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Improve operational performance with role-specific training
20 Nov 2019 . BY Dean Fox
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa
Supplier details
Lobster Ink

We help businesses improve operational performance so they can adapt faster and achieve their ambitions quicker.
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26-29 Jan 2020

Green Spa Network Congress

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Jobs   News   Products   Magazine
PRODUCT NEWS
Improve operational performance with role-specific training
20 Nov 2019 . BY Dean Fox
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa
PRODUCT NEWS
New ESPA Positivity blend provides a 'burst of happiness'
ESPA, a skincare brand specialising in natural and wellbeing products, has expanded its line of Signature Blends for the first time since the company was founded in 1992.
Naval architect launches solar-powered floating pods
Naval architect Jean-Michel Ducancelle has designed a solar-powered floating hotel suite aimed at offering an eco-friendly and nomadic place for travellers to stay.
Sequential tool kit priotises personalisation
Sequential Skin, a startup focused on personalised skincare and diagnostics, has launched an at- home diagnosis tool to personalise treatments.
Seth Mattison to speak at ISPA Talent Symposium
The International SPA Association (ISPA) will hold its inaugural ISPA Talent Symposium on 15 April at The Ritz-Carlton, Bacara in Santa Barbara, CA.
Pevonia's No Rinse Body Wraps conserve water and deliver potent skincare benefits
Natural skincare brand Pevonia has launched the No Rinse Body Wraps, two new eco-conscious body products, designed to deliver potent skincare benefits whilst conserving water.
The Rocks Push to launch in Europe following distribution partnership
The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution to launch its range of eco-friendly swimwear in Europe
New SmartKnit range conserves energy and reduces costs
BC Softwear, a UK-based provider of luxury linens, has launched a new range of SmartKnit towels, as an eco-aware alternative for spas.
Delivering commercial success starts with Spa Professional
Selling both treatments and retail products is vital for spa revenues.
The Conforma LE™ - Automated Breast Comfort System
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments.
Margaret Dabbs London launches first vegan footcare range
Margaret Dabbs London, a results-driven beauty brand specialising in hand and foot care, has created Pure Feet, its first range of vegan products.
Aromatherapy Associates launches Forest Therapy Journey at Mandarin Oriental Boston
The Spa at the Mandarin Oriental Boston has become one of the first spas in the US to offer the Forest Therapy Journey from Aromatherapy Associates.
Elemis to expand Superfood range
Elemis will welcome two new additions to its Superfood range: the Superfood Cica Calm Hydration Juice and the Superfood Cica Calm Cleansing Foam.
+ More products   
 
COMPANY PROFILES
Sothys Paris

Founded in 1946, Sothys is owned by the Mas family. Chief executive Christian Mas oversees the com [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

26-29 Jan 2020

Green Spa Network Congress

The Oaks, Ojai, United States
28-30 Jan 2020

Spatex 2020

Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS