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NEWS
The Gym Group installs Star Trek-style hologram to answer member queries
POSTED 25 Apr 2014 . BY Jak Phillips
CEO John Treharne says the hologram will add to the member experience without impacting on staff levels
Budget chain The Gym Group has boldly gone where no gym has gone before by investing in a Star trek-style virtual membership adviser at two of its city venues.

The interactive, life-size hologram has been installed on a trial basis to answer questions and assist with new member applications at The Gym Nottingham and The Gym Vauxhall in London. If the feedback is positive, virtual membership advisers will be rolled out at the other 41 Gym venues across the UK.

“The life-size hologram positioned at the entrance will provide members with an innovative means of sourcing information which is more personal than simply visiting our FAQ page on the website," said The Gym Group CEO and founder John Treharne.

"It will also give the impression of a personal meet and greet, with a smile to welcome every member who comes through the door."

Treharne added that the hologram was there to enhance the member experience but wouldn't have an impact of current staff levels, emphasising that the company recognises the technology is no substitute for ‘the personal touch’.

The company has undergone a major expansion in recent years and is currently awaiting Office of Fair Trading (OFT) approval for a proposed merger with budget rival Pure Gym. If successful, the new company (as yet unnamed) would comprise more than 100 gyms across the UK.

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Uniting the world of spa & wellness
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NEWS
The Gym Group installs Star Trek-style hologram to answer member queries
POSTED 25 Apr 2014 . BY Jak Phillips
CEO John Treharne says the hologram will add to the member experience without impacting on staff levels
Budget chain The Gym Group has boldly gone where no gym has gone before by investing in a Star trek-style virtual membership adviser at two of its city venues.

The interactive, life-size hologram has been installed on a trial basis to answer questions and assist with new member applications at The Gym Nottingham and The Gym Vauxhall in London. If the feedback is positive, virtual membership advisers will be rolled out at the other 41 Gym venues across the UK.

“The life-size hologram positioned at the entrance will provide members with an innovative means of sourcing information which is more personal than simply visiting our FAQ page on the website," said The Gym Group CEO and founder John Treharne.

"It will also give the impression of a personal meet and greet, with a smile to welcome every member who comes through the door."

Treharne added that the hologram was there to enhance the member experience but wouldn't have an impact of current staff levels, emphasising that the company recognises the technology is no substitute for ‘the personal touch’.

The company has undergone a major expansion in recent years and is currently awaiting Office of Fair Trading (OFT) approval for a proposed merger with budget rival Pure Gym. If successful, the new company (as yet unnamed) would comprise more than 100 gyms across the UK.

RELATED STORIES
MORE NEWS
AI firm Midjourney enters wellness with spa, fitness and body scanning concept
TLee Spas and Wellness has revealed the design concept for a high-tech spa with body mapping scanners to improve public health, for AI company Midjourney.
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Ameyalli, the 78-acre wellbeing resort and residential community in Midway in Utah, US, has broken ground on phase two of the hot spring development – the Ameyalli Resort and Spa – which is due to open in 2028.
Swissline opens renovated urban wellness destination Labo Spa in Zurich
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Gran Hotel Taoro opens Sandára Wellness Centre
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In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]

HPO Tech brings design-led hyperbaric systems to the spa floor
Hyperbaric oxygen therapy has moved well beyond the clinic and spa operators represent the fastest-growing market for the technology. [more...]
+ More featured suppliers  
COMPANY PROFILES
Phytomer

Founded in Brittany, France, in 1972 by Jean Gédouin, Phytomer is a family-owned company now in its [more...]
+ More profiles  
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DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
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SpaTec North America

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©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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LEISURE MEDIA PRODUCT SEARCH
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