According to Toni Nurnberg, the spa director at Sedona Rouge in Arizona, US, hiring for compatibility is one of the most important considerations when selecting staff for any spa.

Speaking about how essential it is to create a happy, healthy therapist within the spa workplace, Nurnberg said: “During the hiring process, it’s as important to therapists who are team players as therapists who are well trained. Hiring for the compatibility factor will save countless hours in employee counselling later on.

“While prima donnas give great treatments, they can sometimes undermine the cohesiveness of the staff.” (See Spa Business 07/01 p105. To order, visit www.spabusiness.com)