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NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund

The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
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Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
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Online beauty and wellness booking company Treatwell has recently partnered with Apple Maps to allow its users to easily book appointments directly within the mobile app.
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Kerzner’s fitness-centric hotel brand Siro to debut inside towering Dubai development
Resort developer and operator Kerzner International has announced its new wellbeing- and fitness-centric hospitality brand Siro is launching in Dubai in Q4 of 2023.
Arch Amenities Group announces acquisition of Hutchinson Consulting
Hutchinson Consulting has been acquired by Arch Amenities Group (AAG), a global provider of hospitality management and consulting services for commercial and residential properties, hotels, spas, private clubs and recreational spaces.
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NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund
The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
RELATED STORIES
ISM Spa launches new spa concept with signature journey inspired by the five elements


Spa management company, ISM Spa, has introduced a new spa and wellness concept named R+R Wellness, at the Grand Hyatt Nashville.
ISM Spa expands US footprint and debuts new branded spa concept


Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
MORE NEWS
Treatwell beauty and wellness appointments now bookable on Apple Maps
Online beauty and wellness booking company Treatwell has recently partnered with Apple Maps to allow its users to easily book appointments directly within the mobile app.
Brain upgrade app launches to reduce Alzheimer’s risk
The Food for the Brain Foundation has released a new app, Cognition, which it claims can help people cut their risk of Alzheimer’s by half.
Kerzner’s fitness-centric hotel brand Siro to debut inside towering Dubai development
Resort developer and operator Kerzner International has announced its new wellbeing- and fitness-centric hospitality brand Siro is launching in Dubai in Q4 of 2023.
Arch Amenities Group announces acquisition of Hutchinson Consulting
Hutchinson Consulting has been acquired by Arch Amenities Group (AAG), a global provider of hospitality management and consulting services for commercial and residential properties, hotels, spas, private clubs and recreational spaces.
Sony unlocks the metaverse with the launch of Mocopi sensors for avatar creation
Sony has announced that it will be releasing a motion-tracking product called Mocopi in January that looks set to accelerate the services fitness and wellness and also entertainment and attractions companies can provide in the metaverse.
Ozone therapy, IV infusions and cancer screening coming to Kamalaya Koh Samui in 2023
As of January 2023, integrative health will be top of the menu at holistic wellness destination Kamalaya Wellness Sanctuary & Holistic Spa in Koh Samui, Thailand, following the launch of its new integrative health facility, Longevity House.
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FEATURED SUPPLIERS

Iyashi Dôme sets industry standard for touchless infrared sauna technology
Iyashi Dôme has been an industry pioneer for 20 years and is responsible for creating the authentic Japanese long infrared sauna. [more...]

Living Earth Crafts® - the first choice for world-class spas
Living Earth Crafts (LEC) is the world’s most recognised manufacturer of premium spa and wellness equipment. [more...]
+ More featured suppliers  
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BC Softwear Ltd

British-based, BC SoftWear was launched in 2002 by founder and managing director, Barbara Cooke. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

About us | J Grabner GmbH
More than 30 employees have one thing in common with the company founder Josef Grabner: Their enthusiasm for nature in all its individual facets Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

19-22 Jan 2023

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
31 Jan - 02 Feb 2023

Spatex 2022

Coventry Building Society Arena, Coventry, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
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PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS