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NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund

The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
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Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
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NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund
The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
RELATED STORIES
ISM Spa launches new spa concept with signature journey inspired by the five elements


Spa management company, ISM Spa, has introduced a new spa and wellness concept named R+R Wellness, at the Grand Hyatt Nashville.
ISM Spa expands US footprint and debuts new branded spa concept


Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
MORE NEWS
Remembering Olivia Newton-John – a champion of wellness
Actress, singer and long-term wellness advocate, Dame Olivia Newton-John has died aged 73.
Stress-busting sound wellness treatments debut at Kimpton Charlotte Square Hotel
The wild sounds of the natural world have been captured to create the Swell Room, a new sound wellness room at the Kimpton Charlotte Square Hotel in Edinburgh
Smoke cleansing rituals inspire Brush Creek Ranch’s newly refreshed spa in Wyoming
The Lodge & Spa at Brush Creek Ranch in Saratoga, Wyoming, has opened the doors to its newly renovated spa and wellness centre.
Arch Amenities Group acquires pool management and construction company
Arch Amenities Group (AAG) has acquired US-based pool construction and management company NYS Pool Management.
Soneva Soul launches London Wellness Specialist Network
Barefoot luxury hotel and wellness brand Soneva has announced the launch of the London Wellness Specialist Network as part of its new transformative wellness concept, called Soneva Soul.
The Ranch shares plans for nature-centric retreat in New York’s Hudson Valley
US-based luxury health and wellness brand The Ranch is going to launch its first East Coast destination in the Lower Hudson Valley near Tuxedo Park, New York.
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FEATURED SUPPLIERS

How EverySkin increased revenue by going digital with Zenoti
Premium aesthetics spa brand EverySkin wanted to offer guests a modern, digital experience across their six locations – but they were struggling to find the right tools. [more...]

Maximise spa breaks with Core by Premier Software
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency,Spabreaks.com, to redirect focus to your spa and increase bookings. [more...]
+ More featured suppliers  
COMPANY PROFILES
The HydraFacial Company

Established in 1997, the HydraFacial Company is one of the world’s leading aesthetic device manufact [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

About us | J Grabner GmbH
More than 30 employees have one thing in common with the company founder Josef Grabner: Their enthusiasm for nature in all its individual facets Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

12-13 Sep 2022

2022 Salt Therapy Association Conference

Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
12-14 Sep 2022

Spa Life Ireland

Galgorm Spa & Golf Resort , Ballymena, Ireland
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS