Company profile
ISM SPA

 

Ilana Alberico and Christina Stratton


Background
Co-founded by Ilana Alberico and Christina Stratton, ISM Spa is a boutique wellness design and spa management firm which has partnered with select hotel/resort destinations, day spa and residential properties for over 15 years. We provide operational excellence and optimal experience for our partners, as well as unparalleled employee environments.

Main products and services
ISM Spa serves partners with personalised solutions, providing an unparalleled level of success through the critical management link between the spa brand and hospitality company.

With depth and breadth of knowledge in the wellness space, ISM’s management services and consulting competencies include market analysis and feasibility assessment; brand story and concept development; spa design and wellness programming; technology innovation and software solutions; spa pre- opening and procurement services; spa management and marketing.

Whether a property requires full-service spa management or occasional support, ISM Spa serves as your wellness partner, wherever and whenever you need us.

USPs
Building on two decades of successful results in developing trusted client partnerships, ISM is renowned for its reputation delivering upon the promise of operational excellence and optimal experiences.

Operations subject matter expertise in financial modeling, feasibility, forecasting and market development are among the top solutions clients seek when partnering. Our nimble nature allows ISM to proactively lead the operation direction versus react to uncontrollable market factors. However, we also realise spa operations is only one aspect of the total holistic wellness proposition, for consumers and for our partners. Our approach to innovation and programming expands on the traditional definition of spa, beyond the four walls of a treatment room and it’s a huge differentiator in the market, especially as we enable innovative technology and apply AI integrations into our business model.

Unique programming is designed to elevate the physical and the energetic experience of the spa in order to achieve the most impactful results. Guests who visit our spas often share that they experienced “the best treatment of their life” or that they’ve been “forever transformed.”

Top clients
Kessler Collection’s Poseidon brand, US (various locations); The Spa at Callaway, US; R+R Wellness, Nashville, US; Sanctuary Spa, Monterey Bay, US; Spa Space Chicago, US.

Where in the world
ISM Spa partners can be found across the US and Caribbean, particularly on the North American west coast and south east.

Future plans
ISM is leaning into a future empowered by technology and is in late-stage testing on a patent-pending software solution that will offer new efficiencies and revenue optimizations for spas.

Who's who?
Founding partners: Ilana Alberico, CEO; Christina Stratton, CCO; Jaclyn McClure, VP; Pam Bauer, VP marketing and sales.

What the clients say
“Biltmore and ISM have been partners for several years now, and I’ve watched ISM continue to grow. Ilana is constantly on the cutting edge of new trends in the industry. Their team always provides consistent, excellent guest services.” – Charles Thompson, director of rooms, Inn on Biltmore Estate


Address:
120 Coxe Avenue, Suite 2B
Asheville
North Carolina
28801
United States
Tel: 828-705-3701
Fax:
Email: [email protected]
Website: www.ismspa.com
Twitter: @ismspa
Linkedin: innovative-spa-management/
Facebook: ismspa
Blog:



FEATURED SUPPLIERS

ZeroWaste by Urb'n Nature sets sustainability standards in the worlds of luxury spa and hospitality
ZeroWaste by Urb'n Nature is one of the world's leading manufacturers and suppliers of natural, plastic-free hotel and spa amenities. [more...]

Introducing Living Earth Crafts’ dynamic all-in-one esthetics workstation
Clean up your aesthetics rooms! Living Earth Crafts’ Parker Spa Trolley neatly houses a professional Silhouet-Tone steamer and a versatile Daylight Lamps full-spectrum mag lamp in the confines of its compact roll-top trolley. [more...]
+ More featured suppliers  
COMPANY PROFILES
MCCM Medical Spa

Mesosystem created the brand MCCM in 2006, following the desire of a concept to achieve the best r [more...]
KLAFS GmbH & Co. KG

Founded in 1928, KLAFS is known as an award winning, world-leading trendsetter in wellness and spa. [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

Sommerhuber GmbH - Ceramic heated LOUNGER ONE PLUS - ultimate relaxation
Lounger One Plus is characterized by an organic aesthetic, delicate contours and an ideal lying comfort. Comfortable ergonomically shaped Heat Storing Ceramics nestle the skin and provide for perfect relaxation – touchless enjoyment meeting the highest hygiene standards. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

01-03 Feb 2022

Spatex 2022

Coventry Building Society Arena, Coventry, United Kingdom
10-14 Mar 2022

Cosmoprof Worldwide Bologna

Fair District, Bologna, Italy
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021
News   Products   Magazine
Company profile

ISM SPA

 



Ilana Alberico and Christina Stratton


Background
Co-founded by Ilana Alberico and Christina Stratton, ISM Spa is a boutique wellness design and spa management firm which has partnered with select hotel/resort destinations, day spa and residential properties for over 15 years. We provide operational excellence and optimal experience for our partners, as well as unparalleled employee environments.

Main products and services
ISM Spa serves partners with personalised solutions, providing an unparalleled level of success through the critical management link between the spa brand and hospitality company.

With depth and breadth of knowledge in the wellness space, ISM’s management services and consulting competencies include market analysis and feasibility assessment; brand story and concept development; spa design and wellness programming; technology innovation and software solutions; spa pre- opening and procurement services; spa management and marketing.

Whether a property requires full-service spa management or occasional support, ISM Spa serves as your wellness partner, wherever and whenever you need us.

USPs
Building on two decades of successful results in developing trusted client partnerships, ISM is renowned for its reputation delivering upon the promise of operational excellence and optimal experiences.

Operations subject matter expertise in financial modeling, feasibility, forecasting and market development are among the top solutions clients seek when partnering. Our nimble nature allows ISM to proactively lead the operation direction versus react to uncontrollable market factors. However, we also realise spa operations is only one aspect of the total holistic wellness proposition, for consumers and for our partners. Our approach to innovation and programming expands on the traditional definition of spa, beyond the four walls of a treatment room and it’s a huge differentiator in the market, especially as we enable innovative technology and apply AI integrations into our business model.

Unique programming is designed to elevate the physical and the energetic experience of the spa in order to achieve the most impactful results. Guests who visit our spas often share that they experienced “the best treatment of their life” or that they’ve been “forever transformed.”

Top clients
Kessler Collection’s Poseidon brand, US (various locations); The Spa at Callaway, US; R+R Wellness, Nashville, US; Sanctuary Spa, Monterey Bay, US; Spa Space Chicago, US.

Where in the world
ISM Spa partners can be found across the US and Caribbean, particularly on the North American west coast and south east.

Future plans
ISM is leaning into a future empowered by technology and is in late-stage testing on a patent-pending software solution that will offer new efficiencies and revenue optimizations for spas.

Who's who?
Founding partners: Ilana Alberico, CEO; Christina Stratton, CCO; Jaclyn McClure, VP; Pam Bauer, VP marketing and sales.

What the clients say
“Biltmore and ISM have been partners for several years now, and I’ve watched ISM continue to grow. Ilana is constantly on the cutting edge of new trends in the industry. Their team always provides consistent, excellent guest services.” – Charles Thompson, director of rooms, Inn on Biltmore Estate


Address:
120 Coxe Avenue, Suite 2B
Asheville
North Carolina
28801
United States
T: 828-705-3701
E: [email protected]
W: ismspa.com
Twitter: @ismspa
Linkedin: innovative-spa-management/
Facebook: ismspa



 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS