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PROMOTION
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
16 Oct 2020
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.
AskNicely
Address: 1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
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AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.
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PRODUCT NEWS
Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni
Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment.
VOYA unveils new seasonal offering inspired by human connection
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering.
BC SoftWear launches biodegradable slippers made from natural coconut fibres
Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable spa slipper.
Blu Spas to launch new wellness concepts
Blu Spas is a full-service firm offering consulting, advisory and operating solutions.
ResortSuite’s app lets guests control their own wellness itinerary
“The future has always been tech-based, but COVID-19 will drive this trend from a nice-to- have to a must-have,” claims Frank Pitsikalis, founder and CEO of hospitality management software system ResortSuite.
The new home of Italian wellness: Starpool unveils headquarters after extensive transformation
Italian wellness supplier, Starpool, has revealed its newly renovated headquarters in the heart of Trentino – called Casa Starpool.
Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing.
TechnoAlpin collaborates with Snøhetta to create 3D cube-style SnowRoom
TechnoAlpin has unveiled a new SnowRoom, called the Cubic Design, designed by Snøhetta Studio and inspired by landscapes after a fresh snowfall.
Inaugural Medical Wellness Congress scheduled for January 2021
Dröm UK and AraSpa Consulting unveil multisensory hydrothermal experience, powered by Aromatherapy Associates' blends
Barry Smith, co-founder and CEO of Dröm UK, has teamed up with Sara Jones, founder of AraSpa Consulting and Spa & Wellness MexiCaribe, to produce a new concept sauna and steam installation incorporating sound frequencies, aromatherapy and chromotherapy.
La Rue Verte offering UK’s first CIBTAC-accredited CBD cosmetology courses
La Rue Verte has announced it’s the UK’s first luxury CBD skincare line to be CIBTAC- accredited. La Rue Verte is the brainchild of Hashtag Organics - a company developing CBD- based products for the UK and international market.
Halomed unveils new halogenerator designed to make salt therapy more accessible
Salt therapy equipment supplier, Halomed, has introduced its latest halogenerator, called the HaloVita.
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Soleum

SOLEUM is an Austrian company specialising in design and realisation of outdoor and indoor sea clima [more...]
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ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
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DIRECTORY
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DIARY

 

19-21 Oct 2020

Beautyworld Japan West

INTEX Osaka, Osaka, Japan
20-21 Oct 2020

The Wellness Experience

Online, United States
+ More diary  
 
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News   Products   Magazine
PROMOTION
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
16 Oct 2020
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
AskNicely
Address: 1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
PRODUCT NEWS
Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni
Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment.
VOYA unveils new seasonal offering inspired by human connection
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering.
BC SoftWear launches biodegradable slippers made from natural coconut fibres
Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable spa slipper.
Blu Spas to launch new wellness concepts
Blu Spas is a full-service firm offering consulting, advisory and operating solutions.
ResortSuite’s app lets guests control their own wellness itinerary
“The future has always been tech-based, but COVID-19 will drive this trend from a nice-to- have to a must-have,” claims Frank Pitsikalis, founder and CEO of hospitality management software system ResortSuite.
The new home of Italian wellness: Starpool unveils headquarters after extensive transformation
Italian wellness supplier, Starpool, has revealed its newly renovated headquarters in the heart of Trentino – called Casa Starpool.
Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing.
TechnoAlpin collaborates with Snøhetta to create 3D cube-style SnowRoom
TechnoAlpin has unveiled a new SnowRoom, called the Cubic Design, designed by Snøhetta Studio and inspired by landscapes after a fresh snowfall.
Inaugural Medical Wellness Congress scheduled for January 2021
Dröm UK and AraSpa Consulting unveil multisensory hydrothermal experience, powered by Aromatherapy Associates' blends
Barry Smith, co-founder and CEO of Dröm UK, has teamed up with Sara Jones, founder of AraSpa Consulting and Spa & Wellness MexiCaribe, to produce a new concept sauna and steam installation incorporating sound frequencies, aromatherapy and chromotherapy.
La Rue Verte offering UK’s first CIBTAC-accredited CBD cosmetology courses
La Rue Verte has announced it’s the UK’s first luxury CBD skincare line to be CIBTAC- accredited. La Rue Verte is the brainchild of Hashtag Organics - a company developing CBD- based products for the UK and international market.
Halomed unveils new halogenerator designed to make salt therapy more accessible
Salt therapy equipment supplier, Halomed, has introduced its latest halogenerator, called the HaloVita.
+ More products   
 
COMPANY PROFILES
Soleum

SOLEUM is an Austrian company specialising in design and realisation of outdoor and indoor sea clima [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

19-21 Oct 2020

Beautyworld Japan West

INTEX Osaka, Osaka, Japan
20-21 Oct 2020

The Wellness Experience

Online, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
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