Spa Business - Premier Software Solutions Ltd
17 Jul 2019 Spa Business: uniting the world of wellness
 
 
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Company profile
Premier Software Solutions Ltd
Address:
9&10 Heritage Park
Hayes Way
Cannock
WS11 7LT
United Kingdom
Website: www.premier-core.com
Twitter: @corebypremier
Linkedin: Linkedin
Facebook: Facebook
 

Leonie Wileman, chief operations officer


Background
Premier Software (Premier) was founded in 1994 and is a privately-owned UK-based company with Mark Johnson as CEO; Chris Mallen as director; Leonie Wileman as chief operations officer and Loretta as Sales Manager.

Main products and services
Premier has spent over 20 years’ developing software solutions specifically for the spa, wellness and leisure industries.
Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software (Core), integrates globally with existing PMS system. It also has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.
Core is PCI-DSS certified, GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
• Premier caters to the full spectrum of the industry, from worldwide destination spas to boutique independent and prestigious hotels with spas.
• Core is accompanied by a comprehensive support package which includes real-time advice from its UK-based in-house support team; software updates; remote access between Premier’s customer care team and spa businesses alongside access to Premier’s mobile app for quick, easy and effective appointment booking on-the-go.
• Knowledge is key, and training is essential to get a return on investment. Premier personalises each training session to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on the areas of the software you will find most beneficial. This training can take place at your spa, Premier’s offices or over the internet.
• A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

How many spas do you supply?
Premier has over 1,200 clients globally.

Top clients
The Corinthia - London, The Landmark - London, The Lanesborough - London, Macdonalds Hotels and Resorts - UK, The Savoy - Ireland, Marbella Club - Spain, Villa la Coste – France, InterContinental Semiramis Cairo – Egypt, Burj Club Burj Khalifa - Dubai, Nikki Beach – Dubai.

Plans for 2019
Premier launched Online by Premier Software, its customisable web-suite, in early 2018. The company is now looking to add a new system to its portfolio in 2019. This period will also see Core’s capabilities and depth of functionality increase through the addition of new features.

What the clients say
“The amount of information Core retains is exceptional and we can tap into that data at any time of the day, any day of the week. Without Core, we would not be able to do this as efficiently and with as much success. The uplift in business across all spas is clear to see.”
Richard Clay, Group Spa Revenue Manager, Macdonald Hotels and Resorts.

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