Jobs   News   Features   Video    Products   Magazine   Handbook   Email sign up   Advertise  
PRODUCT NEWS
Champneys settles out of court in cancer advice case
19 Feb 2020 . BY Megan Whitby
The operator will no longer face legal action, after the council and the company came to an agreement
Photo: Champneys
This is a matter of trust – spa and wellness operators must be scrupulous when making claims about the benefits of all treatments and wellness experiences
– Liz Terry
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information and consumer protection laws.

The operator will no longer face legal action, after the council and the company came to an agreement to keep the matter out of court.

The council’s legal team alleged that Champneys claimed ingredients in certain items on its menu, such as an apple dessert, could reduce the risk of cancer, cardiovascular disease and diabetes and that a quinoa salad was labelled as being ‘anti-inflammatory’.

In addition, it alleged the operator failed to flag allergens on its menus – putting guests at risk – and said that dishes were served as being vegan in spite of the fact they contained milk.

A spokesperson for the council said: “The case has not been adjourned, but has been listed for 28 February 2020 at Worthing Magistrates Court, where the charges will be formally withdrawn.

“There will be no ‘hearing’ on that date. The court will simply be advised that the matter has been settled between the parties and there is no need for any further hearing. There will be no appearance by the defendant company.”

Champneys had been due to stand trial in front of magistrates on 18 February 2020 but both the council and Champneys did not attend the court session.

Explaining the reason for this, the spokesperson said: “The council and the company came to an agreement as to how the various charges would be dealt with and recorded and, as a result, no trial of the charges was considered to be in the public interest.

Champneys told Spa Business it ‘accepted a caution’ on three charges out of 19 – specifically advice relating to the ingredients of an apple dessert having anti-cancer properties, another relating to the fibre content of a quinoa salad and another regarding misuse of the word ‘parmesan’. The remainder of the 19 charges were dropped.

“The council considers the agreement reached was a satisfactory outcome and meant that the investigation and action taken had been beneficial,” said the spokesperson.

Despite the agreement, the incident will remain a matter of public record and could be damaging to the brand’s reputation.

Liz Terry, editorial director of Spa Business and Spa Opportunities said: “This is a matter that all spa and wellness operators can learn from.

“As an industry, we must be scrupulous when making claims about the benefits of all aspects of the wellness experiences we offer.

“Any declarations made must be verifiable, truthful and ultimately capable of withstanding investigation and scrutiny, to ensure the wellbeing of customers and safeguard the reputation of the industry”.
PRODUCT NEWS
RKF Luxury Linen collaborates with CODAGE Paris
RKF Luxury Linen, a creator of the finest linen for spas and cosmetic brands, has announced a new collaboration with French cosmetic brand CODAGE Paris.
Comfort Zone achieves B Corp Recertification
To be a certified B Corporation means the coming together of people and industry leaders that use business as a force for good, by meeting the highest standards of social and environmental performance.
Elemis expands Pro-Collagen range with multi-tasking eye mask
Luxury skincare brand Elemis has expanded its Pro-Collagen skincare range with the launch of the Pro- Collagen Eye Revive Mask.
Fashionizer Spa launches fabric wellness face masks
Fashionizer Spa has begun producing washable fabric face masks, following a global shortage in the wake of the coronavirus.
Murad launches Retinol Youth Renewal collection with Retinol Tri-Active technology
Murad has launched the Retinol Youth Renewal collection, a results-driven skincare range that targets the signs of ageing.
REM expands spa furniture collection with two new pieces
REM, a UK-based specialist in spa and salon furniture, has launched two new pieces: the Florence Nail Table and the Plaza Pedicure Chair.
New Sothys signature treatment inspired by Indonesian beauty rituals
Sothys has created an original treatment protocol inspired by ancestral Indonesian beauty rituals
MuslinZ named as brand partner at The Spa at Carden Park
MuslinZ, a spa accessories and linens company, has announced a new partnership with The Spa at Carden.
ISPA - the world of wellness awaits
For the past 30 years, the International Spa Association (ISPA) has been one of the greatest assets for the spa professional.
Payot launches new skincare products and unveils redesign
Payot's Le Corps body range has been expanded to include two new products.
Three reasons why cloud software is the clear choice over on-premise
When choosing a software for your spa, you’re going to have to decide between a cloud solution and an on-premise one. Which should you choose?
Vinésime creates exclusive treatment for La Caserne Chanzy Hôtel & Spa
Vinésime has been named as a brand partner for the La Caserne Chanzy Hôtel & Spa in Reims, France.
+ More products  
LATEST JOBS
Female Make-Up Artist with Micropigmentation skills
Yves Preissler Business Consulting
Salary: Competitive rate of tax-free pay
Job location: Bahrain , United Kingdom
National Sales Manager
Sothys Paris
Salary: Excellent salary + commission & bonuses + company car
Job location: Hythe, UK
Spa Director
Inns of Aurora
Salary: Competitive
Job location: Ledyard, NY, USA
+ More jobs  

COMPANY PROFILES
Crown Sports Lockers

Founded in 1990, Crown Sports Lockers specialise in the manufacture of bespoke timber changing-roo [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

Phytomer - PREBIOFORCE - Balancing Soothing Concentrate
PHYTOMER has launched PREBIOFORCE Balancing Soothing Concentrate, its first prebiotic serum designed to rebalance the skin's microbiota. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

29 Mar - 01 Apr 2020

We Work Well

The Joule, Dallas, United States
10-12 May 2020

15th Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020
Jobs   News   Products   Magazine
PRODUCT NEWS
Champneys settles out of court in cancer advice case
19 Feb 2020 . BY Megan Whitby
The operator will no longer face legal action, after the council and the company came to an agreement
Photo: Champneys
This is a matter of trust – spa and wellness operators must be scrupulous when making claims about the benefits of all treatments and wellness experiences
– Liz Terry
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information and consumer protection laws.

The operator will no longer face legal action, after the council and the company came to an agreement to keep the matter out of court.

The council’s legal team alleged that Champneys claimed ingredients in certain items on its menu, such as an apple dessert, could reduce the risk of cancer, cardiovascular disease and diabetes and that a quinoa salad was labelled as being ‘anti-inflammatory’.

In addition, it alleged the operator failed to flag allergens on its menus – putting guests at risk – and said that dishes were served as being vegan in spite of the fact they contained milk.

A spokesperson for the council said: “The case has not been adjourned, but has been listed for 28 February 2020 at Worthing Magistrates Court, where the charges will be formally withdrawn.

“There will be no ‘hearing’ on that date. The court will simply be advised that the matter has been settled between the parties and there is no need for any further hearing. There will be no appearance by the defendant company.”

Champneys had been due to stand trial in front of magistrates on 18 February 2020 but both the council and Champneys did not attend the court session.

Explaining the reason for this, the spokesperson said: “The council and the company came to an agreement as to how the various charges would be dealt with and recorded and, as a result, no trial of the charges was considered to be in the public interest.

Champneys told Spa Business it ‘accepted a caution’ on three charges out of 19 – specifically advice relating to the ingredients of an apple dessert having anti-cancer properties, another relating to the fibre content of a quinoa salad and another regarding misuse of the word ‘parmesan’. The remainder of the 19 charges were dropped.

“The council considers the agreement reached was a satisfactory outcome and meant that the investigation and action taken had been beneficial,” said the spokesperson.

Despite the agreement, the incident will remain a matter of public record and could be damaging to the brand’s reputation.

Liz Terry, editorial director of Spa Business and Spa Opportunities said: “This is a matter that all spa and wellness operators can learn from.

“As an industry, we must be scrupulous when making claims about the benefits of all aspects of the wellness experiences we offer.

“Any declarations made must be verifiable, truthful and ultimately capable of withstanding investigation and scrutiny, to ensure the wellbeing of customers and safeguard the reputation of the industry”.
PRODUCT NEWS
RKF Luxury Linen collaborates with CODAGE Paris
RKF Luxury Linen, a creator of the finest linen for spas and cosmetic brands, has announced a new collaboration with French cosmetic brand CODAGE Paris.
Comfort Zone achieves B Corp Recertification
To be a certified B Corporation means the coming together of people and industry leaders that use business as a force for good, by meeting the highest standards of social and environmental performance.
Elemis expands Pro-Collagen range with multi-tasking eye mask
Luxury skincare brand Elemis has expanded its Pro-Collagen skincare range with the launch of the Pro- Collagen Eye Revive Mask.
Fashionizer Spa launches fabric wellness face masks
Fashionizer Spa has begun producing washable fabric face masks, following a global shortage in the wake of the coronavirus.
Murad launches Retinol Youth Renewal collection with Retinol Tri-Active technology
Murad has launched the Retinol Youth Renewal collection, a results-driven skincare range that targets the signs of ageing.
REM expands spa furniture collection with two new pieces
REM, a UK-based specialist in spa and salon furniture, has launched two new pieces: the Florence Nail Table and the Plaza Pedicure Chair.
New Sothys signature treatment inspired by Indonesian beauty rituals
Sothys has created an original treatment protocol inspired by ancestral Indonesian beauty rituals
MuslinZ named as brand partner at The Spa at Carden Park
MuslinZ, a spa accessories and linens company, has announced a new partnership with The Spa at Carden.
ISPA - the world of wellness awaits
For the past 30 years, the International Spa Association (ISPA) has been one of the greatest assets for the spa professional.
Payot launches new skincare products and unveils redesign
Payot's Le Corps body range has been expanded to include two new products.
Three reasons why cloud software is the clear choice over on-premise
When choosing a software for your spa, you’re going to have to decide between a cloud solution and an on-premise one. Which should you choose?
Vinésime creates exclusive treatment for La Caserne Chanzy Hôtel & Spa
Vinésime has been named as a brand partner for the La Caserne Chanzy Hôtel & Spa in Reims, France.
+ More products   
 
COMPANY PROFILES
Crown Sports Lockers

Founded in 1990, Crown Sports Lockers specialise in the manufacture of bespoke timber changing-roo [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Phytomer - PREBIOFORCE - Balancing Soothing Concentrate
PHYTOMER has launched PREBIOFORCE Balancing Soothing Concentrate, its first prebiotic serum designed to rebalance the skin's microbiota. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

29 Mar - 01 Apr 2020

We Work Well

The Joule, Dallas, United States
10-12 May 2020

15th Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS