23 Aug 2019 Spa Business: uniting the world of wellness
 
 
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Strip Wax Bar & Boutique
Urban Retreat
111 Skin
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World Leisure Jobs




Therapist
Salary: Competitive Salary and Benefits
Location: London, UK
Company: Strip Wax Bar & Boutique



Hair Specialist
Salary: Competitive
Location: Knightsbridge, London, UK
Company: Urban Retreat



Senior Spa Therapist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Spa Sales and Reservationist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London


Spa Therapist
Salary: Up to £18,305 per annum
Location: Belfast, Northern Ireland, UK
Company: GLL
Therapists
Salary: Up to £24,000 + commission
Location: Ascot, UK
Company: Coworth Park
Facialist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Spa Therapist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Treatment Trainer
Salary: Competitive
Location: London, UK
Company: 111 Skin
Massage Therapist
Salary: Competitive
Location: London Borough of Hillingdon, UK
Company: No1 Lounges Ltd
Spa Therapist
Salary: £24,000 - £25,500 pa
Location: London, UK
Company: No1 Lounges Ltd




in this issue

• Iconic Red Door Spa rebrands as Mynd Spa & Salon
• InterContinental opens onsen resort






News headlines
The Spa at Windsor Court to undergo major renovation  
The Spa at Windsor Court to undergo major renovation

By Lauren Heath-Jones

The Spa at Windsor Court Hotel in New Orleans, US, is set to undergo a major renovation that will see the addition of new relaxation spaces and treatment rooms. The renovation, which is scheduled to complete in early Autumn, will be spearheaded by Houston-based design firm Montgomery Roth Architecture & .... more>>
Four Seasons to open resort in Los Cabos with Oasis Spa  
Four Seasons to open resort in Los Cabos with Oasis Spa

By Jane Kitchen

Four Seasons will open a resort in Los Cabos, Mexico this November, featuring a 15,855sq ft Oasis Spa. Designed by Guerin Glass Architects, the Four Seasons Resort Los Cabos at Costa Palmas includes 141 bedrooms, including 23 suites, all designed to integrate indoor-outdoor living. Native landscaping and .... more>>

Emma Darby named COO of Resense  
By Jane Kitchen

Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO). Darby benefits from over 20 years of experience within the .... more>>
ISPA research: More men visiting spas than ever before  
By Lauren Heath-Jones

Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 .... more>>
Global Wellness Summit relocates from Hong Kong to Singapore  
By Liz Terry

Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore. Dates will remain unchanged at 15-17 October and .... more>>
Healing Holidays opens Singapore office  
By Jane Kitchen

UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore. The new branch offers wellness solutions to health-conscious consumers from across .... more>>
Expanded spa and new treatment menu for Azerai La Residence, Hue  
By Jane Kitchen

Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and .... more>>
Lanserhof opens its doors at London's iconic Arts Club  
By Tom Walker

German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London. The six-storey luxury health and wellness club – situated on Dover Market Street in .... more>>
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser  
By Liz Terry

Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a .... more>>
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa  
By Lauren Heath-Jones

Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine. Following its recent .... more>>
US spa industry hits US$18bn in revenues  
By Katie Barnes

Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years. This is according to .... more>>
The Alchemist Spa targets the teenage market with new treatment menu  
By Lauren Heath-Jones

The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for .... more>>
 

Click here to visit the The Wellness website>>
 
GWD one of only 15 Instagram accounts followed by Harry & Meghan  
By Jane Kitchen

UK’s Prince Harry and Meghan, the Duchess of Sussex, have announced the 15 Instagram accounts that they’re following, after they unfollowed everyone and requested people to recommend worthy .... more>>
Red Door Spa rebrands to Mynd  
By Jane Kitchen

After more than 100 years in the spa industry, US-based Red Door Salon & Spa has undergone a comprehensive rebrand and will now be known as Mynd Spa & Salon. Mynd Spa & Salon will have a .... more>>
Aman to develop three resorts in Saudi Arabia  
By Jane Kitchen

In partnership with the Royal Commission for Al Ula (RCU), luxury hotel operator Aman will develop three resorts in Saudi Arabia, which are set to open in 2023. Located in Northwest Saudi .... more>>

Features
On the menu

Spa Programmes:
On the menu


Olivia Newton-John skincare, Sounds of Africa and jet lag butlers feature in our programming series
Iyashi Dome

Promotional feature:
Iyashi Dome


Iyashi Dome: the original Japanese far infrared sauna experience


News:

Jim Root to head up wellness at Enchantment Group; Adrian Zecha’s Azerai brand expands; Aman ventures into medi-spa
Blackberry Mountain

New Opening:
Blackberry Mountain


Sister property to iconic Blackberry Farm revealed
Miraval Austin

New Opening:
Miraval Austin


Miraval unveils second-ever wellness resort
Multi-story

Family spa:
Multi-story


With the rise in multi-generational tourism, family spas are growing in popularity. Jane Kitchen reports
Civana

New Opening:
Civana


Civana opens spa with a focus on democratic wellness
Jungle VIP

Spa Design:
Jungle VIP


Kim Megson ventures deep into Mexico’s jungle to discover how two Chablé resorts with Mayan spas are aiming to redefine wellness
Vana

First-person:
Vana


Susie Ellis explains what made her stay at Indian health and wellness retreat Vana so “astonishing”
Gharieni

Promotional feature:
Gharieni


Gharieni has long been known as an industry innovator. Now, Forbes Travel Guide has named the company as its official Spa & Wellness Equipment Manufacturer. Sammy Gharieni tells us more
Dale Hipsh

Interview:
Dale Hipsh


The senior VP of hotels at Hard Rock International tells Katie Barnes why its music-centric spa menu is striking the right chord with consumers and the media
Camylle

Promotional feature:
Camylle


Marc Massing from Camylle explains the benefits of aromatherapy in a spa’s wet areas
SpaSoft

Promotional feature:
SpaSoft


SpaSoft supplies solutions for a stress-free spa and elevates the guest experience
Spa product news

Ishga phases out plastic packaging for eco-friendly alternative

Ishga phases out plastic packaging for eco-friendly alternative

FROM SPA-KIT.NET

Ishga, a luxury skincare brand specialising in organic seaweed products, has announced plans to completely phase out its plastic packaging, replacing it with sustainable alternatives.
 
Vital Tech's Nuage makes infratherapy accessible

Vital Tech's Nuage makes infratherapy accessible

FROM SPA-KIT.NET

Vital Tech, a developer of infratherapy spa equipment, has developed an infrared lounger boasting a host of physical and mental health benefits.
 
Knesko masks tap into gemstone energy

Knesko masks tap into gemstone energy

FROM SPA-KIT.NET

Skincare brand Knesko has launched two hydrogel collagen masks to combat environmental damage to the skin using semi-precious gemstones as active ingredients.
Beauty product news

Elemis' Ultra Smart mask reduces water loss and seals in moisture

Elemis' Ultra Smart mask reduces water loss and seals in moisture

FROM BEAUTY-KIT.NET

Luxury product house Elemis has launched a new face mask that is designed to protect the skin's moisture barrier.
 
Voya appoints Maggie Wright following significant growth in the US

Voya appoints Maggie Wright following significant growth in the US

FROM BEAUTY-KIT.NET

Voya, an Irish thalassotherapy skincare brand, has announced the appointment of Maggie Wright to the role of Western USA business development manager.
 
Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

FROM BEAUTY-KIT.NET

Aromatherapy Associates is set to launch its first Forest Therapy treatment at the Galgorm Spa & Golf Resort in Ballymena, Northern Ireland, after entering into an exclusive product partnership with the resort spa.
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Phytomer
From the sea to the skin. As a pioneer of marine skincare, Phytomer represents a story of three impassioned generations and a dedication to cultivating the purest sea ingredients from the picturesque French seaside town of Saint-Malo, in Brittany.
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Company profile
Booker by MINDBODY

Booker by Mindbody is an all-in-one management solution to run and grow your spa. Booker gives you access to a powerful tool that will help you promote your business and retain customers.

Booker by Mindbody is the leading cloud-based salon and spa management platform. Developed to meet the needs of spa and salon owners, the platform retains this focus on offering the features that health, wellness, and beauty businesses need to run efficiently and grow.
View full profile>>
 
Featured Suppliers
Get ready to EVOLVE at #ISPA2019

The 2019 ISPA Conference & Expo is headed back to Las Vegas between 11 and 13 September 2019.
  Get ready to EVOLVE at #ISPA2019
Olympia Beauty presents live stage in partnership with Treatwell and The British Beauty Council

Olympia Beauty is proud to announce a brand new live stage at the show in partnership with Treatwell and The British Beauty Council.
  Olympia Beauty presents live stage in partnership with Treatwell and The British Beauty Council

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03 Sep 2019

Spa Business Bootcamp Course

Laico Hotels & Resorts Regency, Nairobi, Kenya



Click here to visit the Gharieni GmbH website>>

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs . News . Products . Magazine
Promotional feature
Book4time - Roger Sholanki

As Book4Time celebrates its 15th anniversary, we talk to its founder and CEO about his passion for the spa and wellness industry

The biggest challenge we’re tackling today is how to keep our clients’ schedules full,” says Roger Sholanki, founder and CEO of spa and wellness software brand, Book4Time.

“The aim of spa and wellness businesses is to achieve 100 per cent utilisation, but on average, we’ve established that spas are 40-50 per cent under-utilised across the industry.

“Our goal is to figure out innovative ways to keep the books full at the highest profit margin and we’re in the process of launching a new solution to address this problem,” he confides.

Fast response
As the creator of the first ever cloud-based spa software, Book4Time has a reputation for being fast to respond to the changing needs of the industry, as Sholanki explains: “We’ve pivoted the company four times and launched a stream of new releases of our product – as well as bringing new products to market and uncovering gaps in the market that weren’t being met.

“Book4Time is committed to the wellness technology industry. We’ll continue innovating and bring new solutions to market that help advance the global wellness cause,” he says.

“Our aim, as innovators, has always been to find solutions for our clients and today, we’re working on a unique new product offering that’s currently under wraps, but which will connect spas and wellness businesses with a leading marketplace – more news to come on this soon.”

Launching in 2004
“As we celebrate 15 years of Book4Time and look back at the journey we’ve been on, we could never have imagined when we started out that we would have been on such a journey,” reflects Sholanki.
“Our initial purpose was to build a simple software booking system and sell it to anybody anywhere who wanted to book an appointment,” he explains.

“In the early days we had clients such as car services and veterinary clinics – a mix of businesses – and that’s when we created the name Book4Time.

“Then an opportunity came up to work with a day spa chain which had four locations. They were trying to grow the business and wanted to have a centralised call centre to book their appointments, which wasn’t possible with the on-premise software they were using.

“I investigated, but couldn’t find anyone with a cloud-based solution for the spa and wellness market and it inspired me to solve that problem,” he says.

“The early vendors of spa and wellness software had been focusing on independent business owners, so we developed our vision to become the standard for more complex businesses and enterprise hotel and resort chains,” he continues.

“We saw immediate interest from hotel and resort spas and quickly realised how unique and different their processes and requirements were. We decided to pivot the company and focus on the wellness and spa industry, within the hotel and resort market and large day spa market.”

Growing market
As the market has grown, so has Book4Time, with no end in sight for what’s possible, as Sholanki explains: “According to the Global Wellness Institute, the global wellness economy is at US$4.2 trillion and we’re finding there are lots of new trends emerging and those, in turn, are creating new business challenges and opportunities for us to work on that still haven’t been solved.

“The outlook for wellness is very positive,” he says, “with lots of room for new and innovative services and products that have yet to come to fruition.

“We’re already seeing AI playing an important role across many industries and I believe it will make a huge impact on the wellness market over the next decade,” he says.

“Wellness is also reaching almost all industries in some way or other, to help improve lifestyle choices and overall physical and mental wellbeing.”

Global clients
“The businesses that benefit most from our solutions are typically hotel and resort chains, multi-location day spas, as well as beauty and fitness chains that require enterprise-level capabilities, such as centralised client profiles and reporting,” says Sholanki.

Book4Time’s strong client list reads like a who’s who of the spa and hospitality industry, with locations from Shangri-La and Fairmont using the system and properties such as Four Seasons Toronto, Hyatt Zilara Cancun, and St Regis Saadiyat Island on board.

Software features include online booking for single and group reservations, central reservations across multiple visits, booking for activities and classes and a native app for iOS and Android.

Book4Time also offers an API which enables operators to build their own branded online booking experiences or mobile apps.

Staying ahead
So how does Sholanki stay on top of such a fast moving business? “I have a daily exercise regimen that I cannot go without,” he says, “regardless of how busy I am – It keeps me focused on the bigger picture.

“I also learned some valuable lessons in my last business that I still use today. It comes down to making sure your team is aligned and that they understand the ‘Why?’ behind your passion. It’s also critical to keep focused on your vision and purpose.”

Roger Sholanki’s favourites

Passions
Collecting exotic cars and cooking

Relaxation
Spending time with family

Community
Coaching young entrepreneurs

Food
Homemade hot sauce

Book
Anything to do with personal development

Spa Treatment
Hot stone massage

Book4Time announces CardConnect partnership

A new collaboration with CardConnect sees the addition of a Book4Time all-in-one payment system, creating a fully-integrated solution so operators can manage both their business and payments, enabling them to streamline operations, reduce costs and elevate their business.

The software offers a host of features including: intuitive pricing and implementation processes, more payment options, real-time reporting, PCI compliance and dedicated support.

Roger Sholanki, CEO and founder of Book4Time, said: “We began this integration with the entire business ecosystem in mind. When used as part of Book4Time’s suite of wellness resource management products, it streamlines business work flows and improves customer experience for both frontline personnel and the customer.”

The Book4Time team is based in Canada
Book4Time aims to enable spas to achieve 100 per cent utilisation
Book4Time is committed to keeping ahead of the curve on new features
Book4Time is committed to keeping ahead of the curve on new features
LATEST NEWS
The Spa at Windsor Court to undergo major renovation
The Spa at Windsor Court Hotel in New Orleans, US, is set to undergo a major renovation that will see the addition of new relaxation spaces and treatment rooms.
Four Seasons to open resort in Los Cabos with Oasis Spa
Four Seasons will open a resort in Los Cabos, Mexico this November, featuring a 15,855sq ft Oasis Spa.
Emma Darby named COO of Resense
Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO).
ISPA research: More men visiting spas than ever before
Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 per cent increase from the 29 per cent reported in 2005.
Global Wellness Summit relocates from Hong Kong to Singapore
Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore.
Healing Holidays opens Singapore office
UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore.
Expanded spa and new treatment menu for Azerai La Residence, Hue
Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and boasts new thermotherapy areas for men and women, in addition to a range of new treatments.
Lanserhof opens its doors at London's iconic Arts Club
German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London.
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser
Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a fundraising event for Donald Trump's re-election.
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa
Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine.
US spa industry hits US$18bn in revenues
Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years.
The Alchemist Spa targets the teenage market with new treatment menu
The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for teenagers.
+ More news   
 
COMPANY PROFILE
Booker by MINDBODY

Booker by Mindbody is an all-in-one management solution to run and grow your spa. Booker gives you [more...]
+ More profiles  
FEATURED SUPPLIER

A truly holistic approach to wellness and beauty
Frella, established in 2014 has been an industry changer with its authentic concepts of bringing holistic wellness into the modern wellness market. [more...]
CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

05-07 Sep 2019

Annual SWAA Conference

Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya
09-11 Sep 2019

SpaChina Summit

The Ritz-Carlton, Xi’an, China
+ More diary  
 


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