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NEWS
Champneys settles out of court in cancer advice case
POSTED 19 Feb 2020 . BY Megan Whitby
The operator will no longer face legal action, after the council and the company came to an agreement Credit: Champneys

This is a matter of trust – spa and wellness operators must be scrupulous when making claims about the benefits of all treatments and wellness experiences
– Liz Terry
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information and consumer protection laws.

The operator will no longer face legal action, after the council and the company came to an agreement to keep the matter out of court.

The council’s legal team alleged that Champneys claimed ingredients in certain items on its menu, such as an apple dessert, could reduce the risk of cancer, cardiovascular disease and diabetes and that a quinoa salad was labelled as being ‘anti-inflammatory’.

In addition, it alleged the operator failed to flag allergens on its menus – putting guests at risk – and said that dishes were served as being vegan in spite of the fact they contained milk.

A spokesperson for the council said: “The case has not been adjourned, but has been listed for 28 February 2020 at Worthing Magistrates Court, where the charges will be formally withdrawn.

“There will be no ‘hearing’ on that date. The court will simply be advised that the matter has been settled between the parties and there is no need for any further hearing. There will be no appearance by the defendant company.”

Champneys had been due to stand trial in front of magistrates on 18 February 2020 but both the council and Champneys did not attend the court session.

Explaining the reason for this, the spokesperson said: “The council and the company came to an agreement as to how the various charges would be dealt with and recorded and, as a result, no trial of the charges was considered to be in the public interest.

Champneys told Spa Business it ‘accepted a caution’ on three charges out of 19 – specifically advice relating to the ingredients of an apple dessert having anti-cancer properties, another relating to the fibre content of a quinoa salad and another regarding misuse of the word ‘parmesan’. The remainder of the 19 charges were dropped.

“The council considers the agreement reached was a satisfactory outcome and meant that the investigation and action taken had been beneficial,” said the spokesperson.

Despite the agreement, the incident will remain a matter of public record and could be damaging to the brand’s reputation.

Liz Terry, editorial director of Spa Business and Spa Opportunities said: “This is a matter that all spa and wellness operators can learn from.

“As an industry, we must be scrupulous when making claims about the benefits of all aspects of the wellness experiences we offer.

“Any declarations made must be verifiable, truthful and ultimately capable of withstanding investigation and scrutiny, to ensure the wellbeing of customers and safeguard the reputation of the industry”.
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  Champneys takes to the seas with new ship spa


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Uniting the world of spa & wellness
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News   Products   Magazine   Subscribe
NEWS
Champneys settles out of court in cancer advice case
POSTED 19 Feb 2020 . BY Megan Whitby
The operator will no longer face legal action, after the council and the company came to an agreement Credit: Champneys
This is a matter of trust – spa and wellness operators must be scrupulous when making claims about the benefits of all treatments and wellness experiences
– Liz Terry
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information and consumer protection laws.

The operator will no longer face legal action, after the council and the company came to an agreement to keep the matter out of court.

The council’s legal team alleged that Champneys claimed ingredients in certain items on its menu, such as an apple dessert, could reduce the risk of cancer, cardiovascular disease and diabetes and that a quinoa salad was labelled as being ‘anti-inflammatory’.

In addition, it alleged the operator failed to flag allergens on its menus – putting guests at risk – and said that dishes were served as being vegan in spite of the fact they contained milk.

A spokesperson for the council said: “The case has not been adjourned, but has been listed for 28 February 2020 at Worthing Magistrates Court, where the charges will be formally withdrawn.

“There will be no ‘hearing’ on that date. The court will simply be advised that the matter has been settled between the parties and there is no need for any further hearing. There will be no appearance by the defendant company.”

Champneys had been due to stand trial in front of magistrates on 18 February 2020 but both the council and Champneys did not attend the court session.

Explaining the reason for this, the spokesperson said: “The council and the company came to an agreement as to how the various charges would be dealt with and recorded and, as a result, no trial of the charges was considered to be in the public interest.

Champneys told Spa Business it ‘accepted a caution’ on three charges out of 19 – specifically advice relating to the ingredients of an apple dessert having anti-cancer properties, another relating to the fibre content of a quinoa salad and another regarding misuse of the word ‘parmesan’. The remainder of the 19 charges were dropped.

“The council considers the agreement reached was a satisfactory outcome and meant that the investigation and action taken had been beneficial,” said the spokesperson.

Despite the agreement, the incident will remain a matter of public record and could be damaging to the brand’s reputation.

Liz Terry, editorial director of Spa Business and Spa Opportunities said: “This is a matter that all spa and wellness operators can learn from.

“As an industry, we must be scrupulous when making claims about the benefits of all aspects of the wellness experiences we offer.

“Any declarations made must be verifiable, truthful and ultimately capable of withstanding investigation and scrutiny, to ensure the wellbeing of customers and safeguard the reputation of the industry”.
RELATED STORIES
Champneys appoints architects for £10m revamp of Mottram Hall


Spa operator Champneys has appointed Darling Associates to provide the designs for a £10m redevelopment of the historic Mottram Hall, which it acquired in September (2018).
Champneys acquires Mottram Hall


Leading spa group Champneys has expanded its property portfolio with the acquisition of Mottram Hall in Cheshire.
Champneys takes to the seas with new ship spa


UK wellness spa Champneys has partnered with Marella Cruises to launch the first Champneys at sea spas, starting with the Marella Explorer from May 2018.
Founder of Champneys immortalised in bronze


Dorothy Purdew, the founder of iconic spa resort Champneys, will be immortalised by a bronze bust designed by renowned sculptor Shenda Amery.
MORE NEWS
QC New York to unveil 15,000sq ft multimillion-dollar expansion in July
QC New York, a luxury Italian day spa on Governors Island, will expand its offering this July by adding an extra 15,000sq ft of space. This new area will feature sensory saunas, waterfalls, a salt room, an ice room, a lavender room, a 142-seat bistro and a waterbed relaxation room.
Wellness real estate market booming – forecast to reach $913bn by 2028, reports GWI
The Global Wellness Institute (GWI) has released promising new research on the wellness real estate market at its third-annual Wellness Real Estate & Communities Symposium in Manhattan.
Banyan Group appoints Paul Hawco to spearhead wellness strategy
Paul Hawco, a seasoned figure in the international wellness industry, has assumed the role of executive director – integrated wellbeing at independent, hospitality group Banyan Group.
Ritz-Carlton Reynolds, Lake Oconee, unveils new-look lakeside destination spa
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Step into a world of wellness with the Himalayan Source Salt Capsule
Himalayan Source has launched the Himalayan Salt Capsule to help spa, wellness and fitness facilities or residences upgrade their offering with halotherapy. [more...]

The sound of success: three ways music can boost spa revenue according to Myndstream’s Freddie Moross
At Myndstream, we understand the power of music elevates the spa experience. But did you know it can also be a powerful revenue generator? [more...]
+ More featured suppliers  
COMPANY PROFILES
Dröm UK Ltd

Dröm UK specialises in the design and installation of luxury, bespoke spa and thermal wellbeing area [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

18-22 May 2024

Eco Resort Network

The Ravenala Attitude Hotel, Mauritius
23-24 May 2024

European Health Prevention Day

Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS