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PRODUCT NEWS
Zenoti partners with Sutherland Global to provide 24/7 support to over 15,000 beauty and wellness businesses
04 Jun 2021 . BY Megan Whitby
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses
/ Shutterstock/Monkey Business Images
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses / Shutterstock/Monkey Business Images
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 15,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
Company profile

Zenoti

After experiencing the difficulties in running spas, salons and fitness centers without a software s [more...]
Supplier details
Zenoti
Manchester Manchester UK
Zenoti provides an all-in-one, cloud-based software solution for the beauty, wellness and fitness industries. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas, salons and fitness studios in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. To learn more about Zenoti visit us online and follow us on Twitter, Facebook, Instagram, and LinkedIn for the latest news and updates.
www.zenoti.com
More details
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PRODUCT NEWS
Zenoti partners with Sutherland Global to provide 24/7 support to over 15,000 beauty and wellness businesses
04 Jun 2021 . BY Megan Whitby
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 15,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
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PRODUCT NEWS
Voya’s three new serums respond to customers' skincare needs, says Mark Walton
Voya has unveiled three new organic facial serums; Hyaluronate anti-pollution serum; Bio- retinol concentrate serum; and Vitamin C anti-oxidant serum.
Wrap Up by VP unveils new luxury silk loungewear
LA-based loungewear brand Wrap Up by VP has completed its summer collection with a selection of new silk pyjamas and robes.
Debra Hogan joins Temple Spa senior management team
UK-based skincare and spa brand Temple Spa has announced the appointment of its new spa business development manager, Debra Hogan.
Swissline branches into body care with new Cell Shock Body collection
Swissline has drawn on its 30 years of experience in facial skincare to develop its first body care collection.
Good Pharma develops plant-based beverages to optimise benefits of spa visits
Good Pharma has expanded its plant-based wellbeing-centric beverage selection with a new No Worries, Botanical, Mushroom & Jujube Seed Infusion Tea.
Valmont unveils V-FIRM range and spa ritual to restore skin’s firmness
Swiss spa and beauty brand Valmont has introduced the V-FIRM skincare collection and an all- new spa treatment.
Phytomer revamps Expert Youth Cream with all-new formula, packaging and fragrance
Expert Youth Wrinkle-Plumping Cream is the latest innovation to be unveiled by marine skincare and spa brand Phytomer.
Veronique Gabai taps neuroscientific research to create mood-enhancing Aroma collection
Veronique Gabai has launched the Aroma luxury perfume therapy collection to improve wellbeing.
Devin Consulting promotes Colin Dougall to managing director
Devin Consulting, one of the UK’s largest independent pool and spa engineering consultancies, has appointed Colin Dougall as managing director.
Daniel Thwaites and Temple Spa strike up new partnership
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Essence nose rings make aromatherapy available anytime, anywhere, says Michael DeLeeuw
Essence has introduced a nasal diffuser product to the spa, hospitality and healthcare markets designed to enhance wellbeing in a variety of settings.
Therabody introduces its first facial health device, the TheraFace PRO
Percussive therapy tech company Therabody has introduced the TheraFace PRO to offer the ‘ultimate portable facial health device’ for professional use in spas and by consumers at home.
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IONTO Health & Beauty GmbH

In 1979, Gertraud La Fontaine – a pioneer with a passion for technology – opened up a cosmetic i [more...]
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Sommerhuber GmbH - Ceramic heated LOUNGER ONE PLUS - ultimate relaxation
Lounger One Plus is characterized by an organic aesthetic, delicate contours and an ideal lying comfort. Comfortable ergonomically shaped Heat Storing Ceramics nestle the skin and provide for perfect relaxation – touchless enjoyment meeting the highest hygiene standards. Find out more...
+ More videos  

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+ More directory  
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12-13 Sep 2022

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Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
12-14 Sep 2022

Spa Life Ireland

Galgorm Spa & Golf Resort , Ballymena, Ireland
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ADVERTISE . CONTACT US

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©Cybertrek 2022

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