18 Aug 2019 Spa Business: uniting the world of wellness
 
 
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111 Skin
Strip Wax Bar & Boutique
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Beauty Therapist
Salary: Competitive
Location: Knightsbridge, London, UK
Company: Urban Retreat



Spa Therapist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Therapist
Salary: Competitive Salary and Benefits
Location: London, UK
Company: Strip Wax Bar & Boutique



Spa Sales and Reservationist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London


Spa Therapist
Salary: Up to £18,305 per annum
Location: Belfast, Northern Ireland, UK
Company: GLL
Senior Spa Therapist
Salary: Up to £23,894 per annum
Location: Walthamstow, London, UK
Company: GLL
Therapists
Salary: Up to £24,000 + commission
Location: Ascot, UK
Company: Coworth Park
Facialist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Spa Therapist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Treatment Trainer
Salary: Competitive
Location: London, UK
Company: 111 Skin
Spa Therapist
Salary: Up to £12.24 per hour (including annual leave)
Location: London, UK
Company: GLL
Massage Therapist
Salary: Competitive
Location: London Borough of Hillingdon, UK
Company: No1 Lounges Ltd
Spa Therapist
Salary: £24,000 - £25,500 pa
Location: London, UK
Company: No1 Lounges Ltd
Spa Therapists
Salary: Competitive salary plus benefits
Location: Jersey
Company: L'Horizon Beach Hotel and Spa
Spa Therapists
Salary: Competitive salary plus benefits
Location: Ingliston, Edinburgh, UK
Company: Norton House Hotel and Spa




in this issue

• Iconic Red Door Spa rebrands as Mynd Spa & Salon
• InterContinental opens onsen resort






News headlines
Emma Darby named COO of Resense  
Emma Darby named COO of Resense

By Jane Kitchen

Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO). Darby benefits from over 20 years of experience within the wellness industry. Prior to joining Resense in 2012, she was a senior spa director for six years with Ritz Carlton, .... more>>
ISPA research: More men visiting spas than ever before  
ISPA research: More men visiting spas than ever before

By Lauren Heath-Jones

Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 per cent increase from the 29 per cent reported in 2005. According to ISPA president Lynne McNees this shift, which began .... more>>

Global Wellness Summit relocates from Hong Kong to Singapore  
By Liz Terry

Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore. Dates will remain unchanged at 15-17 October and .... more>>
Healing Holidays opens Singapore office  
By Jane Kitchen

UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore. The new branch offers wellness solutions to health-conscious consumers from across .... more>>
Expanded spa and new treatment menu for Azerai La Residence, Hue  
By Jane Kitchen

Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and .... more>>
Lanserhof opens its doors at London's iconic Arts Club  
By Tom Walker

German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London. The six-storey luxury health and wellness club – situated on Dover Market Street in .... more>>
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser  
By Liz Terry

Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a .... more>>
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa  
By Lauren Heath-Jones

Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine. Following its recent .... more>>
US spa industry hits US$18bn in revenues  
By Katie Barnes

Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years. This is according to .... more>>
The Alchemist Spa targets the teenage market with new treatment menu  
By Lauren Heath-Jones

The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for .... more>>
GWD one of only 15 Instagram accounts followed by Harry & Meghan  
By Jane Kitchen

UK’s Prince Harry and Meghan, the Duchess of Sussex, have announced the 15 Instagram accounts that they’re following, after they unfollowed everyone and requested people to recommend worthy .... more>>
Red Door Spa rebrands to Mynd  
By Jane Kitchen

After more than 100 years in the spa industry, US-based Red Door Salon & Spa has undergone a comprehensive rebrand and will now be known as Mynd Spa & Salon. Mynd Spa & Salon will have a .... more>>
 

Click here to visit the Gharieni GmbH website>>
 
Aman to develop three resorts in Saudi Arabia  
By Jane Kitchen

In partnership with the Royal Commission for Al Ula (RCU), luxury hotel operator Aman will develop three resorts in Saudi Arabia, which are set to open in 2023. Located in Northwest Saudi .... more>>
WTA unveils nine-point list for those marketing themselves as 'Wellness Destinations'  
By Jane Kitchen

With the wellness tourism sector spreading globally, geographic destinations around the world are seeking to position themselves on the radar of wellness-minded travelers from near and far. .... more>>
InterContinental opens luxury onsen resort in Japan  
By Jane Kitchen

InterContinental has opened a resort in Southwestern Japan, with a focus on traditional hot springs culture. The ANA InterContinental Beppu Resort & Spa is the region’s first .... more>>

Features
ISPA

Promotional feature:
ISPA


After almost three decades serving members and contributing to the growth of the industry, we talk to ISPA’s Crystal Ducker about the work of the association and the future of spa
spa-kit.net

Product Innovation:
spa-kit.net


Product and equipment launches
InterContinental Shanghai Wonderland

New Opening:
InterContinental Shanghai Wonderland


Spa tranquillity at InterContinental Shanghai Wonderland – the world’s first underground hotel, underground hotel
Kalloni Spa at Parklane Limassol, Cyprus

New Opening:
Kalloni Spa at Parklane Limassol, Cyprus


Lauren Heath-Jones reports from Kalloni Spa at Marriott’s first property in Cyprus
Dale Hipsh

Interview:
Dale Hipsh


The senior VP of hotels at Hard Rock International tells Katie Barnes why its music-centric spa menu is striking the right chord with consumers and the media
Blackberry Mountain

New Opening:
Blackberry Mountain


Sister property to iconic Blackberry Farm revealed
John & Karina Stewart

Interview:
John & Karina Stewart


The inspirational couple behind Kamalaya in Thailand talk to Neena Dhillon about emotional therapies, why stress-busting is the new detox and how they’re evolving the concept
Vana

First-person:
Vana


Susie Ellis explains what made her stay at Indian health and wellness retreat Vana so “astonishing”
Finishing touch

Research:
Finishing touch


The benefits of face massage rollers have been given scientific backing from researchers in Japan
Dr Tom Stubbs

People profile:
Dr Tom Stubbs


Dr Tom Stubbs talks epigenetics tests and spas
The Tides

Promotional feature:
The Tides


Annemarie Wortman highlights a new, effective detox treatment and product line by The Tides Wellness
Jungle VIP

Spa Design:
Jungle VIP


Kim Megson ventures deep into Mexico’s jungle to discover how two Chablé resorts with Mayan spas are aiming to redefine wellness


News:

Jim Root to head up wellness at Enchantment Group; Adrian Zecha’s Azerai brand expands; Aman ventures into medi-spa
Spa product news

Elemis' Ultra Smart mask reduces water loss and seals in moisture

Elemis' Ultra Smart mask reduces water loss and seals in moisture

FROM SPA-KIT.NET

Luxury product house Elemis has launched a new face mask that is designed to protect the skin's moisture barrier.
 
Voya appoints Maggie Wright following significant growth in the US

Voya appoints Maggie Wright following significant growth in the US

FROM SPA-KIT.NET

Voya, an Irish thalassotherapy skincare brand, has announced the appointment of Maggie Wright to the role of Western USA business development manager.
 
Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

FROM SPA-KIT.NET

Aromatherapy Associates is set to launch its first Forest Therapy treatment at the Galgorm Spa & Golf Resort in Ballymena, Northern Ireland, after entering into an exclusive product partnership with the resort spa.
Beauty product news

Payot's L'Authentique is 'perfect alchemy between minerals and plants'

Payot's L'Authentique is 'perfect alchemy between minerals and plants'

FROM BEAUTY-KIT.NET

French skincare brand Payot, has launched L'Authentique, a cellular booster which combines precious actives and natural ingredients to protect the skin from environmental stressors.
 
The Lanesborough to become first UK spa to offer Tata Harper following new partnership

The Lanesborough to become first UK spa to offer Tata Harper following new partnership

FROM BEAUTY-KIT.NET

The Lanesborough Club & Spa in Belgravia, London is to become the first spa in the UK to offer Tata Harper products and treatments.
 
Murad claims to tackle acne scarring in eight weeks with its new InvisiScar Resurfacing Treatment

Murad claims to tackle acne scarring in eight weeks with its new InvisiScar Resurfacing Treatment

FROM BEAUTY-KIT.NET

Murad Skincare, a product house specialising in clinical skincare, has launched a new resurfacing product that claims to dramatically improve the appearance of acne scarring.
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Click here to visit the Olympia Beauty website>>

Video gallery

Phytomer
From the sea to the skin. As a pioneer of marine skincare, Phytomer represents a story of three impassioned generations and a dedication to cultivating the purest sea ingredients from the picturesque French seaside town of Saint-Malo, in Brittany.
Visit website>>

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Click on a catalogue to view it online
 

 
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Company profile
Columbia SkinCare (Sturtevant Company)

Our products are generally engineered to offer broad-spectrum benefits, while providing both restorative and protective results. Our present chairman is Geoff Sturtevant.

Founded in 1871 by Francis Crayton Sturtevant in Hartford, Connecticut, our company has been developing products that treat conditions of the skin since then.
View full profile>>
 
Featured Suppliers
Phytomer video showcases brand's commitment to the sea

French marine skincare brand PHYTOMER has launched a new video demonstrating the company's commitment to creating safe, high-quality products
  Phytomer video showcases brand's commitment to the sea
Simone Sighinolfi joins Comfort Zone

2018 was a great year for Comfort Zone with the company reporting substantial growth in its international presence.
  Simone Sighinolfi joins Comfort Zone

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03 Sep 2019

Spa Business Bootcamp Course

Laico Hotels & Resorts Regency, Nairobi, Kenya



Click here to visit the The Wellness website>>

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs . News . Products . Magazine
New Opening
Sister Act

The owners of the renowned spa at Pennyhill Park, UK, have launched a purpose-built, £14m spa in the picturesque South Downs. But how will the new opening make its own mark in the industry? Katie Barnes pays a visit

By Katie Barnes | Published in Spa Business 2019 issue 2

When the 45,000sq ft (4,181sq m) spa opened at the stylish Pennyhill Park in 2003 it was one of the largest destination spas in Europe. Located just 27 miles from London, it quickly became a favourite escape for stressed-out city folk and has scooped up numerous awards. So when the owners, Exclusive Hotels, revealed a new standalone spa building for its sister property in the South Downs countryside in February expectations were high.

Developed over four years by Felce & Guy architects and Sparcstudio spa designers, to the sum of £14m (US$18.5m, €16.4m), The Spa at South Lodge does not disappoint. So what makes it stand out and will it be as successful a business as The Spa at Pennyhill Park which turns over £5m (US$6.5m, €5.8m) a year?

Bringing the outside in
Nature has hugely influenced the design of this 44,000sq ft (4,088sq m), two-storey spa. The building itself has a curved, grass-covered roof in a nod to the sweeping South Downs, with floor to ceiling windows making the most of the views. Further inspiration comes from the rich botanical history of the grounds by naturalist Frederick DuCane Godman which date back to the 1800s and boast more than 360 species of trees and plants from the Azores, Caribbean and Central & South America.

Inside, the 14 treatment rooms – named after and with décor inspired by onsite plants – host therapies using Exclusive’s own product range, as well as Omorovicza which is made from thermal waters and mud from Budapest. Additional touches include tables carved from logs, leaf laying motifs and the Forest Green marble-lined pool hall.

Sparcstudio director Beverley Bayes is particularly proud of the thermal suite created in collaboration with Helo UK. “It’s not massive but it has some bespoke experiences,” she says. “The camomile-infused sauna with its curved wooden fins on the ceiling is definitely something different. The jasmine steamroom is quite special too.” South Lodge has been one of the biggest projects for Sparcstudio, which has created top UK spas such as those at Calcot Manor and Center Parcs. It was responsible for the overall spa concept, working on space planning through to commissioning pieces of furniture and interior finishes.

Outside, large terraced sundecks surround the UK’s first heated natural swim pond that’s filtered by plants, plus a hydropool and the Watershed eatery. Danny Pecorelli, MD at Exclusive, says: “We learnt a huge amount about spa at Pennyhill and South Lodge has been built to further elevate the customer journey. Predominately around the scale of the outdoor space and how we can incorporate the outside in and inside out so the experience is maximised whatever the weather.”

Going local
To give the business an edge, South Lodge brought in spa operations manager Sara Young. An energetic leader of the 65-strong spa team, Young retrained as a therapist eight years ago following a career change. “I used to sell aircraft engines for Rolls Royce,” she reveals, “and while travelling the world I got to experience luxury spas. My background is in finance and business management, so I’m probably different to most spa managers.”

Drawing on her business background, Young has worked with Pecorelli to map out a spa model that will draw in local customers – a market that’s often overlooked by hotels but one which is proving to be of growing importance. In fact, some of the latest research from CBRE shows that 46 per cent of spa revenues in US hotels now comes from locals (see SB18/2 p82).

One way of pulling in nearby customers is to offer memberships. The Spa at South Lodge has two: a five-day and seven-day option costing £2,000 (US$2,613, €2,320) and £2,500 (US$3,266, €2,900) a year plus joining fees. Prior to opening, 130 people had already signed up and Young says there isn’t a cap – “we’ll stop when it starts getting too busy” – adding that Assa Abloy locker bands will be used to track numbers and usage.

To appeal to the local market even more, the spa has a stylish yet welcoming 70-seat Mediterranean restaurant that’s open to spa guests and members as well as the general public. Botanica serves delicious healthy food such as grilled figs and spiced roasted cauliflower. Pecorelli says: “Food has evolved so much in the last 20 years [since opening Pennyhill] and we really wanted to make it one of the key heartbeats of the spa experience.”

In addition, the Ridgeway Beauty Bar – named after a local sparkling wine offered during services – and barbers are also open to the public. Bayes comments: “I’m so proud of the spa design because it’s got so many elements which have come together as a whole – fitness for example isn’t just spa fitness, it’s a centre of excellence in its own right. There are no secondary spaces. The restaurant, beauty bar and barbers are all well thought through and work from a functional standpoint.”

Purposeful pricing
With her business hat on, Young also approached spa pricing with purpose. A basic manicure, for example, is based on what she refers to as “premium high street pricing” and costs £25 (US$33, €29). “Often members will go somewhere cheaper to get their nails done,” she says “but it makes sense to be competitive if your cost per treatment isn’t that high compared to a facial. We want people to use the spa more and if it’s busy in the beauty bar it will be busy in the restaurant.”

Similarly, there’s a £10 premium for manual massage to encourage customers to go for the 60-minute bamboo massage, priced at £105 (US$137, €122) in the week, instead. Manual massage won’t be included in spa day packages either. The idea being, it will lessen staff burnout. “I’ve worked on cruise ships and witnessed the fast rate of staff turnover first hand,” says Young, who focused on revenue management for Canyon Ranch at Sea before managing a leading UK spa at Chewton Glen. “Yes it’s about making money, but at what cost do you make that money? Staff retention is a key area here and at the hotel so it will be interesting to see what happens at the six month mark.”

Comfortable luxury
With a strong plan in place, The Spa at South Lodge has a sturdy base on which to grow. And it’s an important element of Exclusive’s overall business which includes seven hotels and venues in the UK. “Our spas work as a stand alone business,” says Pecorelli. “The Spa at Pennyhill represents about 8 per cent of our total group turnover, generating over £1m (US$1.3m, €1.2m) EBITDA. Spas are also hugely beneficial to the hotels as they drive occupancy and rate as well as overall positioning.”

For Young, the initial goal is to “get the members in here and make them happy as that’s going to be a solid revenue stream for us”. Capturing the corporate market guests at South Lodge is another focus. “A lot of hotels go down the spa day route, but if we do really well with memberships and the restaurant then we won’t have to rely on them.”

But what does she think makes this spa so significant? “We’re really looking to get those eco-credentials with our biomass boilers, natural pool, wild swimming and green roof,” she says. “But the big thing for me is that we’re a five-star, impeccable facility but informal.”

Bayes echoes these sentiments. “To quote Coco Chanel – luxury isn’t luxury unless it’s comfortable. And that’s at the heart of our design.”

At a glance: The Spa at South Lodge
The Spa at South Lodge

Hotel rooms: 85

Size of spa: 44,000sq ft (4,088sq m)

Treatment rooms: 14 single and one double

Other facilities: Botanica restaurant and lounge; Ridgeview Beauty Bar; Grizzly’s male grooming; spa boutique; pool and thermal suite; mineral mud suite; relaxation lounge; gym; group cycling studio; yoga/pilates studio; and spa gardens with 100-seat terrace, hydropool and natural pool

Spa staff: 65 – including 18 therapists, plus one senior and one head therapist

Suppliers: Assa Abloy, BC Softwear; Helo UK; Gharieni – distributed by Ellisons; Jessica; Mii make up; Ojmar; Omorovicza; Spa4 deep relax loungers

The Botanica restaurant is a central hub

the jasmine steamroom
Spa4 deep relax loungers
Beverley Bayes
Danny Pecorelli
The £25 basic manicure is competitively priced to secure business from members and locals
Sara Young
South Lodge is focusing on bamboo massage over manual massage to help ease therapist RSI
LATEST NEWS
Emma Darby named COO of Resense
Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO).
ISPA research: More men visiting spas than ever before
Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 per cent increase from the 29 per cent reported in 2005.
Global Wellness Summit relocates from Hong Kong to Singapore
Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore.
Healing Holidays opens Singapore office
UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore.
Expanded spa and new treatment menu for Azerai La Residence, Hue
Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and boasts new thermotherapy areas for men and women, in addition to a range of new treatments.
Lanserhof opens its doors at London's iconic Arts Club
German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London.
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser
Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a fundraising event for Donald Trump's re-election.
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa
Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine.
US spa industry hits US$18bn in revenues
Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years.
The Alchemist Spa targets the teenage market with new treatment menu
The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for teenagers.
GWD one of only 15 Instagram accounts followed by Harry & Meghan
UK’s Prince Harry and Meghan, the Duchess of Sussex, have announced the 15 Instagram accounts that they’re following this month, after they unfollowed everyone and requested people to recommend worthy causes for them to follow.
Red Door Spa rebrands to Mynd
After more than 100 years in the spa industry, US-based Red Door Salon & Spa has undergone a comprehensive rebrand and will now be known as Mynd Spa & Salon.
+ More news   
 
COMPANY PROFILE
Columbia SkinCare (Sturtevant Company)

Our products are generally engineered to offer broad-spectrum benefits, while providing both rest [more...]
+ More profiles  
FEATURED SUPPLIER

Hand Picked Hotels launches The Hive to improve work/life balance for employees
Independent country house hotel group, Hand Picked Hotels, has partnered with Reward Gateway to launch a new bespoke interactive platform. [more...]
CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

05-07 Sep 2019

Annual SWAA Conference

Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya
09-11 Sep 2019

SpaChina Summit

The Ritz-Carlton, Xi’an, China
+ More diary  
 


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