23 Aug 2019 Spa Business: uniting the world of wellness
 
 
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Urban Retreat
111 Skin
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Hair Specialist
Salary: Competitive
Location: Knightsbridge, London, UK
Company: Urban Retreat



Spa Therapist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London



Beauty Therapist
Salary: Competitive
Location: Knightsbridge, London, UK
Company: Urban Retreat



Senior Spa Therapist
Salary: Competitive Salary & Benefits
Location: Spa at The Bulgari Hotel & Residences, London, United Kingdom
Company: The Bulgari Hotel London


Spa Therapist
Salary: Up to £18,305 per annum
Location: Belfast, Northern Ireland, UK
Company: GLL
Therapists
Salary: Up to £24,000 + commission
Location: Ascot, UK
Company: Coworth Park
Facialist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Spa Therapist
Salary: Up to £12.24 per hour (including annual leave)
Location: Chelsea, London, UK
Company: GLL
Treatment Trainer
Salary: Competitive
Location: London, UK
Company: 111 Skin
Massage Therapist
Salary: Competitive
Location: London Borough of Hillingdon, UK
Company: No1 Lounges Ltd
Spa Therapist
Salary: £24,000 - £25,500 pa
Location: London, UK
Company: No1 Lounges Ltd




in this issue

• Iconic Red Door Spa rebrands as Mynd Spa & Salon
• InterContinental opens onsen resort






News headlines
The Spa at Windsor Court to undergo major renovation  
The Spa at Windsor Court to undergo major renovation

By Lauren Heath-Jones

The Spa at Windsor Court Hotel in New Orleans, US, is set to undergo a major renovation that will see the addition of new relaxation spaces and treatment rooms. The renovation, which is scheduled to complete in early Autumn, will be spearheaded by Houston-based design firm Montgomery Roth Architecture & .... more>>
Four Seasons to open resort in Los Cabos with Oasis Spa  
Four Seasons to open resort in Los Cabos with Oasis Spa

By Jane Kitchen

Four Seasons will open a resort in Los Cabos, Mexico this November, featuring a 15,855sq ft Oasis Spa. Designed by Guerin Glass Architects, the Four Seasons Resort Los Cabos at Costa Palmas includes 141 bedrooms, including 23 suites, all designed to integrate indoor-outdoor living. Native landscaping and .... more>>

Emma Darby named COO of Resense  
By Jane Kitchen

Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO). Darby benefits from over 20 years of experience within the .... more>>
ISPA research: More men visiting spas than ever before  
By Lauren Heath-Jones

Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 .... more>>
Global Wellness Summit relocates from Hong Kong to Singapore  
By Liz Terry

Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore. Dates will remain unchanged at 15-17 October and .... more>>
Healing Holidays opens Singapore office  
By Jane Kitchen

UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore. The new branch offers wellness solutions to health-conscious consumers from across .... more>>
Expanded spa and new treatment menu for Azerai La Residence, Hue  
By Jane Kitchen

Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and .... more>>
Lanserhof opens its doors at London's iconic Arts Club  
By Tom Walker

German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London. The six-storey luxury health and wellness club – situated on Dover Market Street in .... more>>
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser  
By Liz Terry

Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a .... more>>
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa  
By Lauren Heath-Jones

Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine. Following its recent .... more>>
US spa industry hits US$18bn in revenues  
By Katie Barnes

Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years. This is according to .... more>>
The Alchemist Spa targets the teenage market with new treatment menu  
By Lauren Heath-Jones

The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for .... more>>
 

Click here to visit the Booker website>>
 
GWD one of only 15 Instagram accounts followed by Harry & Meghan  
By Jane Kitchen

UK’s Prince Harry and Meghan, the Duchess of Sussex, have announced the 15 Instagram accounts that they’re following, after they unfollowed everyone and requested people to recommend worthy .... more>>
Red Door Spa rebrands to Mynd  
By Jane Kitchen

After more than 100 years in the spa industry, US-based Red Door Salon & Spa has undergone a comprehensive rebrand and will now be known as Mynd Spa & Salon. Mynd Spa & Salon will have a .... more>>
Aman to develop three resorts in Saudi Arabia  
By Jane Kitchen

In partnership with the Royal Commission for Al Ula (RCU), luxury hotel operator Aman will develop three resorts in Saudi Arabia, which are set to open in 2023. Located in Northwest Saudi .... more>>

Features
On the menu

Spa Programmes:
On the menu


Olivia Newton-John skincare, Sounds of Africa and jet lag butlers feature in our programming series
spa-kit.net

Product Innovation:
spa-kit.net


Product and equipment launches
Finishing touch

Research:
Finishing touch


The benefits of face massage rollers have been given scientific backing from researchers in Japan
The Tides

Promotional feature:
The Tides


Annemarie Wortman highlights a new, effective detox treatment and product line by The Tides Wellness
Iyashi Dome

Promotional feature:
Iyashi Dome


Iyashi Dome: the original Japanese far infrared sauna experience
SpaSoft

Promotional feature:
SpaSoft


SpaSoft supplies solutions for a stress-free spa and elevates the guest experience
Civana

New Opening:
Civana


Civana opens spa with a focus on democratic wellness
ISPA

Promotional feature:
ISPA


After almost three decades serving members and contributing to the growth of the industry, we talk to ISPA’s Crystal Ducker about the work of the association and the future of spa
Camylle

Promotional feature:
Camylle


Marc Massing from Camylle explains the benefits of aromatherapy in a spa’s wet areas
Vana

First-person:
Vana


Susie Ellis explains what made her stay at Indian health and wellness retreat Vana so “astonishing”
Neil Jacobs

People profile:
Neil Jacobs


Neil Jacobs reveals what the IHG buyout means for Six Senses
Bone loading

Fitness:
Bone loading


Spas can help guests avoid and reverse osteoporosis says Liz Terry
John & Karina Stewart

Interview:
John & Karina Stewart


The inspirational couple behind Kamalaya in Thailand talk to Neena Dhillon about emotional therapies, why stress-busting is the new detox and how they’re evolving the concept
Spa product news

Ishga phases out plastic packaging for eco-friendly alternative

Ishga phases out plastic packaging for eco-friendly alternative

FROM SPA-KIT.NET

Ishga, a luxury skincare brand specialising in organic seaweed products, has announced plans to completely phase out its plastic packaging, replacing it with sustainable alternatives.
 
Vital Tech's Nuage makes infratherapy accessible

Vital Tech's Nuage makes infratherapy accessible

FROM SPA-KIT.NET

Vital Tech, a developer of infratherapy spa equipment, has developed an infrared lounger boasting a host of physical and mental health benefits.
 
Knesko masks tap into gemstone energy

Knesko masks tap into gemstone energy

FROM SPA-KIT.NET

Skincare brand Knesko has launched two hydrogel collagen masks to combat environmental damage to the skin using semi-precious gemstones as active ingredients.
Beauty product news

Elemis' Ultra Smart mask reduces water loss and seals in moisture

Elemis' Ultra Smart mask reduces water loss and seals in moisture

FROM BEAUTY-KIT.NET

Luxury product house Elemis has launched a new face mask that is designed to protect the skin's moisture barrier.
 
Voya appoints Maggie Wright following significant growth in the US

Voya appoints Maggie Wright following significant growth in the US

FROM BEAUTY-KIT.NET

Voya, an Irish thalassotherapy skincare brand, has announced the appointment of Maggie Wright to the role of Western USA business development manager.
 
Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

Galgorm to launch exclusive Aromatherapy Associates Forest Therapy treatment following new partnership

FROM BEAUTY-KIT.NET

Aromatherapy Associates is set to launch its first Forest Therapy treatment at the Galgorm Spa & Golf Resort in Ballymena, Northern Ireland, after entering into an exclusive product partnership with the resort spa.
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Phytomer
From the sea to the skin. As a pioneer of marine skincare, Phytomer represents a story of three impassioned generations and a dedication to cultivating the purest sea ingredients from the picturesque French seaside town of Saint-Malo, in Brittany.
Visit website>>

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Company profile
Book4Time Inc.

Book- 4Time is the preferred wellness technology solution for the world’s largest and most prestigious spa, beauty and wellness brands.

Founded in 2004 by Roger Sholanki, Book4Time is a global provider of a cloud-based management solution for spa and wellness businesses in more than 70 countries.
View full profile>>
 
Featured Suppliers
Get ready to EVOLVE at #ISPA2019

The 2019 ISPA Conference & Expo is headed back to Las Vegas between 11 and 13 September 2019.
  Get ready to EVOLVE at #ISPA2019
Simone Sighinolfi joins Comfort Zone

2018 was a great year for Comfort Zone with the company reporting substantial growth in its international presence.
  Simone Sighinolfi joins Comfort Zone

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03 Sep 2019

Spa Business Bootcamp Course

Laico Hotels & Resorts Regency, Nairobi, Kenya



Click here to visit the Cadavais Investimentos Turisticos website>>

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd
Jobs . News . Products . Magazine
Interview
John & Karina Stewart

Guests routinely speak of transformation following their Kamalaya experience. Neena Dhillon asks the inspirational couple behind the wellness concept just how they do it and how they’re evolving it

By Neena Dhillon | Published in Spa Business 2019 issue 2

Embarking on its 14th year of operations, Kamalaya has just added two more spa accolades to its clutch of 40 industry and consumer awards, an achievement that founders John and Karina Stewart put down to the vision, love and commitment of their team. And what a team it is. There are 350 staff serving guests of the 76-key holistic wellness sanctuary, which cascades down a hillside to a secluded bay in Koh Samui, Thailand. Average year-round occupancy stands at 70 per cent, and 50 per cent of guests travel solo. They come in big numbers from the UK and Europe, while visitors from Australia and New Zealand have increased by 20 per cent since 2015.

A number of guests are stressed out, depleted in terms of energy, others are seeking to change things, break bad habits, or simply reset lifestyles. And that’s why they choose Kamalaya. Because its synergistic approach to wellness aims to make a real difference to people’s lives by reconnecting them with their own potential. “Today, many of our guests express a life-changing experience,” confirms John. “Our comment cards show consistent rating levels of above 90 per cent in terms of service. We have a 40 per cent repeat visitor rate and over 20 per cent have visited more than four times, often returning with family and friends.”

Addressing stress
At the crux of the concept is the intertwining of the couple’s knowledge of ancient wisdoms, expressed in a contemporary form. For Mexico-born Karina, this is a 37-year specialism in Asian healing traditions, including a masters degree in Acupuncture and Traditional Chinese Medicine (TCM) gained from Yo San University in California. John in turn – who left his native Vancouver aged 16 because of his interest in Asian philosophy – has 25 years’ experience of serving communities in the Himalayas, 16 of these under the tutelage of a yogi master.

The couple have a shared dream to help people through physical, emotional, mental, psychological and spiritual wellbeing. And it was during his own recovery from a life-threatening illness that John chanced upon the land on which the Thai sanctuary thrives today, finding himself drawn to the site because there’s a cave at its heart, used by Buddhist monks for meditation and retreat for over 300 years.

Kamalaya took four years from its launch in 2005 (see SB06/3 p82) to break even. Since those early years, the number of wellness programmes has increased from four to 14, with length of stay from a minimum three nights to two weeks. The start price for a three-night programme is just under THB60,000 (US$1,879, €1,676, £1,445). Detox remains popular because Kamalaya is well versed in supporting people through the process, drawing on its pool of TCM and naturopathic expertise. But it’s been superseded by programmes addressing stress and burnout.

“Whether it’s executives, creative professionals with no life-work boundaries, or mothers juggling children and career, we’re finding so many people are struggling with the 24-hour plugged-in lifestyle,” notes Karina. “Most people are already engaged in a search for wellness when they arrive but we find they’re coming at a younger age compared to when we first opened, on average about five years, today in their early 40s.”

A focus on inner lives
Always ahead of the curve, Kamalaya introduced the first of its programmes catering to emotional disposition and balance five years ago. The five-night tailored retreat includes bioimpedance analysis, wellness consultation, personal mentoring and five additional treatments from Kamalaya’s menu of 70-plus therapies (see above). “Life is a series of changes, be that a move, relationship break-up, loss or unknown we’re facing,” Karina says. “We realised we could inspire and motivate people through these changes, disrupting negative psychological patterns and habitual responses to challenging situations. Kamalaya is a safe environment with the practitioners in place to deliver this programme. Of course, you have to ensure your team has the depth of training to do this mentoring work – I’ve recently interviewed a team member with doctoral specialism in CBT and psychology, for instance.”

As a destination embedded in nature, with a village atmosphere, and infused with a genuine, caring, non-scripted service philosophy, Kamalaya has the attributes to help people alleviate other causes of mental distress such as loneliness. On one level, the community table at dinnertime has proved a hit among guests seeking company over a meal to share encounters of the day and insights into what they’re going through. It is the noisiest part of the restaurant – and lasting friendships have been formed at Kamalaya. On another level, the profound meditative practices that can be learnt here as well as the holistic scope of programmes means that guests leave feeling more fulfilled, often by resetting the relationship with themselves. Karina observes: “When you feel content and gratified, there’s no space left for loneliness.” John picks up: “The act of pausing and disconnecting, coupled with an intention to harness our own emotional intelligence and resilience, leads naturally to greater mental stability.”

Beyond Koh Samui
While there are no plans to launch new programmes at present, Karina is interested in how Kamalaya could support lifestyles that advance healthy ageing. She’s aware of how stress can age us prematurely on a biological level, having experienced this in her late 40s. “I took medical tests during this period and was devastated by what stress had done to my body,” she reveals.

Another idea she’s exploring is whether the health benefits of fitness and movement activities can be maximised by doing them at prescribed times of the day. She’s equally motivated by the subject of women’s health and fertility but is aware it’s a complex field, which requires lots of follow-up support, and debates whether a tropical island is the best environment to deliver on this. Similarly, she sees a need to address the concerns of an elderly clientele aged 65-plus, but thinks Koh Samui lacks the necessary back-up medical facilities.

Finally, it’s the million-dollar question: will there be other Kamalayas since the original is at full capacity? “If the right project came along, with the right synergy, we wouldn’t say no,” Karina concludes. “But we love what we’re doing and don’t feel we need multiple sites. Kamalaya can’t be forced – growth has to be natural.”

First-person experience
Kamalaya’s Embracing Change programme Neena Dhillon

Having recently gone through an emotionally turbulent period in my life, I was intrigued by Kamalaya’s Embracing Change programme. Since it is designed as a minimum five-night programme, it’s worth noting I gained only a brief insight over a long weekend. Any stay begins with bioimpedance analysis and a wellness consultation with a naturopath. Sitting with Leila for 45 minutes, I’m struck by how she’s balancing my reasons for visiting – yes, as a journalist, but also as a person with a lung condition and life changes to grapple with – into the way I spend my time. Warm and reassuring, she suggests two treatments to complement my 90-minute personal mentoring session. Within an hour, I’m having an abdominal chi nei tsang massage, one of the several treatments included in the five-night package, during which the therapist works on my stomach to balance the nervous system and release emotional tension. It’s an effective 60 minutes – in Taoist thinking, as with other ancient healing modalities, the gut is considered the second brain. After a satisfying dinner, selected from the detox menu, I’m whacked and sleep early.

"I feel fearful of letting go at one point but Sujay is beside me with kind words of encouragement"

Next morning I’m up with the birds to drop into one of the day’s six free holistic activities. Pranayama gives an introduction into how we can harness our breath as a grounding tool and we’re shown how to work the practice into our daily routines. Then I’m off to my mentoring session with Sujay Seshadri, a life skills trainer and monastic lifestyle devotee. I’m soon comfortable enough to talk about two personal upheavals that have thrown me a curve ball and, in return, Sujay shares key moments from his formative years when turned unpleasant emotions into a positive. During our 90 minutes, I can see Sujay is laying the groundwork for a visualisation in which he asks me to picture certain encounters, aided by meditative breathing, and vent pent-up emotions I’ve been needing to release. I cry hot, angry tears, but I’m not embarrassed. I feel fearful of letting go at one point but Sujay is beside me with kind words of encouragement. He seems to instinctively understand my feelings, while making a connection between my tendency to suppress how I feel and my physical condition. During the visualisation, my breathing becomes momentarily clogged, making the link all the more clearer in my mind. After a heartfelt hug, I leave feeling a bit wobbly, reflective and resolved to break some of my coping habits.

Truth be told, I feel introspective for the rest of my stay but the mix of the environment and care of the hosts helps me to process what I’ve learnt. Sujay explains that clients can spend the first session simply crying because they finally feel safe enough to do so. This seems unique to Kamalaya; the trust I am able to build almost immediately with my mentors. I can see why, over a longer period, another two sessions would lead to deep transformation. Still, Leila’s instinct that I end my stay with an ayurvedic kati vasti oil-based massage on the lower back feels right, and I’m not surprised to learn that, in TCM, this area of the body relates to imbalances caused by not feeling supported in life. It is another insightful step in my Kamalaya journey.

Forty per cent of guests revisit Kamalaya, a retreat which aims to make a real difference by reconnecting people with their own potential
It’s evident that guests are now coming at a younger age, in their early 40s
There are 350 staff who play a crucial role in helping guests feel ‘safe’ in their transformational journey
A meditation cave that’s been used by monks for 300 years sits at the heart of the retreat
Kamalaya has a menu of 70-plus therapies, including chi nei tsang
Embedded in nature and infused with genuine, caring staff, Kamalaya has all the attributes to alleviate other causes of mental stress such as loneliness
LATEST NEWS
The Spa at Windsor Court to undergo major renovation
The Spa at Windsor Court Hotel in New Orleans, US, is set to undergo a major renovation that will see the addition of new relaxation spaces and treatment rooms.
Four Seasons to open resort in Los Cabos with Oasis Spa
Four Seasons will open a resort in Los Cabos, Mexico this November, featuring a 15,855sq ft Oasis Spa.
Emma Darby named COO of Resense
Leading wellness consultancy Resense has announced the promotion of Emma Darby to the position of chief operating officer (COO).
ISPA research: More men visiting spas than ever before
Research by the International Spa Association (ISPA), has revealed that more men are going to spas than ever before, with stats indicating that 49 per cent of spa customers are now men, a 20 per cent increase from the 29 per cent reported in 2005.
Global Wellness Summit relocates from Hong Kong to Singapore
Susie Ellis, chair of the Global Wellness Institute, has announced the 2019 Global Wellness Summit will move from Hong Kong to Singapore.
Healing Holidays opens Singapore office
UK-based wellness travel specialist Healing Holidays has opened its first overseas office in Singapore.
Expanded spa and new treatment menu for Azerai La Residence, Hue
Azerai La Residence in Hue, Vietnam – the second hotel from renowned hotelier Adrian Zecha – has unveiled a newly refurbished luxury spa which is more than 50 percent larger than before, and boasts new thermotherapy areas for men and women, in addition to a range of new treatments.
Lanserhof opens its doors at London's iconic Arts Club
German wellness operator Lanserhof has opened its first UK location at the historic Arts Club in London.
Equinox and SoulCycle face backlash after it's revealed owner will host Trump fundraiser
Equinox and SoulCycle are facing a significant backlash from members after the Washington Post broke the news that the ultimate owner of the business, Stephen Ross, will host a fundraising event for Donald Trump's re-election.
Dr Ursula Levine to head up medical clinic at Grayshott Medical Spa
Grayshott Medical Spa, formerly the Grayshott Health Spa, in Surrey, UK, is set to launch a new medical clinic led by Grayshott's medical director, Dr Ursula Levine.
US spa industry hits US$18bn in revenues
Spas across the US generated US$18.3bn (€16.3bn, £15bn) in revenues in 2018 and have seen a steady growth across key financial indicators in the last nine years.
The Alchemist Spa targets the teenage market with new treatment menu
The Alchemist Spa at Woolacombe Bay Hotel in Devon, UK, has teamed up with product house Natural Spa Factory to launch its new summer treatment menu, which will include treatments for teenagers.
+ More news   
 
COMPANY PROFILE
Book4Time Inc.

Book- 4Time is the preferred wellness technology solution for the world’s largest and most presti [more...]
+ More profiles  
FEATURED SUPPLIER

Spa Vision: Bringing the snow to spas all year round
By introducing innovative elements to its portfolio, Spa Vision has been able to create unique and distinctive solutions tailored to each spa’s needs. [more...]
CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

05-07 Sep 2019

Annual SWAA Conference

Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya
09-11 Sep 2019

SpaChina Summit

The Ritz-Carlton, Xi’an, China
+ More diary  
 


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