18 Aug 2019 Spa Business: uniting the world of wellness
 
 
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Urban Retreat
111 Skin
Strip Wax Bar & Boutique
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Spa Sales and Reservationist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Therapist
Salary: Competitive Salary and Benefits
Location: London, UK
Company: Strip Wax Bar & Boutique



Hair Specialist
Salary: Competitive
Location: Knightsbridge, London, UK
Company: Urban Retreat



Senior Spa Therapist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London


Spa Therapist
Salary: Up to £18,305 per annum
Location: Belfast, Northern Ireland, UK
Company: GLL
Senior Spa Therapist
Salary: Up to £23,894 per annum
Location: Walthamstow, London, UK
Company: GLL
Therapists
Salary: Up to £24,000 + commission
Location: Ascot, UK
Company: Coworth Park
Facialist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Spa Therapist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Treatment Trainer
Salary: Competitive
Location: London, UK
Company: 111 Skin
Spa Therapist
Salary: Up to £12.24 per hour (including annual leave)
Location: London, UK
Company: GLL
Massage Therapist
Salary: Competitive
Location: London Borough of Hillingdon, UK
Company: No1 Lounges Ltd
Spa Therapist
Salary: £24,000 - £25,500 pa
Location: London, UK
Company: No1 Lounges Ltd
Spa Therapists
Salary: Competitive salary plus benefits
Location: Jersey
Company: L'Horizon Beach Hotel and Spa
Spa Therapists
Salary: Competitive salary plus benefits
Location: Ingliston, Edinburgh, UK
Company: Norton House Hotel and Spa




in this issue

• Iconic Red Door Spa rebrands as Mynd Spa & Salon
• InterContinental opens onsen resort






News headlines
Emma Darby named COO of Resense  
Emma Darby named COO of Resense

By Jane Kitchen

Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO). Darby benefits from over 20 years of experience within the wellness industry. Prior to joining Resense in 2012, she was a senior spa director for six years with Ritz Carlton, .... more>>
ISPA research: More men visiting spas than ever before  
ISPA research: More men visiting spas than ever before

By Lauren Heath-Jones

Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 per cent increase from the 29 per cent reported in 2005. According to ISPA president Lynne McNees this shift, which began .... more>>

Global Wellness Summit relocates from Hong Kong to Singapore  
By Liz Terry

Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore. Dates will remain unchanged at 15-17 October and .... more>>
Healing Holidays opens Singapore office  
By Jane Kitchen

UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore. The new branch offers wellness solutions to health-conscious consumers from across .... more>>
Expanded spa and new treatment menu for Azerai La Residence, Hue  
By Jane Kitchen

Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and .... more>>
Lanserhof opens its doors at London's iconic Arts Club  
By Tom Walker

German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London. The six-storey luxury health and wellness club – situated on Dover Market Street in .... more>>
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser  
By Liz Terry

Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a .... more>>
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa  
By Lauren Heath-Jones

Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine. Following its recent .... more>>
US spa industry hits US$18bn in revenues  
By Katie Barnes

Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years. This is according to .... more>>
The Alchemist Spa targets the teenage market with new treatment menu  
By Lauren Heath-Jones

The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for .... more>>
GWD one of only 15 Instagram accounts followed by Harry & Meghan  
By Jane Kitchen

UK’s Prince Harry and Meghan, the Duchess of Sussex, have announced the 15 Instagram accounts that they’re following, after they unfollowed everyone and requested people to recommend worthy .... more>>
Red Door Spa rebrands to Mynd  
By Jane Kitchen

After more than 100 years in the spa industry, US-based Red Door Salon & Spa has undergone a comprehensive rebrand and will now be known as Mynd Spa & Salon. Mynd Spa & Salon will have a .... more>>
 

Click here to visit the Booker website>>
 
Aman to develop three resorts in Saudi Arabia  
By Jane Kitchen

In partnership with the Royal Commission for Al Ula (RCU), luxury hotel operator Aman will develop three resorts in Saudi Arabia, which are set to open in 2023. Located in Northwest Saudi .... more>>
WTA unveils nine-point list for those marketing themselves as 'Wellness Destinations'  
By Jane Kitchen

With the wellness tourism sector spreading globally, geographic destinations around the world are seeking to position themselves on the radar of wellness-minded travelers from near and far. .... more>>
InterContinental opens luxury onsen resort in Japan  
By Jane Kitchen

InterContinental has opened a resort in Southwestern Japan, with a focus on traditional hot springs culture. The ANA InterContinental Beppu Resort & Spa is the region’s first .... more>>

Features
Earth Day 2019

News report:
Earth Day 2019


We take a look at how spas around the world celebrated Earth Day and Earth Hour
spa-kit.net

Product Innovation:
spa-kit.net


Product and equipment launches
Training & education

Software:
Training & education


From bespoke training programmes to 24/7 support teams and company super-users, how are software suppliers helping spas get the most out of their systems?
Dale Hipsh

Interview:
Dale Hipsh


The senior VP of hotels at Hard Rock International tells Katie Barnes why its music-centric spa menu is striking the right chord with consumers and the media
Bone loading

Fitness:
Bone loading


Spas can help guests avoid and reverse osteoporosis says Liz Terry
DNA testing

Everyone’s talking about:
DNA testing


How are spas using DNA tests to offer the ultimate personalised services? Julie Cramer investigates
Camylle

Promotional feature:
Camylle


Marc Massing from Camylle explains the benefits of aromatherapy in a spa’s wet areas
Multi-story

Family spa:
Multi-story


With the rise in multi-generational tourism, family spas are growing in popularity. Jane Kitchen reports
The Spa at South Lodge, UK

New Opening:
The Spa at South Lodge, UK


Katie Barnes visits the new purpose-built, £14m spa by the owners of Pennyhill Park
InterContinental Shanghai Wonderland

New Opening:
InterContinental Shanghai Wonderland


Spa tranquillity at InterContinental Shanghai Wonderland – the world’s first underground hotel, underground hotel
Blackberry Mountain

New Opening:
Blackberry Mountain


Sister property to iconic Blackberry Farm revealed
Gharieni

Promotional feature:
Gharieni


Gharieni has long been known as an industry innovator. Now, Forbes Travel Guide has named the company as its official Spa & Wellness Equipment Manufacturer. Sammy Gharieni tells us more
Dr Tom Stubbs

People profile:
Dr Tom Stubbs


Dr Tom Stubbs talks epigenetics tests and spas
Spa product news

Elemis' Ultra Smart mask reduces water loss and seals in moisture

Elemis' Ultra Smart mask reduces water loss and seals in moisture

FROM SPA-KIT.NET

Luxury product house Elemis has launched a new face mask that is designed to protect the skin's moisture barrier.
 
Voya appoints Maggie Wright following significant growth in the US

Voya appoints Maggie Wright following significant growth in the US

FROM SPA-KIT.NET

Voya, an Irish thalassotherapy skincare brand, has announced the appointment of Maggie Wright to the role of Western USA business development manager.
 
Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

FROM SPA-KIT.NET

Aromatherapy Associates is set to launch its first Forest Therapy treatment at the Galgorm Spa & Golf Resort in Ballymena, Northern Ireland, after entering into an exclusive product partnership with the resort spa.
Beauty product news

Payot's L'Authentique is 'perfect alchemy between minerals and plants'

Payot's L'Authentique is 'perfect alchemy between minerals and plants'

FROM BEAUTY-KIT.NET

French skincare brand Payot, has launched L'Authentique, a cellular booster which combines precious actives and natural ingredients to protect the skin from environmental stressors.
 
The Lanesborough to become first UK spa to offer Tata Harper following new partnership

The Lanesborough to become first UK spa to offer Tata Harper following new partnership

FROM BEAUTY-KIT.NET

The Lanesborough Club & Spa in Belgravia, London is to become the first spa in the UK to offer Tata Harper products and treatments.
 
Murad claims to tackle acne scarring in eight weeks with its new InvisiScar Resurfacing Treatment

Murad claims to tackle acne scarring in eight weeks with its new InvisiScar Resurfacing Treatment

FROM BEAUTY-KIT.NET

Murad Skincare, a product house specialising in clinical skincare, has launched a new resurfacing product that claims to dramatically improve the appearance of acne scarring.
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Click here to visit the Global Wellness Summit website>>

Video gallery

Phytomer
From the sea to the skin. As a pioneer of marine skincare, Phytomer represents a story of three impassioned generations and a dedication to cultivating the purest sea ingredients from the picturesque French seaside town of Saint-Malo, in Brittany.
Visit website>>

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Company profile
The Madison Collection

The Madison Collection was launched in 1999 by industry expert Charmaine Lang to provide quality, reliable and innovative products.

The Madison Collection creates superior towels and robes, as well as bath and spa accessories that provide comfort, absorbency and durability for operator and client.
View full profile>>
 
Featured Suppliers
The importance of software security in spas

Taking the right measures to ensure your spa is protected from potential attackers cannot be understated in today’s world.
  The importance of software security in spas
The benefits of Rasul to the spa offering

Over the past few years, Spa Vision has built up both its expertise and offering of non-therapist spa treatments, particularly Rasul.
  The benefits of Rasul to the spa offering

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03 Sep 2019

Spa Business Bootcamp Course

Laico Hotels & Resorts Regency, Nairobi, Kenya



Click here to visit the Gharieni GmbH website>>

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs . News . Products . Magazine
Interview
John & Karina Stewart

Guests routinely speak of transformation following their Kamalaya experience. Neena Dhillon asks the inspirational couple behind the wellness concept just how they do it and how they’re evolving it

By Neena Dhillon | Published in Spa Business 2019 issue 2

Embarking on its 14th year of operations, Kamalaya has just added two more spa accolades to its clutch of 40 industry and consumer awards, an achievement that founders John and Karina Stewart put down to the vision, love and commitment of their team. And what a team it is. There are 350 staff serving guests of the 76-key holistic wellness sanctuary, which cascades down a hillside to a secluded bay in Koh Samui, Thailand. Average year-round occupancy stands at 70 per cent, and 50 per cent of guests travel solo. They come in big numbers from the UK and Europe, while visitors from Australia and New Zealand have increased by 20 per cent since 2015.

A number of guests are stressed out, depleted in terms of energy, others are seeking to change things, break bad habits, or simply reset lifestyles. And that’s why they choose Kamalaya. Because its synergistic approach to wellness aims to make a real difference to people’s lives by reconnecting them with their own potential. “Today, many of our guests express a life-changing experience,” confirms John. “Our comment cards show consistent rating levels of above 90 per cent in terms of service. We have a 40 per cent repeat visitor rate and over 20 per cent have visited more than four times, often returning with family and friends.”

Addressing stress
At the crux of the concept is the intertwining of the couple’s knowledge of ancient wisdoms, expressed in a contemporary form. For Mexico-born Karina, this is a 37-year specialism in Asian healing traditions, including a masters degree in Acupuncture and Traditional Chinese Medicine (TCM) gained from Yo San University in California. John in turn – who left his native Vancouver aged 16 because of his interest in Asian philosophy – has 25 years’ experience of serving communities in the Himalayas, 16 of these under the tutelage of a yogi master.

The couple have a shared dream to help people through physical, emotional, mental, psychological and spiritual wellbeing. And it was during his own recovery from a life-threatening illness that John chanced upon the land on which the Thai sanctuary thrives today, finding himself drawn to the site because there’s a cave at its heart, used by Buddhist monks for meditation and retreat for over 300 years.

Kamalaya took four years from its launch in 2005 (see SB06/3 p82) to break even. Since those early years, the number of wellness programmes has increased from four to 14, with length of stay from a minimum three nights to two weeks. The start price for a three-night programme is just under THB60,000 (US$1,879, €1,676, £1,445). Detox remains popular because Kamalaya is well versed in supporting people through the process, drawing on its pool of TCM and naturopathic expertise. But it’s been superseded by programmes addressing stress and burnout.

“Whether it’s executives, creative professionals with no life-work boundaries, or mothers juggling children and career, we’re finding so many people are struggling with the 24-hour plugged-in lifestyle,” notes Karina. “Most people are already engaged in a search for wellness when they arrive but we find they’re coming at a younger age compared to when we first opened, on average about five years, today in their early 40s.”

A focus on inner lives
Always ahead of the curve, Kamalaya introduced the first of its programmes catering to emotional disposition and balance five years ago. The five-night tailored retreat includes bioimpedance analysis, wellness consultation, personal mentoring and five additional treatments from Kamalaya’s menu of 70-plus therapies (see above). “Life is a series of changes, be that a move, relationship break-up, loss or unknown we’re facing,” Karina says. “We realised we could inspire and motivate people through these changes, disrupting negative psychological patterns and habitual responses to challenging situations. Kamalaya is a safe environment with the practitioners in place to deliver this programme. Of course, you have to ensure your team has the depth of training to do this mentoring work – I’ve recently interviewed a team member with doctoral specialism in CBT and psychology, for instance.”

As a destination embedded in nature, with a village atmosphere, and infused with a genuine, caring, non-scripted service philosophy, Kamalaya has the attributes to help people alleviate other causes of mental distress such as loneliness. On one level, the community table at dinnertime has proved a hit among guests seeking company over a meal to share encounters of the day and insights into what they’re going through. It is the noisiest part of the restaurant – and lasting friendships have been formed at Kamalaya. On another level, the profound meditative practices that can be learnt here as well as the holistic scope of programmes means that guests leave feeling more fulfilled, often by resetting the relationship with themselves. Karina observes: “When you feel content and gratified, there’s no space left for loneliness.” John picks up: “The act of pausing and disconnecting, coupled with an intention to harness our own emotional intelligence and resilience, leads naturally to greater mental stability.”

Beyond Koh Samui
While there are no plans to launch new programmes at present, Karina is interested in how Kamalaya could support lifestyles that advance healthy ageing. She’s aware of how stress can age us prematurely on a biological level, having experienced this in her late 40s. “I took medical tests during this period and was devastated by what stress had done to my body,” she reveals.

Another idea she’s exploring is whether the health benefits of fitness and movement activities can be maximised by doing them at prescribed times of the day. She’s equally motivated by the subject of women’s health and fertility but is aware it’s a complex field, which requires lots of follow-up support, and debates whether a tropical island is the best environment to deliver on this. Similarly, she sees a need to address the concerns of an elderly clientele aged 65-plus, but thinks Koh Samui lacks the necessary back-up medical facilities.

Finally, it’s the million-dollar question: will there be other Kamalayas since the original is at full capacity? “If the right project came along, with the right synergy, we wouldn’t say no,” Karina concludes. “But we love what we’re doing and don’t feel we need multiple sites. Kamalaya can’t be forced – growth has to be natural.”

First-person experience
Kamalaya’s Embracing Change programme Neena Dhillon

Having recently gone through an emotionally turbulent period in my life, I was intrigued by Kamalaya’s Embracing Change programme. Since it is designed as a minimum five-night programme, it’s worth noting I gained only a brief insight over a long weekend. Any stay begins with bioimpedance analysis and a wellness consultation with a naturopath. Sitting with Leila for 45 minutes, I’m struck by how she’s balancing my reasons for visiting – yes, as a journalist, but also as a person with a lung condition and life changes to grapple with – into the way I spend my time. Warm and reassuring, she suggests two treatments to complement my 90-minute personal mentoring session. Within an hour, I’m having an abdominal chi nei tsang massage, one of the several treatments included in the five-night package, during which the therapist works on my stomach to balance the nervous system and release emotional tension. It’s an effective 60 minutes – in Taoist thinking, as with other ancient healing modalities, the gut is considered the second brain. After a satisfying dinner, selected from the detox menu, I’m whacked and sleep early.

"I feel fearful of letting go at one point but Sujay is beside me with kind words of encouragement"

Next morning I’m up with the birds to drop into one of the day’s six free holistic activities. Pranayama gives an introduction into how we can harness our breath as a grounding tool and we’re shown how to work the practice into our daily routines. Then I’m off to my mentoring session with Sujay Seshadri, a life skills trainer and monastic lifestyle devotee. I’m soon comfortable enough to talk about two personal upheavals that have thrown me a curve ball and, in return, Sujay shares key moments from his formative years when turned unpleasant emotions into a positive. During our 90 minutes, I can see Sujay is laying the groundwork for a visualisation in which he asks me to picture certain encounters, aided by meditative breathing, and vent pent-up emotions I’ve been needing to release. I cry hot, angry tears, but I’m not embarrassed. I feel fearful of letting go at one point but Sujay is beside me with kind words of encouragement. He seems to instinctively understand my feelings, while making a connection between my tendency to suppress how I feel and my physical condition. During the visualisation, my breathing becomes momentarily clogged, making the link all the more clearer in my mind. After a heartfelt hug, I leave feeling a bit wobbly, reflective and resolved to break some of my coping habits.

Truth be told, I feel introspective for the rest of my stay but the mix of the environment and care of the hosts helps me to process what I’ve learnt. Sujay explains that clients can spend the first session simply crying because they finally feel safe enough to do so. This seems unique to Kamalaya; the trust I am able to build almost immediately with my mentors. I can see why, over a longer period, another two sessions would lead to deep transformation. Still, Leila’s instinct that I end my stay with an ayurvedic kati vasti oil-based massage on the lower back feels right, and I’m not surprised to learn that, in TCM, this area of the body relates to imbalances caused by not feeling supported in life. It is another insightful step in my Kamalaya journey.

Forty per cent of guests revisit Kamalaya, a retreat which aims to make a real difference by reconnecting people with their own potential
It’s evident that guests are now coming at a younger age, in their early 40s
There are 350 staff who play a crucial role in helping guests feel ‘safe’ in their transformational journey
A meditation cave that’s been used by monks for 300 years sits at the heart of the retreat
Kamalaya has a menu of 70-plus therapies, including chi nei tsang
Embedded in nature and infused with genuine, caring staff, Kamalaya has all the attributes to alleviate other causes of mental stress such as loneliness
LATEST NEWS
Emma Darby named COO of Resense
Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO).
ISPA research: More men visiting spas than ever before
Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 per cent increase from the 29 per cent reported in 2005.
Global Wellness Summit relocates from Hong Kong to Singapore
Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore.
Healing Holidays opens Singapore office
UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore.
Expanded spa and new treatment menu for Azerai La Residence, Hue
Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and boasts new thermotherapy areas for men and women, in addition to a range of new treatments.
Lanserhof opens its doors at London's iconic Arts Club
German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London.
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser
Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a fundraising event for Donald Trump's re-election.
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa
Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine.
US spa industry hits US$18bn in revenues
Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years.
The Alchemist Spa targets the teenage market with new treatment menu
The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for teenagers.
GWD one of only 15 Instagram accounts followed by Harry & Meghan
UK’s Prince Harry and Meghan, the Duchess of Sussex, have announced the 15 Instagram accounts that they’re following this month, after they unfollowed everyone and requested people to recommend worthy causes for them to follow.
Red Door Spa rebrands to Mynd
After more than 100 years in the spa industry, US-based Red Door Salon & Spa has undergone a comprehensive rebrand and will now be known as Mynd Spa & Salon.
+ More news   
 
COMPANY PROFILE
The Madison Collection

The Madison Collection was launched in 1999 by industry expert Charmaine Lang to provide quality, [more...]
+ More profiles  
FEATURED SUPPLIER

Phytomer video showcases brand's commitment to the sea
French marine skincare brand PHYTOMER has launched a new video demonstrating the company's commitment to creating safe, high-quality products [more...]
CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

05-07 Sep 2019

Annual SWAA Conference

Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya
09-11 Sep 2019

SpaChina Summit

The Ritz-Carlton, Xi’an, China
+ More diary  
 


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