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PRODUCT NEWS
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
16 Oct 2020 . BY Megan Whitby
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Decléor launches plant-powered Cica-Botanic mask to nourish delicate and dry skin
Decléor’s new Cica-Botanic Mask uses plant power and botanical actives to calm redness, hydrate the skin and provide calming relief on application.
Introducing Living Earth Crafts’ dynamic all-in-one esthetics workstation
Clean up your aesthetics rooms! Living Earth Crafts’ Parker Spa Trolley neatly houses a professional Silhouet-Tone steamer and a versatile Daylight Lamps full-spectrum mag lamp in the confines of its compact roll-top trolley.
Thalion unveils marine supplement range as an ally for daily wellbeing
Marine product house Thalion has launched a new range of nutritional supplements rich in marine algae to boost vitality from within.
Spa Life UK celebrates freedom cautiously
The Spa Life UK Convention will take place on 2-3 August at the Wyboston Lakes Resort, UK, making it one of the first live events of the year for the spa industry.
Diana Mestre’s new book taps the five elements to unveil transformative wellness concepts
Spa and wellness consultant and industry figure Diana Mestre has penned a new book named Wellness Codes, alongside her daughter Diana Hool.
HydraFacial: more than just a device
HydraFacial works in harmony with topical skincare lines and treatment services already carried in the spa, naturally increasing post-treatment retail sales for your chosen brand partners.
Bürgenstock Resort’s Alpine Spa partners with Dr Barbara Sturm on new treatments and product line
Bürgenstock Hotels & Resort Lake Lucerne has announced a new partnership with globally recognised german aesthetics doctor Dr Barbara Sturm, bringing her skincare line and treatment offering to its Alpine Spa.
Ojmar's new OCS SMART allows for a truly hands-free locker system
Ojmar has launched OCS SMART, a next-generation smart lock that can be controlled via a mobile phone, tablet, or smart watch using Bluetooth technology. It pairs with the OCS SMART app, to increase the ease of installation and usage.
RKF Luxury Linen designs exclusive collection for revamped Carlton Tower Jumeirah in London
RKF Luxury Linen has supplied an elegant custom-made linen collection for the Carlton Tower Jumeirah London, which opens its doors today to guests.
Elemental Herbology showcases new zesty body polish in invigorating scrub treatment
Elemental Herbology’s new Zest Sugar Body Polish is designed to help maintain skin health, reveal brighter, smoother skin and provide a soothing aromatherapy experience.
A new world for memberships
During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing.
Biologique Recherche introduces new body cream to sculpt and contour
Biologique Recherche has unveiled Liposculpt AC – a multi-action slimming care product designed to refine the figure, reduce the appearance of cellulite and firm the skin.
+ More products  
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Supplier details
AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.
https://www.asknicely.com/
More details
COMPANY PROFILES
TylöHelo

TylöHelo specialises in producing bespoke thermal experience areas for luxury hotels and spas. [more...]
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VIDEO GALLERY

BluGalaxy a Division of Blu Spas
This animation showcases the beautiful concept design of BluGalaxy Spa. Find out more...
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25-26 Jul 2021

The Les Nouvelles Esthetiques Spa Conference 2021

The Houghton Hotel, Johannesburg, South Africa
02-03 Aug 2021

Spa Life International (UK)

The Woodlands Conference Centre, Wyboston, United Kingdom
+ More diary  
 
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News   Products   Magazine
PRODUCT NEWS
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
16 Oct 2020 . BY Megan Whitby
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Decléor launches plant-powered Cica-Botanic mask to nourish delicate and dry skin
Decléor’s new Cica-Botanic Mask uses plant power and botanical actives to calm redness, hydrate the skin and provide calming relief on application.
Introducing Living Earth Crafts’ dynamic all-in-one esthetics workstation
Clean up your aesthetics rooms! Living Earth Crafts’ Parker Spa Trolley neatly houses a professional Silhouet-Tone steamer and a versatile Daylight Lamps full-spectrum mag lamp in the confines of its compact roll-top trolley.
Thalion unveils marine supplement range as an ally for daily wellbeing
Marine product house Thalion has launched a new range of nutritional supplements rich in marine algae to boost vitality from within.
Spa Life UK celebrates freedom cautiously
The Spa Life UK Convention will take place on 2-3 August at the Wyboston Lakes Resort, UK, making it one of the first live events of the year for the spa industry.
Diana Mestre’s new book taps the five elements to unveil transformative wellness concepts
Spa and wellness consultant and industry figure Diana Mestre has penned a new book named Wellness Codes, alongside her daughter Diana Hool.
HydraFacial: more than just a device
HydraFacial works in harmony with topical skincare lines and treatment services already carried in the spa, naturally increasing post-treatment retail sales for your chosen brand partners.
Bürgenstock Resort’s Alpine Spa partners with Dr Barbara Sturm on new treatments and product line
Bürgenstock Hotels & Resort Lake Lucerne has announced a new partnership with globally recognised german aesthetics doctor Dr Barbara Sturm, bringing her skincare line and treatment offering to its Alpine Spa.
Ojmar's new OCS SMART allows for a truly hands-free locker system
Ojmar has launched OCS SMART, a next-generation smart lock that can be controlled via a mobile phone, tablet, or smart watch using Bluetooth technology. It pairs with the OCS SMART app, to increase the ease of installation and usage.
RKF Luxury Linen designs exclusive collection for revamped Carlton Tower Jumeirah in London
RKF Luxury Linen has supplied an elegant custom-made linen collection for the Carlton Tower Jumeirah London, which opens its doors today to guests.
Elemental Herbology showcases new zesty body polish in invigorating scrub treatment
Elemental Herbology’s new Zest Sugar Body Polish is designed to help maintain skin health, reveal brighter, smoother skin and provide a soothing aromatherapy experience.
A new world for memberships
During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing.
Biologique Recherche introduces new body cream to sculpt and contour
Biologique Recherche has unveiled Liposculpt AC – a multi-action slimming care product designed to refine the figure, reduce the appearance of cellulite and firm the skin.
+ More products   
 
Supplier details
AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.
https://www.asknicely.com/
More details
COMPANY PROFILES
TylöHelo

TylöHelo specialises in producing bespoke thermal experience areas for luxury hotels and spas. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

BluGalaxy a Division of Blu Spas
This animation showcases the beautiful concept design of BluGalaxy Spa. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

25-26 Jul 2021

The Les Nouvelles Esthetiques Spa Conference 2021

The Houghton Hotel, Johannesburg, South Africa
02-03 Aug 2021

Spa Life International (UK)

The Woodlands Conference Centre, Wyboston, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS