on running her own consultancy in Indonesia. She’s also a graduate of Cornell University and she invited Tabacchi, her mentor and professor emerita of Cornell, to co-deliver the seminar as a visiting faculty member.

The event is part of Glion’s Wellness to Business Executive Education initiative which Palmeiro launched last year. The education initiative delivers wellness focused online and on-campus certification courses in Switzerland and the UK to both hotel general managers, spa directors and other industry leaders. Online courses in 2019 will focus on excellence in spa operations, revenue management and market analysis and valuation, while a face to face programme will revisit innovation and technology later in the year.

Palmeiro concludes: “Education is essential in bringing new perspectives, new inspirations and solid growth to spa businesses.”

Swiss hospitality school Glion welcomed the group of forward-thinking spa directors and hotel executives for an intensive three-day educational programme at its facility by Lake Geneva in Switzerland

Mariana Palmeiro heads up Glion’s Wellness to Business Executive Education initiative.

Email: [email protected]

If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
Spa education experts Mariana Palmeiro (left) and Mary Tabacchi (right)
Time was set aside for participants to discuss how each innovation relates to their business
Time was set aside for participants to discuss how each innovation relates to their business
From top left to right: wellness innovator presenters included Devon White, Sammy Gharieni, Serge Grisard and James Bissell
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FEATURED SUPPLIERS

Keep cool with Zimmer
Spas can choose from a variety of experiences and concepts to offer guests, but the reliability of Cold Sauna icelab -110 ̊C is what differentiates it as a wellness proposition. [more...]

BC SoftWear develops natural cotton and triple layer face masks for washing and reusing
Following a quick customer survey to establish demand, BC SoftWear pulled out all the stops to design and deliver a high quality and exceptional value face mask that their customers in the hotel, laundry and spa sectors could rely upon. [more...]
COMPANY PROFILES
Sothys Paris

Founded in 1946, Sothys is owned by the Mas family. Chief executive Christian Mas oversees the com [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Zenoti Online Booking
Intelligent online booking designed to handle the complex scheduling needs of a salon and spa. Give your customers a reliable, accessible online booking system that accommodates their every request. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

16-17 Jul 2020

APSWC Round Table 2020

Naman Resort, Da Nang, Vietnam
03-05 Aug 2020

World Fitness & Wellness Summit

Raffles City Convention Centre, Singapore
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS