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NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund

The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
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Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
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Roman bathing and ancient mythology inspire design for Six Senses Rome spa, opening 2023
Six Senses has announced its first Italian property and spa, Six Senses Rome, is on track to open in early 2023.
Marc Cohen named Peninsula Hot Springs medical director
Integrative medicine expert, professor Marc Cohen has been appointed as the medical director of Australian hot springs operator Peninsula Hot Springs (PHS), based in Victoria.
Vinotherapy, wellness butlers and wine tasting collide as SB Winemaker’s House & Spa Suites launches in Argentina
Argentina’s first female winemaker Susana Balbo has opened her flagship hotel in the Mendoza wine region, called SB Winemaker’s House & Spa Suites.
Energy bills to be halved by UK government relief scheme
The UK government has announced it will cut energy bills by at least half for businesses – including spas, salons and gyms – as well as charities and public sector organisations starting from 1 October 2022.
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NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund
The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
RELATED STORIES
ISM Spa launches new spa concept with signature journey inspired by the five elements


Spa management company, ISM Spa, has introduced a new spa and wellness concept named R+R Wellness, at the Grand Hyatt Nashville.
ISM Spa expands US footprint and debuts new branded spa concept


Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
MORE NEWS
Roman bathing and ancient mythology inspire design for Six Senses Rome spa, opening 2023
Six Senses has announced its first Italian property and spa, Six Senses Rome, is on track to open in early 2023.
Marc Cohen named Peninsula Hot Springs medical director
Integrative medicine expert, professor Marc Cohen has been appointed as the medical director of Australian hot springs operator Peninsula Hot Springs (PHS), based in Victoria.
Vinotherapy, wellness butlers and wine tasting collide as SB Winemaker’s House & Spa Suites launches in Argentina
Argentina’s first female winemaker Susana Balbo has opened her flagship hotel in the Mendoza wine region, called SB Winemaker’s House & Spa Suites.
Energy bills to be halved by UK government relief scheme
The UK government has announced it will cut energy bills by at least half for businesses – including spas, salons and gyms – as well as charities and public sector organisations starting from 1 October 2022.
Auberge Resorts unveils Halehouse Spa in California wine country, created in collaboration with TLEE Spas + Wellness
Global spa development firm TLEE Spas + Wellness recently teamed up with Auberge Resorts Collection to realise a new 12,000sq ft spa at wellness destination resort Stanly Ranch, Auberge Resorts Collection.
Tom Brady takes TB12 workout into the facilities market in deal with Wynn Las Vegas
NFL superstar, Tom Brady, is taking his digital fitness concept TB12 into the facilities market for the first time following a deal with luxury resort operator, Wynn Las Vegas.
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FEATURED SUPPLIERS

i-Tech Industries’ i-Boost treatment concept aligns body and mind
The powerful connection between healthy skin and body movement serves as the driving force behind i-Tech Industries' innovative full-body treatment concept, i-Boost. [more...]

Why all-in-one systems are the future of spa technology
Modern spas use business management software for POS, marketing, bookings, financials and more. With all the choices available, it can be challenging to know which systems will work well for your business – and with one another. [more...]
+ More featured suppliers  
COMPANY PROFILES
The Wellness

Guaranteeing economic success for our customers - as well as the ultimate wellness experience for th [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Art of Cryo cryo chamber manufacturer | test and research center in Cologne
Here you see a tour of the Art of Cryo test and research center in Cologne. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

25-26 Sep 2022

Vagaro iconic.22 User Conference

Bespoke, San Francisco, United States
26-28 Sep 2022

SpaFest 2022

Gwel an Mor, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS