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Liz Terry: Franchises are reshaping the spa market
POSTED 12 May 2014 . BY Helen Andrews
Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models
The increasing number of massage franchise businesses in the US are drawing new types of consumers to the spa industry and accelerating the sector’s growth, according to Spa Business editor Liz Terry.

One example of rapidly expanding franchise businesses is market leader Massage Envy which reached the US$1bn (€726m, £592m) turnover mark last year and will have more than 1,000 spas by the end of 2014.

New entrants in the US such as Massage Green Spa, Hand and Stone and Massage Luxe are also growing quickly.

Writing in the Q2 edition of Spa Business, Terry highlights the need for an estimation of the value or volume of crossover business – people who are introduced to the spa industry via a franchise and go on to become customers of full-service spas and vice versa.

Terry compares spa franchise businesses to her experiences in the health and fitness sector. “It seems likely the spa franchise market will turn out to be a similar shape to the health club sector by the time it reaches maturity,” she says.

Spa franchise customers – like those belonging to health clubs – are prepared to travel 20-30 minutes for a treatment, while the pricing models similar to those deployed by volume health club operators, she adds.

However the main question, Terry concludes, is whether spa franchises can be sustained without impacting full-service spas.

“In the health club industry, where budget offers have proliferated, they’re starting to bed down to co-exist in a sustainable way with the high end operations, but have knocked the stuffing out of the mid-market,” says Terry.

"Spa operators must also take into account the impact franchises are having on the wider spa market such as the need for effective quality control, market fatigue and employing enough well-trained staff to meet demand."

To read the latest edition of Spa Business, click here.
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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Liz Terry: Franchises are reshaping the spa market
POSTED 12 May 2014 . BY Helen Andrews
Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models
The increasing number of massage franchise businesses in the US are drawing new types of consumers to the spa industry and accelerating the sector’s growth, according to Spa Business editor Liz Terry.

One example of rapidly expanding franchise businesses is market leader Massage Envy which reached the US$1bn (€726m, £592m) turnover mark last year and will have more than 1,000 spas by the end of 2014.

New entrants in the US such as Massage Green Spa, Hand and Stone and Massage Luxe are also growing quickly.

Writing in the Q2 edition of Spa Business, Terry highlights the need for an estimation of the value or volume of crossover business – people who are introduced to the spa industry via a franchise and go on to become customers of full-service spas and vice versa.

Terry compares spa franchise businesses to her experiences in the health and fitness sector. “It seems likely the spa franchise market will turn out to be a similar shape to the health club sector by the time it reaches maturity,” she says.

Spa franchise customers – like those belonging to health clubs – are prepared to travel 20-30 minutes for a treatment, while the pricing models similar to those deployed by volume health club operators, she adds.

However the main question, Terry concludes, is whether spa franchises can be sustained without impacting full-service spas.

“In the health club industry, where budget offers have proliferated, they’re starting to bed down to co-exist in a sustainable way with the high end operations, but have knocked the stuffing out of the mid-market,” says Terry.

"Spa operators must also take into account the impact franchises are having on the wider spa market such as the need for effective quality control, market fatigue and employing enough well-trained staff to meet demand."

To read the latest edition of Spa Business, click here.
RELATED STORIES
Mosaic Spa & Health Clubs trials spa cardholder scheme


Mosaic Spa & Health Clubs has launched a new spa cardholder scheme at the Blofield Heath Imagine spa in Norfolk, UK.
Exclusive: YeloSpa’s Nicolas Ronco outlines ambitious expansion plans


Nicolas Ronco, the French entrepreneur behind spa and nap concept YeloSpa, is aiming to expand the US-based business into Europe, as part of large-scale plans that will also see the company franchise up to 150 US locations and launch a sleep and wellbeing product range.
MORE NEWS
Gran Hotel Taoro opens Sandára Wellness Centre
Gran Hotel Taoro in northern Tenerife, Spain, has completed the final phase of its three-year renovation with the debut of its Sandára Wellness Centre.
Franchise expert Carrie Walsh joins Hand and Stone Massage and Facial Spa as CEO
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand.
HCM Invest opens applications for pitching slots
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
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FEATURED SUPPLIERS

MSpa Oslo series: a timeless bestseller
The MSpa Oslo series is a perennial bestseller in global markets. With innovative engineering and premium performance, this completely portable spa line-up is expertly designed to meet the needs of customers worldwide. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Knesko Skin

Known for their unique approach to wellness and beauty, Knesko’s products combine ancient healing tr [more...]
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+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
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ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS