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NEWS
The Gym Group installs Star Trek-style hologram to answer member queries
POSTED 25 Apr 2014 . BY Jak Phillips
CEO John Treharne says the hologram will add to the member experience without impacting on staff levels
Budget chain The Gym Group has boldly gone where no gym has gone before by investing in a Star trek-style virtual membership adviser at two of its city venues.

The interactive, life-size hologram has been installed on a trial basis to answer questions and assist with new member applications at The Gym Nottingham and The Gym Vauxhall in London. If the feedback is positive, virtual membership advisers will be rolled out at the other 41 Gym venues across the UK.

“The life-size hologram positioned at the entrance will provide members with an innovative means of sourcing information which is more personal than simply visiting our FAQ page on the website," said The Gym Group CEO and founder John Treharne.

"It will also give the impression of a personal meet and greet, with a smile to welcome every member who comes through the door."

Treharne added that the hologram was there to enhance the member experience but wouldn't have an impact of current staff levels, emphasising that the company recognises the technology is no substitute for ‘the personal touch’.

The company has undergone a major expansion in recent years and is currently awaiting Office of Fair Trading (OFT) approval for a proposed merger with budget rival Pure Gym. If successful, the new company (as yet unnamed) would comprise more than 100 gyms across the UK.

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NEWS
The Gym Group installs Star Trek-style hologram to answer member queries
POSTED 25 Apr 2014 . BY Jak Phillips
CEO John Treharne says the hologram will add to the member experience without impacting on staff levels
Budget chain The Gym Group has boldly gone where no gym has gone before by investing in a Star trek-style virtual membership adviser at two of its city venues.

The interactive, life-size hologram has been installed on a trial basis to answer questions and assist with new member applications at The Gym Nottingham and The Gym Vauxhall in London. If the feedback is positive, virtual membership advisers will be rolled out at the other 41 Gym venues across the UK.

“The life-size hologram positioned at the entrance will provide members with an innovative means of sourcing information which is more personal than simply visiting our FAQ page on the website," said The Gym Group CEO and founder John Treharne.

"It will also give the impression of a personal meet and greet, with a smile to welcome every member who comes through the door."

Treharne added that the hologram was there to enhance the member experience but wouldn't have an impact of current staff levels, emphasising that the company recognises the technology is no substitute for ‘the personal touch’.

The company has undergone a major expansion in recent years and is currently awaiting Office of Fair Trading (OFT) approval for a proposed merger with budget rival Pure Gym. If successful, the new company (as yet unnamed) would comprise more than 100 gyms across the UK.

RELATED STORIES
MORE NEWS
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
KX Chelsea invests £15 million to upgrade its wellness offering
Premium London health club, KX Chelsea, will imminently unveil its most significant redevelopment since its launch in 2002 to create an integrated wellness model combining training, recovery and relaxation.
Rosewood Le Guanahani St Barth offers ocean-themed yoga for Global Wellness Day
Rosewood Le Guanahani St Barth, on the northeast coast of Saint Barthélemy in the French West Indies, is offering a programme of ocean-inspired yoga classes between 8-14 June to celebrate Global Wellness Day (GWD).
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
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In a world where imbalance often accumulates quietly, Wildsmith unveils its newest wellbeing innovation: Silent Loads, an approach designed to meet the needs of modern spa guests with precision and depth. [more...]

Spa Life – where spa leaders grow together
The Spa Life UK Convention returns from 21–23 June 2026 at Whittlebury Park Hotel, Spa & Golf Resort, bringing together spa managers, directors and owners for two days of focused education, meaningful connection and commercial insight. [more...]
+ More featured suppliers  
COMPANY PROFILES
Yon-Ka

As pioneers in aromatherapy since 1954 and founders of the Yon-Ka brand, the Multaler Laboratories, [more...]
+ More profiles  
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ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS