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Industry insights
Lead on

According to Jeremy McCarthy, group director of spa at Mandarin Oriental, compassionate leadership will be the way to retain talent in the industry…


The spa and wellness industry will be forever changed by Covid, but not necessarily in the way that any of us predicted. Little did we know that the biggest challenge to our industry would be in convincing our employees to return, and not our customers.

Some of the industry change is to be expected. We have had to elevate our health and hygiene systems and procedures to new levels, while striving to instill trust in our clients to entice them to return to our businesses. We have had to adopt new technologies to streamline interactions and reduce unnecessary contact.


But surprisingly, the most important skill for businesses in the new era is compassionate leadership. During the last two years, careers have been jeopardised, earnings slashed and working hours drastically reduced. Employees have had no choice but to consider other alternatives. Many found new ways of making a living. They’ve explored long-repressed entrepreneurial ambitions and they have reprioritised and reconsidered the kind of lifestyle they would like to have. For many, they are not willing to return to the worklife they had prior to the virus.

Show compassion
The worker of today has a new expectation for what they demand from an employer. People want to work for companies which empower and enable them to also live their best lives. They expect an employer to authentically care for their wellbeing, respect their time off, their needs to support their family, and their personal ambitions.

What the industry needs now are compassionate leaders. Those who not only create a compelling vision for their own business, but also hold sacred the personal desires and aspirations of every member of their team. The compassionate leader strives to find solutions to business challenges without compromising on workplace wellbeing. The compassionate leader creates work that is fulfilling and rewarding. When customers come back to spas, the compassionate leader will have a team of passionate wellness experts that is ready to serve. Compassionate leadership is one of the most difficult skills to teach, but I think it will be the defining factor for success in the years ahead.

About the author:

Jeremy McCarthy is group director of spa at Mandarin Oriental Hotel Group, prior to which he was director of global spa development and operations at Starwood Hotels and Resorts and spa director at La Costa Resort and Spa and Four Seasons Hotels and Resorts.

The industry needs compassionate leadership to attract and retain staff Credit: photo: Mandarin Oriental
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12-13 Sep 2022

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News   Products   Magazine
Industry insights
Lead on

According to Jeremy McCarthy, group director of spa at Mandarin Oriental, compassionate leadership will be the way to retain talent in the industry…


The spa and wellness industry will be forever changed by Covid, but not necessarily in the way that any of us predicted. Little did we know that the biggest challenge to our industry would be in convincing our employees to return, and not our customers.

Some of the industry change is to be expected. We have had to elevate our health and hygiene systems and procedures to new levels, while striving to instill trust in our clients to entice them to return to our businesses. We have had to adopt new technologies to streamline interactions and reduce unnecessary contact.


But surprisingly, the most important skill for businesses in the new era is compassionate leadership. During the last two years, careers have been jeopardised, earnings slashed and working hours drastically reduced. Employees have had no choice but to consider other alternatives. Many found new ways of making a living. They’ve explored long-repressed entrepreneurial ambitions and they have reprioritised and reconsidered the kind of lifestyle they would like to have. For many, they are not willing to return to the worklife they had prior to the virus.

Show compassion
The worker of today has a new expectation for what they demand from an employer. People want to work for companies which empower and enable them to also live their best lives. They expect an employer to authentically care for their wellbeing, respect their time off, their needs to support their family, and their personal ambitions.

What the industry needs now are compassionate leaders. Those who not only create a compelling vision for their own business, but also hold sacred the personal desires and aspirations of every member of their team. The compassionate leader strives to find solutions to business challenges without compromising on workplace wellbeing. The compassionate leader creates work that is fulfilling and rewarding. When customers come back to spas, the compassionate leader will have a team of passionate wellness experts that is ready to serve. Compassionate leadership is one of the most difficult skills to teach, but I think it will be the defining factor for success in the years ahead.

About the author:

Jeremy McCarthy is group director of spa at Mandarin Oriental Hotel Group, prior to which he was director of global spa development and operations at Starwood Hotels and Resorts and spa director at La Costa Resort and Spa and Four Seasons Hotels and Resorts.

The industry needs compassionate leadership to attract and retain staff Credit: photo: Mandarin Oriental
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Dröm UK Ltd

Dröm UK specialises in the design and installation of luxury, bespoke spa and thermal wellbeing area [more...]
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+ More catalogues  

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Book4time at ISPA 2022 in Las Vegas
Book4time had a blast catching up with spa and wellness industry leaders at ISPA 2022 in Las Vegas. It was a joy catching up with current clients and being able to meet face to face with buyers looking for a new spa software solution. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

12-13 Sep 2022

2022 Salt Therapy Association Conference

Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
12-14 Sep 2022

Spa Life Ireland

Galgorm Spa & Golf Resort , Ballymena, Ireland
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
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