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Improve operational performance with role-specific training
20 Nov 2019 . BY Dean Fox
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa
Supplier details
Lobster Ink

We help businesses improve operational performance so they can adapt faster and achieve their ambitions quicker.
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More details
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26-29 Jan 2020

Green Spa Network Congress

The Oaks, Ojai, United States
28-30 Jan 2020

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Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
+ More diary  
 
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©Cybertrek 2019
Jobs   News   Products   Magazine
PRODUCT NEWS
Improve operational performance with role-specific training
20 Nov 2019 . BY Dean Fox
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa
PRODUCT NEWS
New Thémaé treatment inspired by Asian tea ceremonies
French spa brand Thémaé has created a new treatment and accompanying body scrub inspired by Asian tea ceremonies.
Urb'n Nature launches sustainable spa slippers for multi-use
Urb'n Nature has expanded its Zero Waste collection of hotel and spa amenities to include a range of environmentally friendly slippers.
'Pure light experience' opens at the Jaavu Spa at Amilla Fushi
The Jaavu Spa at Amilla Fushi, a luxury resort based in the Maldives, has introduced Sensora Light Therapy.
Proven commercial and operational expertise for spas
Spa associates are intrinsically different from other hospitality professionals, and traditional business training often does not equip them to maximise their operations.
13th Forum HOTelSPA unites leaders from hotel, spa and thalassotherapy
The thirteenth Forum HOTelSPA is an exclusive international event that unites leaders from the luxury hotel and spa industries with the Thalassotherapy and Thermalism sectors.
The Rocks Push to launch in Europe following distribution partnership
The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution to launch its range of eco-friendly swimwear in Europe
Fashionizer Spa launches new sustainable fabric
Spa uniform provider, Fashionizer Spa, has developed a new sustainable fabric style – Eco-Smooth.
Zimmer's icelab improves overall wellbeing
The Cold Sauna, Zimmer's most advanced cryo-chamber, allows operators to offer versatile, unique and effective treatments to its customers.
The Conforma LE™ - Automated Breast Comfort System
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments.
Thalion's Algo Energie range combats physical signs of fatigue with 'super' seaweed
Thalion, a French product house specialising in marine skincare, has launched a new product range designed to re- energise fatigued skin.
Phytomer expands marine range with new signature hydration facial
Phytomer has launched a six-step 60-minute signature facial – Hydra Original Plumping Thirst-Relief Facial with organic algae – along with three new exclusive products.
Spa Vision announces new partnership with the W Brisbane's Away Spa
Spa Vision, a global spa consultancy with offices in the UK and Australia , has announced a new partnership for the Away Spa at the 5-star W Brisbane hotel.
+ More products   
 
COMPANY PROFILES
Swiss Perfection

Based on cellular therapy, Swiss Perfection is the first brand to apply vegetal cellular extractio [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

26-29 Jan 2020

Green Spa Network Congress

The Oaks, Ojai, United States
28-30 Jan 2020

Spatex 2020

Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS