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Background
Zenoti’s passion for the industry began
in 2010, when the company founders
opened their own wellness centres. That
passion has fueled a deep understanding
of the industry – and has defined how
a software company can drive success
for beauty and wellness businesses.
Main products and services
Zenoti software addresses every aspect of
running a spa business: driving revenue
growth, empowering staff, delivering
an exceptional client experience, and
realising efficiencies from booking
appointments to managing inventory.
• Online appointment booking: Guests can book a date, time
and their favourite provider.
• Group bookings: Book multiple
appointments with different services.
• Staff engagement and performance
management: Therapists can see their
schedule, tips, performance, and more.
• Advance deposits: Require guests
to provide a deposit upon booking.
• Intelligent inventory management: Staff
gets quick insights into ordering needs.
• Memberships: A variety of options
to drive recurring revenue.
• Targeted marketing: Segment your client base to send the right
message to the right people.
• Branded mobile app just for clients:
Customers can book appointments, and
see their past visits and purchases.
• Digital gift cards: Available online
and redeemable at any location.
• Reporting and analytics: Custom
dashboards give insight into financials,
inventory, guest data, and more.
• Automated payments: A streamlined
checkout experience making payment easy.
USPs
With a dedication to product excellence
and innovation, Zenoti focuses on helping
spas achieve revenue growth by :
1. maximising the number of available slots
in the appointment book;
2. optimising staff utilisation; and
3. getting the highest possible revenue per client visit.
Zenoti automation and intelligence are designed
to achieve all three, driving regular,
consistent revenue growth for spas.
In 2022, top-performing spas partnering
with Zenoti achieved some of the industry’s
most impressive performance metrics:
staff utilisation ranging from 89 to 97%;
repeat guest rates (4 visits per year)
between 71 and 83%; and online booking
occurring for two-thirds of all visits.
Where in the world?
The US, Canada, Europe, Africa, the Middle East, India, Southeast Asia, Australia, and New Zealand.
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