Jobs   News   Features   Video    Products   Magazine   Handbook   Email sign up   Advertise  
New Opening
Crystal palace

A gem-themed spa brings some sparkle to the new Four Seasons Philadelphia which is housed in one of the tallest buildings in the US. Senior spa director, Verena Lasvigne-Fox, tells Lisa Starr what makes it such a significant opening

By Lisa Starr | Published in Spa Business 2019 issue 4


There’s a dazzling new light in the sky over Philadelphia, and this one will be shining brightly for years to come, both literally and figuratively. It’s the home of the sophisticated Four Seasons Hotel Philadelphia at Comcast Center – a 1,121 ft, 60-storey skyscraper in the heart of the city that’s been designed by the world-famous Norman Foster and is one of the tallest buildings in the US.

The 219-bed hotel, complete with two restaurants from award-winning chefs, is a flagship, world-class facility for the group. It takes up the upper 12 floors of the building and at the top is a crystal-themed spa with more than 700 pounds of gems embedded into the walls, seven treatment rooms, an infinity pool offering amazing views and a fitness centre created in consultation with celebrity trainer Harley Pasternak.

Longtime Four Seasons spa leader Verena Lasvigne-Fox is steering the ship, having arrived at her lofty post two years ago while the hotel and spa were still under construction. With 12 years’ spa management experience under her belt, the German native moved to Philadelphia with her husband and two children after stints overseeing Four Seasons spas in the Seychelles, Marrakech, and the renowned George V in Paris. Here, she shares her high expectations for ‘the spa in the sky’.

How would you describe the spa and how involved in the design were you?
It features an ambience of elegance, with sleek and modern décor, highlighted in warm tones of birch wood, metallic finishes and the spectacular artistry of fresh flowers by the world-renowned florist, Jeff Leatham. Our spa consultant Sylvia Sepielli completed this before I arrived, but the spa concept and menu development were left all for me... a wonderful playground, a chance to create something unique, exciting and healing. For me, it was very important to give the spa an identity and a soul, and I developed a concept around crystals. Many ancient healing traditions utilise crystals, yet they also underpin the technology of today – this building is the headquarters for telecommunications company the Comcast Corporation. It’s clearly a yin and yang, the idea of high-tech versus high-touch.

How does the crystal theme manifest itself?
Crystals are present in our spa through different touch points like our signature therapies and crystal-enhanced water. All seven treatment rooms are named after a specific crystal, which is used in the décor – we have over 700 pounds of gems embedded in the walls – each has a singing bowl and also aligns with a chakra point with appropriate artwork and colours. The third eye and crown chakra rooms are used for aesthetics, and the heart chakra room is used for couple’s treatments.

But there’s much more to the spa experience than that and all of these details could go unnoticed and unremarked upon. They simply help to create a space in which optimal wellness and healing can resonate around and within the guest.

What are the most exciting treatments you offer?
I love the Warm Crystal Massage, which costs US$195 (€175, £151) for 60 minutes, as it allows you to indulge in a full body massage while experiencing the healing properties of warm crystals and their respective oils: anti-stress, regeneration or harmony. In performing this holistic treatment, the therapist will adapt the pressure to best soothe your tired muscles, creating a very pampering experience, and concluding with gifting the guest with a crystal to take home.

I’ve also become addicted to the 75-minute Crystal Anti-Pollution Facial, which starts at US$395 (€355, £307).

Dr Burgener Switzerland has created an anti-pollution collection exclusively for us which has cosmetic credibility and is ideal in an urban environment like Philadelphia. This treatment incorporates the scrub, which I love – it’s unique, and a day cream.

We’ve had incredible feedback from our guests on these products and treatments.

What aspects of the spa are you most proud of?
First, I must mention my dream team of 29 therapists who are so passionate and committed to providing personalised experiences to our guests. I’m extremely proud of every single one of them.

Also, the unique elegance of the spa facility with its infinity edge pool on level 57. With a 30ft high ceiling, guests can admire expansive, panoramic Philadelphia views along with an invigorating swim or tranquil dip, and they can soak in the sunlight or gaze at bright city lights.

Additionally, the supportive brand partners that we’ve selected: Dr Burgener Switzerland, Dr Barbara Sturm for darker skin tones, Vitaman for male customers, May Lindstrom Skin’s organic line and Côte nailcare. I also want to highlight, our crystal healer Rashia Bell from The Cristalline, a specialist crystal interior design and lifestyle company, whose knowledge and expertise has added a whole different level to our experience.

How’s the spa performing so far?
We’ve only been open for two months, but our target audience of hotel guests as well as the local community have already created such an incredible demand for the spa, that we’ve begun hiring additional therapists. Plus we’re already booking 15 per cent of our appointments through online sources, without even advertising.

We’ve been very successful with our treatment enhancements, such as our 30-minute microdermabrasion, gold firming mask or LED light therapy sessions, adding an average of US$31 (€28, £24) to more than half of our therapies. Our team really believes in them and their ability to deliver a better result for the guest.

Retail sales currently make up 18 per cent of revenue but I expect that to grow to 30-40 per cent. My vision for our lifestyle boutique was for guests to browse through an exclusive collection of curated items – from crystals and jewellery to designer swimwear – for themselves and others. Our spa products are the most popular, representing 70 per cent of retail sales.

How important are spas and wellness to Four Seasons?
Wellness isn’t just about appearance or feeling good, it’s about restoring and maintaining balance, physically and mentally.

Four Seasons’ appointment of Harley Pasternak as global fitness advisor is an indicator of how committed our company is when it comes to wellness. From the beginning, Four Seasons as a company has supported Global Wellness Day, as we strongly believe that raising awareness for living a well life is important. 

A luxury hotel without a spa is a rarity, and today Four Seasons is one of the largest luxury spa operators in the world. Our spa allows guests to immerse themselves in a haven of wellness and serenity, inspired by the healing power of crystals, and experience pure bliss in the clouds.

Four Seasons occupies the top 12 floors of the 60-storey Comcast Center, designed by Norman Foster
This ‘spa in the sky’ offers a haven of wellness which has been inspired by the healing power of crystals
More than 700 pounds of gems have been used to decorate the spa
This is a flagship property for Four Seasons
Signature therapies include an anti-pollution facial and warm crystal massage
FEATURED SUPPLIERS

Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing. [more...]

Spa Vision and Spa Guru Consulting team up to bring combined expertise to Asia PacificRegion
Leading spa and wellness consultancies Spa Vision and Spa Guru Consulting are set to collaborate to bring exceptional expertise and insight to projects across the Asia Pacific Region. [more...]
COMPANY PROFILES
Concept, a Shiji Group Brand

Concept software is extremely flexible. Whether a spa has three treatment rooms or more than 100, Co [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

RKF Luxury Linen, your partner to create your custom-made linen.
With innovation and attention to detail at the heart of our DNA, RKF Luxury Linen designs, produces and manufactures Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

10-12 May 2020

15th Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
17-20 May 2020

GSN Buyers Conference - Green Spa Network

Lake Tahoe, California, United States
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020
Jobs   News   Products   Magazine
New Opening
Crystal palace

A gem-themed spa brings some sparkle to the new Four Seasons Philadelphia which is housed in one of the tallest buildings in the US. Senior spa director, Verena Lasvigne-Fox, tells Lisa Starr what makes it such a significant opening

By Lisa Starr | Published in Spa Business 2019 issue 4


There’s a dazzling new light in the sky over Philadelphia, and this one will be shining brightly for years to come, both literally and figuratively. It’s the home of the sophisticated Four Seasons Hotel Philadelphia at Comcast Center – a 1,121 ft, 60-storey skyscraper in the heart of the city that’s been designed by the world-famous Norman Foster and is one of the tallest buildings in the US.

The 219-bed hotel, complete with two restaurants from award-winning chefs, is a flagship, world-class facility for the group. It takes up the upper 12 floors of the building and at the top is a crystal-themed spa with more than 700 pounds of gems embedded into the walls, seven treatment rooms, an infinity pool offering amazing views and a fitness centre created in consultation with celebrity trainer Harley Pasternak.

Longtime Four Seasons spa leader Verena Lasvigne-Fox is steering the ship, having arrived at her lofty post two years ago while the hotel and spa were still under construction. With 12 years’ spa management experience under her belt, the German native moved to Philadelphia with her husband and two children after stints overseeing Four Seasons spas in the Seychelles, Marrakech, and the renowned George V in Paris. Here, she shares her high expectations for ‘the spa in the sky’.

How would you describe the spa and how involved in the design were you?
It features an ambience of elegance, with sleek and modern décor, highlighted in warm tones of birch wood, metallic finishes and the spectacular artistry of fresh flowers by the world-renowned florist, Jeff Leatham. Our spa consultant Sylvia Sepielli completed this before I arrived, but the spa concept and menu development were left all for me... a wonderful playground, a chance to create something unique, exciting and healing. For me, it was very important to give the spa an identity and a soul, and I developed a concept around crystals. Many ancient healing traditions utilise crystals, yet they also underpin the technology of today – this building is the headquarters for telecommunications company the Comcast Corporation. It’s clearly a yin and yang, the idea of high-tech versus high-touch.

How does the crystal theme manifest itself?
Crystals are present in our spa through different touch points like our signature therapies and crystal-enhanced water. All seven treatment rooms are named after a specific crystal, which is used in the décor – we have over 700 pounds of gems embedded in the walls – each has a singing bowl and also aligns with a chakra point with appropriate artwork and colours. The third eye and crown chakra rooms are used for aesthetics, and the heart chakra room is used for couple’s treatments.

But there’s much more to the spa experience than that and all of these details could go unnoticed and unremarked upon. They simply help to create a space in which optimal wellness and healing can resonate around and within the guest.

What are the most exciting treatments you offer?
I love the Warm Crystal Massage, which costs US$195 (€175, £151) for 60 minutes, as it allows you to indulge in a full body massage while experiencing the healing properties of warm crystals and their respective oils: anti-stress, regeneration or harmony. In performing this holistic treatment, the therapist will adapt the pressure to best soothe your tired muscles, creating a very pampering experience, and concluding with gifting the guest with a crystal to take home.

I’ve also become addicted to the 75-minute Crystal Anti-Pollution Facial, which starts at US$395 (€355, £307).

Dr Burgener Switzerland has created an anti-pollution collection exclusively for us which has cosmetic credibility and is ideal in an urban environment like Philadelphia. This treatment incorporates the scrub, which I love – it’s unique, and a day cream.

We’ve had incredible feedback from our guests on these products and treatments.

What aspects of the spa are you most proud of?
First, I must mention my dream team of 29 therapists who are so passionate and committed to providing personalised experiences to our guests. I’m extremely proud of every single one of them.

Also, the unique elegance of the spa facility with its infinity edge pool on level 57. With a 30ft high ceiling, guests can admire expansive, panoramic Philadelphia views along with an invigorating swim or tranquil dip, and they can soak in the sunlight or gaze at bright city lights.

Additionally, the supportive brand partners that we’ve selected: Dr Burgener Switzerland, Dr Barbara Sturm for darker skin tones, Vitaman for male customers, May Lindstrom Skin’s organic line and Côte nailcare. I also want to highlight, our crystal healer Rashia Bell from The Cristalline, a specialist crystal interior design and lifestyle company, whose knowledge and expertise has added a whole different level to our experience.

How’s the spa performing so far?
We’ve only been open for two months, but our target audience of hotel guests as well as the local community have already created such an incredible demand for the spa, that we’ve begun hiring additional therapists. Plus we’re already booking 15 per cent of our appointments through online sources, without even advertising.

We’ve been very successful with our treatment enhancements, such as our 30-minute microdermabrasion, gold firming mask or LED light therapy sessions, adding an average of US$31 (€28, £24) to more than half of our therapies. Our team really believes in them and their ability to deliver a better result for the guest.

Retail sales currently make up 18 per cent of revenue but I expect that to grow to 30-40 per cent. My vision for our lifestyle boutique was for guests to browse through an exclusive collection of curated items – from crystals and jewellery to designer swimwear – for themselves and others. Our spa products are the most popular, representing 70 per cent of retail sales.

How important are spas and wellness to Four Seasons?
Wellness isn’t just about appearance or feeling good, it’s about restoring and maintaining balance, physically and mentally.

Four Seasons’ appointment of Harley Pasternak as global fitness advisor is an indicator of how committed our company is when it comes to wellness. From the beginning, Four Seasons as a company has supported Global Wellness Day, as we strongly believe that raising awareness for living a well life is important. 

A luxury hotel without a spa is a rarity, and today Four Seasons is one of the largest luxury spa operators in the world. Our spa allows guests to immerse themselves in a haven of wellness and serenity, inspired by the healing power of crystals, and experience pure bliss in the clouds.

Four Seasons occupies the top 12 floors of the 60-storey Comcast Center, designed by Norman Foster
This ‘spa in the sky’ offers a haven of wellness which has been inspired by the healing power of crystals
More than 700 pounds of gems have been used to decorate the spa
This is a flagship property for Four Seasons
Signature therapies include an anti-pollution facial and warm crystal massage
LATEST NEWS
At Home with Six Senses launches to foster resilience during coronavirus shutdown
Six Senses is launching a content portal to help consumers remain solution-oriented, by supporting their physical and mental wellbeing and resilience during the coronavirus shutdown.
Headspace offers US healthcare professionals free access to mindfulness app
Mindfulness app provider, Headspace, is making a bid to support US-based healthcare professionals curb anxiety and stress during the coronavirus shutdown.
TCM and Pranayama residences announced for GOCO Spa Daios Cove
GOCO Spa Daios Cove will embrace ancient holistic healing traditions to improve health and wellbeing with visiting wellness practitioners in Crete, Greece, in Q2 2020.
Zenoti maps impact of coronavirus on its spa clients
Spa software company, Zenoti, has produced insights into the impact coronavirus is having on its customers.
Tracy Lee unveils Spa Alkemia at Zadún for Ritz Carlton Los Cabos
Spa consultancy, TLee Spas, has unveiled Spa Alkemia at Zadún, a Ritz-Carlton Reserve, in Los Cabos, Mexico.
Foraging, wild plants and herblore inspire reimagined spa menu
The Tom Dixon-designed agua London spa has launched a new treatment menu drawing inspiration from British wild plants and hedgerows and the remedies that can be made from them.
Immune system repair now on offer at The Farm at San Benito
Holistic medical wellness resort The Farm at San Benito, Philippines, is offering an immune system strengthening programme designed to protect the body’s cells and enable them to fight infection.
Babor achieves milestone announcing it’s gone carbon-neutral
German skincare brand Babor has announced it has reached climate neutrality.
‘Heal the world’ – Deepak Chopra calls us all to action with global meditation event
Deepak Chopra’s wellness company – Chopra – has partnered with The Well to unite people in a call to action to stay home and have hope through a free live-streamed global meditation event called H(om)e.
Sexual wellness enters the mainstream with the launch of new Lover app
A personalised sexual wellness app has been launched with the aim of improving people’s sex lives.
Mandara Spa expands Maldives portfolio with overwater spa
Mandara has opened a new spa at Adaaran Prestige Vadoo, Maldives, expanding its existing Maldivian portfolio.
Lifehood spa enables guests to anonymously donate massages
A Los Angeles wellness destination is offering a “love it forward” service where guests can pay forward to donate a discounted massage to a friend, family member or stranger as an act of kindness.
+ More news   
 
FEATURED SUPPLIERS

Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing. [more...]

Spa Vision and Spa Guru Consulting team up to bring combined expertise to Asia PacificRegion
Leading spa and wellness consultancies Spa Vision and Spa Guru Consulting are set to collaborate to bring exceptional expertise and insight to projects across the Asia Pacific Region. [more...]
COMPANY PROFILES
Concept, a Shiji Group Brand

Concept software is extremely flexible. Whether a spa has three treatment rooms or more than 100, Co [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

RKF Luxury Linen, your partner to create your custom-made linen.
With innovation and attention to detail at the heart of our DNA, RKF Luxury Linen designs, produces and manufactures Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

10-12 May 2020

15th Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
17-20 May 2020

GSN Buyers Conference - Green Spa Network

Lake Tahoe, California, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS