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Editor’s letter
Who will own the well-life consumer?

It’s the wild west out there and there’s a land grab going on as interested parties make their play to own the well-life consumer. It’s not clear yet how this will pan out as the industry matures, or where spa stands in the pecking order, but the threats are clear

By Liz Terry | Published in Spa Business 2016 issue 2


Personal health and wellbeing is emerging as one of the standout consumer markets of this century and it’s sucking in new entrants at breakneck speed.

The question is, who will end up dominating this market – if anyone – and where will spa stand in the pecking order?

At the crux of this is the consumers’-eye perspective, because people who care about their health know it’s a round-the-clock commitment, not just something you opt in and out of as you fancy.

People leading a well life care about the entire Circle of Wellbeing – the whole-life picture. They care about their sleep, lifelong learning, the air they breathe, the food they eat, how they work and exercise and relax, how they socialise and spend their free time, how they spend and invest their money, how they live, how they die. All of it.

For them, it’s a total lifestyle choice and the power of this 24/7 dimension, when coupled with the spending habits of this fast-growing global tribe, have begun to catch the eye of an increasing number of major players.

Corporations such as Google, Microsoft, Intel, Apple and Amazon are racing to figure out how they can jump in: the prospect of this deep level of constant contact is alluring to those looking to own the consumer.

They also know this tribe is generally more affluent, educated and aspiring – whatever their background – making the prospect even more compelling.

The arrival of top level businesses like these poses interesting challenges, as well as raising the prospect of opportunity for partnerships and collaborations. Yet if big business wants in, then things will get bloody over the next decade as they battle for position and seek to create global consumer brands around personal wellbeing.

The challenge for the spa industry is that we are – on the whole – only geared up to sell time and experiences and not to engage round-the-clock with consumers.

You could argue other sectors within wellbeing are doing a better job of bonding with the consumer and providing 24/7 support – the health and fitness industry and the healthcare sectors are both making fast progress with the engaging tech they need to be able to do this.

And they’re working with big business to do it, so wearbles are integrating with fitness apps and health and fitness businesses to create joined-up experiences.

It’s time for spa businesses to become global consumer brands and to figure out how to fit in to this bigger picture. Time to move beyond selling time to a point where we can build round-the-clock relationships with customers and major players in the wider wellbeing industry.

This will take investment and ambition, but it’s entirely within our scope. And if we don’t, then there’s a very real danger we’ll see our market taken over by others.

Liz Terry, editorial director @elizterry

FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]
+ More featured suppliers  
COMPANY PROFILES
Phytomer

Phytomer remains an independent family business led by the founder’s son, Antoine Gédouin. We coun [more...]
ESPA

Founded in 1992 by Susan Harmsworth, ESPA combines the conceptualisation, development and management [more...]
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28-30 Apr 2024

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08-08 May 2024

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Hotel Melià , Milano , Italy
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Uniting the world of spa & wellness
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News   Products   Magazine   Subscribe
Editor’s letter
Who will own the well-life consumer?

It’s the wild west out there and there’s a land grab going on as interested parties make their play to own the well-life consumer. It’s not clear yet how this will pan out as the industry matures, or where spa stands in the pecking order, but the threats are clear

By Liz Terry | Published in Spa Business 2016 issue 2


Personal health and wellbeing is emerging as one of the standout consumer markets of this century and it’s sucking in new entrants at breakneck speed.

The question is, who will end up dominating this market – if anyone – and where will spa stand in the pecking order?

At the crux of this is the consumers’-eye perspective, because people who care about their health know it’s a round-the-clock commitment, not just something you opt in and out of as you fancy.

People leading a well life care about the entire Circle of Wellbeing – the whole-life picture. They care about their sleep, lifelong learning, the air they breathe, the food they eat, how they work and exercise and relax, how they socialise and spend their free time, how they spend and invest their money, how they live, how they die. All of it.

For them, it’s a total lifestyle choice and the power of this 24/7 dimension, when coupled with the spending habits of this fast-growing global tribe, have begun to catch the eye of an increasing number of major players.

Corporations such as Google, Microsoft, Intel, Apple and Amazon are racing to figure out how they can jump in: the prospect of this deep level of constant contact is alluring to those looking to own the consumer.

They also know this tribe is generally more affluent, educated and aspiring – whatever their background – making the prospect even more compelling.

The arrival of top level businesses like these poses interesting challenges, as well as raising the prospect of opportunity for partnerships and collaborations. Yet if big business wants in, then things will get bloody over the next decade as they battle for position and seek to create global consumer brands around personal wellbeing.

The challenge for the spa industry is that we are – on the whole – only geared up to sell time and experiences and not to engage round-the-clock with consumers.

You could argue other sectors within wellbeing are doing a better job of bonding with the consumer and providing 24/7 support – the health and fitness industry and the healthcare sectors are both making fast progress with the engaging tech they need to be able to do this.

And they’re working with big business to do it, so wearbles are integrating with fitness apps and health and fitness businesses to create joined-up experiences.

It’s time for spa businesses to become global consumer brands and to figure out how to fit in to this bigger picture. Time to move beyond selling time to a point where we can build round-the-clock relationships with customers and major players in the wider wellbeing industry.

This will take investment and ambition, but it’s entirely within our scope. And if we don’t, then there’s a very real danger we’ll see our market taken over by others.

Liz Terry, editorial director @elizterry

LATEST NEWS
Sport England’s Active Lives insight finds record activity levels, but enduring health inequalities
While British adults are the most active they’ve been in a decade, health inequalities remain with the same groups missing out, according to Sport England’s latest Active Lives Adults Report.
Kerzner to expand Siro portfolio with recovery-focused hotels in Los Cabos and Riyadh
Kerzner International has signed deals to operate two new Siro recovery hotels in Mexico and Saudi Arabia, following the launch of the inaugural Siro property in Dubai this February.
Nuffield Health calls for National Movement Strategy as research shows decline in fitness levels among some consumers
Nuffield Health’s fourth annual survey, the Healthier Nation Index, has found people moved slightly more in 2023 than 2022, but almost 75 per cent are still not meeting WHO guidelines.
US spa industry hits record-breaking US$21.3 billion in revenue in 2023
The US spa industry is continuing its upward trajectory, achieving an unprecedented milestone with a record-breaking revenue of US$21.3 billion in 2023, surpassing the previous high of US$20.1 billion in 2022.
Immediate rewards can motivate people to exercise, finds new research
Short-term incentives for exercise, such as using daily reminders, rewards or games, can lead to sustained increases in activity according to new research.
Shannon Malave appointed spa director at Mohonk Mountain House
Spa and wellness veteran Shannon Malave has been named spa director at iconic US spa destination Mohonk Mountain House.
Six Senses unveils urban wellness retreat in Kyoto inspired by Japanese Zen culture
Six Senses Kyoto opens its doors today, marking the eco-luxury hotel and spa operator’s entry into Japan and a new addition to its urban collection.
UAE’s first Dior Spa debuts in Dubai at Dorchester Collection’s newest hotel, The Lana
The UAE’s first-ever Dior Spa has officially launched at The Lana, Dubai – the Dorchester Collection’s debut property in the Middle East.
Four Seasons’ Sacred River Spa in Bali relaunching in Q3 following extensive renovation
The Sacred River Spa at Four Seasons Resort Bali at Sayan will reopen later this year with an all-new design plus enhanced treatments and experiences inspired by its river valley home.
Circadian Trust invests in wellness to support its NHS partnerships
Operator Circadian Trust has launched a five-year growth drive designed to support health and wellbeing across South Gloucestershire, UK. The initiative will see a £2.4m investment in its five Active Lifestyle Centres.
US named world’s largest wellness economy, reaching US$1.8 trillion valuation
The Global Wellness Institute (GWI) has released new data on the US’ wellness economy, valuing it at US$1.8 trillion.
Galgorm Resort gears up to host UK Aufguss Championships next week
UK sauna enthusiasts will converge at Galgorm Resort in Northern Ireland next week for the highly anticipated second annual UK Aufguss Championships.
+ More news   
 
FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]
+ More featured suppliers  
COMPANY PROFILES
Phytomer

Phytomer remains an independent family business led by the founder’s son, Antoine Gédouin. We coun [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

28-30 Apr 2024

Spa Life Scotland

Radisson Blu Hotel, Glasgow,
08-08 May 2024

Hospitality Design Conference

Hotel Melià , Milano , Italy
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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