The CEO of Basic-Fit shared insights into the workings of the company at the
Virtuagym FitNation conference in Amsterdam. Megan Whitby was there for HCM
By Megan Whitby | Published in Health Club Management 2020 issue 3
Founded in the Netherlands, budget operator Basic-Fit has more than 750 locations across the Netherlands, Belgium, France, Luxembourg and Spain.
The brand has cited ambitions to increase its European club network to reach the 1,250 club mark in 2022.
CEO Rene Moos was a professional tennis player in the 1980s, but didn’t reach the top, so became a tennis coach.
He opened his own tennis school which grew into a complex with 24 courts and fitness facilities, before launching the first Total Health Club in Hoofddorp in the Netherlands, however, Moos told delegates at the FitNation conference the club wasn’t much more successful than his tennis career had been.
Eventually, he found success, along with his business partner, Eric Wilborts, in the budget fitness market. “I failed as a tennis player, but succeeded as a businessman,” he told delegates.
About Basic-Fit Having witnessed the success of Planet Fitness in using a low-cost approach, he was inspired to follow the same route in building his own business.
“Our brand operates with a low-cost model because, although investment is low, the return is high,” Moos said.
The brand recently launched in France and despite concerns it would be a challenging market to enter, Moos described the move as “fairly easy”.
“You have to focus your efforts and resources to succeed,” he said. “Better a market leader in a few countries than number three or four in many countries.
“Time to market is important and you can always improve with feedback,” said Moos. “Better done than perfect!”
In depth insights Moos gave an in-depth presentation into Basic-Fit’s operating structure. He explained how the brand’s gyms are remotely managed by centralised teams using smart cameras and intercom systems, because the brand has so few staff at clubs and wants to support them.
This method was initially tested and fine-tuned in three locations and then rolled out across the estate.
Basic-Fit has developed its own remote surveillance tool and control-room to observe in-club activity using live-feeds that are monitored by sound and vision by an external, off-site team.
This allows the club to control access to clubs as well as keeping tabs on security and tracking members’ welfare.
To illustrate how this works in practice, Moos explained that – using specialist software – Basic-Fit’s surveillance system also monitors levels of aggression in clubs.
If raised voices or certain verbal intonations that signal aggression are detected, the system alerts Basic-Fit’s remote control-operators, allowing them to intervene if necessary, by sending someone to site.
Data driven “We have one staff member per gym and about 20 to 25 smart cameras,” Moos explained. “These cameras are monitored 24/7 in our own control room and everything is data-driven, from opening the doors to operating the assistance intercom.
“But of course, this kind of system is not something you can set up easily and it also involves trial and error,” he said. “These smart cameras detect, among other things, whether someone has been lying still for more than three minutes, so we can tell if someone has become ill. However, you can guess what happened when Basic-Fit introduced yoga classes… the control room went crazy!”
Future tech During his keynote, Moos made predictions about the future relationship between the fitness industry and technology, saying: “The fitness world will see VR really take off in a couple of years, and I believe that we’ll soon see Apple and Google enter this industry.
“If this happens, gym operators simply won’t have the budgets to be able to compete against such major brands”.
Megan Whitby, reporting from the Virtuagym FitNation conference in the Netherlands, for HCM
Read our interview with Tom Moos, son of Rene, in the February issue of HCM magazine
Top tips from Rene Moos
Better done than perfect
Release your product and improve it based on feedback
Focus your energies
It’s better to be the number one in one market than number three or four in many
Make mistakes
Don’t just think, but do. Try new things
Create a strong, loyal team
They will underpin your business success
Cluster
If you want to set up additional gyms, do so in places you’re already known
Keep innovating
Your competitor is no longer just another gym.
Big tech is coming
Rene Moos, photographed at the first
Virtuagym FitNation conference in Amsterdam
The CEO of Basic-Fit shared insights into the workings of the company at the
Virtuagym FitNation conference in Amsterdam. Megan Whitby was there for HCM
By Megan Whitby | Published in Health Club Management 2020 issue 3
Founded in the Netherlands, budget operator Basic-Fit has more than 750 locations across the Netherlands, Belgium, France, Luxembourg and Spain.
The brand has cited ambitions to increase its European club network to reach the 1,250 club mark in 2022.
CEO Rene Moos was a professional tennis player in the 1980s, but didn’t reach the top, so became a tennis coach.
He opened his own tennis school which grew into a complex with 24 courts and fitness facilities, before launching the first Total Health Club in Hoofddorp in the Netherlands, however, Moos told delegates at the FitNation conference the club wasn’t much more successful than his tennis career had been.
Eventually, he found success, along with his business partner, Eric Wilborts, in the budget fitness market. “I failed as a tennis player, but succeeded as a businessman,” he told delegates.
About Basic-Fit Having witnessed the success of Planet Fitness in using a low-cost approach, he was inspired to follow the same route in building his own business.
“Our brand operates with a low-cost model because, although investment is low, the return is high,” Moos said.
The brand recently launched in France and despite concerns it would be a challenging market to enter, Moos described the move as “fairly easy”.
“You have to focus your efforts and resources to succeed,” he said. “Better a market leader in a few countries than number three or four in many countries.
“Time to market is important and you can always improve with feedback,” said Moos. “Better done than perfect!”
In depth insights Moos gave an in-depth presentation into Basic-Fit’s operating structure. He explained how the brand’s gyms are remotely managed by centralised teams using smart cameras and intercom systems, because the brand has so few staff at clubs and wants to support them.
This method was initially tested and fine-tuned in three locations and then rolled out across the estate.
Basic-Fit has developed its own remote surveillance tool and control-room to observe in-club activity using live-feeds that are monitored by sound and vision by an external, off-site team.
This allows the club to control access to clubs as well as keeping tabs on security and tracking members’ welfare.
To illustrate how this works in practice, Moos explained that – using specialist software – Basic-Fit’s surveillance system also monitors levels of aggression in clubs.
If raised voices or certain verbal intonations that signal aggression are detected, the system alerts Basic-Fit’s remote control-operators, allowing them to intervene if necessary, by sending someone to site.
Data driven “We have one staff member per gym and about 20 to 25 smart cameras,” Moos explained. “These cameras are monitored 24/7 in our own control room and everything is data-driven, from opening the doors to operating the assistance intercom.
“But of course, this kind of system is not something you can set up easily and it also involves trial and error,” he said. “These smart cameras detect, among other things, whether someone has been lying still for more than three minutes, so we can tell if someone has become ill. However, you can guess what happened when Basic-Fit introduced yoga classes… the control room went crazy!”
Future tech During his keynote, Moos made predictions about the future relationship between the fitness industry and technology, saying: “The fitness world will see VR really take off in a couple of years, and I believe that we’ll soon see Apple and Google enter this industry.
“If this happens, gym operators simply won’t have the budgets to be able to compete against such major brands”.
Megan Whitby, reporting from the Virtuagym FitNation conference in the Netherlands, for HCM
Read our interview with Tom Moos, son of Rene, in the February issue of HCM magazine
Top tips from Rene Moos
Better done than perfect
Release your product and improve it based on feedback
Focus your energies
It’s better to be the number one in one market than number three or four in many
Make mistakes
Don’t just think, but do. Try new things
Create a strong, loyal team
They will underpin your business success
Cluster
If you want to set up additional gyms, do so in places you’re already known
Keep innovating
Your competitor is no longer just another gym.
Big tech is coming
Rene Moos, photographed at the first
Virtuagym FitNation conference in Amsterdam
Atmantan Wellness Centre, an integrative wellness destination in Mulshi, near Pune in India, is
expanding its portfolio by adding a new centre in Hyderabad that will launch between 2028 and
2029.
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
