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PRODUCT NEWS
New spa software Agilysys Spa launches at 2023 ISPA Conference
17 May 2023 . BY Megan Whitby
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations / Shutterstock/NDAB Creativity
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations / Shutterstock/NDAB Creativity
Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence.
– Frank Pitsikalis
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”
Supplier details
Agilysys (Europe) Limited
Warrington Cheshire UK
Agilysys provides IT solutions to the hospitality sector, to hotels, casinos, stadia, destination resorts and cruise lines, including spa and health club management, controlling multiple aspects of operations - from reservations, check-in, point-of-sale and business intelligence, to inventory and procurement management to document management.
www.agilysys.com/hospitality
More details
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©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
PRODUCT NEWS
New spa software Agilysys Spa launches at 2023 ISPA Conference
17 May 2023 . BY Megan Whitby
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations / Shutterstock/NDAB Creativity
Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence.
– Frank Pitsikalis
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”
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PRODUCT NEWS
JK Wellness' full-body LED light therapy bed Revive Pro IR Laydown makes global debut
JK Wellness, the beauty, spa and wellness division of JK Group UK and Ireland, has launched a full-body LED light therapy unit combining red light and near-infrared light technology.
Klafs launches all-new Taras outdoor sauna
Klafs has introduced the Taras outdoor sauna to offer a blend of functionality and style.
Unlocking the power of energy: W3Spa EMEA 2024 gears up to ignite new industry connections in Sardinia
The countdown is on for the third edition of W3Spa EMEA, an industry buyer event hosted by international buyer event company We Work Well (WWW).
GM Collin introduces pro-ageing Poly-Acid Peel Serum
The Poly-Acid Peel Serum is GM Collin’s latest pro-ageing solution to help combat wrinkles, fine lines and dull complexion.
Yon-ka tackles stress and sleep health with new Serum CBD and treatments
Heightened stress and poor sleep are believed to accelerate the ageing process twice as quickly. To help combat this, Yon-ka has released Serum CBD along with a 90-minute face and back sleep therapy ritual.
Dornbracht unveils new Aquahalo experience shower inspired by crystal chandeliers
Spa and bathroom fittings manufacturer Dornbracht has enhanced its portfolio with a new sculptural experience shower called the Aquahalo.
Elemis’ first standalone store to open in London’s Covent Garden
British spa and skincare giant Elemis is making a grand entrance into London's retail scene, handpicking Covent Garden's Seven Dials for its inaugural standalone store.
Myndstream teases new breathwork series in collaboration with Grammy Award winner Peter Kater
Freddie Moross, founder of wellness music provider Myndstream, has announced plans to launch Spiritus – a brand new breathwork series by Grammy Award-winning musician and composer Peter Kater – onto the company’s music streaming service, The Stream.
Full Balance reveals all-natural reflexology board
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".
Scottish spa industry to gather at first-ever Spa Life Scotland event
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.
We Work Well organises annual pre-ISPA charity hike in Scottsdale
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.
+ More products   
 
COMPANY PROFILES
KLAFS GmbH

Founded in 1928, KLAFS is known as an award winning, world-leading trendsetter in wellness and spa. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

18-22 May 2024

Eco Resort Network

The Ravenala Attitude Hotel, Mauritius
23-24 May 2024

European Health Prevention Day

Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS