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Wynne Business Consulting and Education

Background
Wynne Business, founded in 1998, specialises in creating, growing and fine- tuning spas, salons, wellness centres, hotel spas, fitness centres, and other beauty and health-related businesses.

How We Work
We engage with clients on targeted issues such as creative compensation plans, growing sales through menu engineering and sales & retail training, onboarding management personnel, or evaluating the feasibility of a business plan, as well as overall performance evaluations. We work with clients of all shapes and sizes, from small owner-operated day spas to multi-unit global brands. We are pragmatic, seasoned professionals who are passionate about integrating world-class customer experience with optimal revenue generation.

Main products and services
Business performance consulting and auditing

Whether you’re a spa, salon, wellness centre, medical practice, restaurant or independent retailer, we can help build better sales, profitability, customer loyalty, and employee engagement.

Specialties include:

■ Mystery shopping and sales flow analysis which gives you powerful insights into the strengths and weaknesses of your customer journey and identify costly gaps in your sales flow.
■ Performance optimisation programme: a customised, on-site, two-day rapid results programme which includes both assessment and staff training components to kick start business performance.
■ Leadership development: weekly or monthly coaching calls, our live spa directors management intensive, as well as our variety of self-paced online programmes, can help your front line and management teams develop their leadership skills.
■ Education: spa management and staff training
■ Spa Directors Management Intensive live: Our acclaimed live, three-day programme provides attendees with a clear understanding of the requirements for business success.
■ Spa Directors’ Management Intensive online: This twelve module, on-demand online course addresses and expands on the content of our live seminar, with regularly updated and topical material. Active students also participate in a facilitated monthly coaching call.
■ Wynne Business also presents classes, trainings and seminars on a wide array of current spa management and spa development topics, which can be customised.
■ Brand coaching and advising: Whether your sales team needs a better understanding of the challenges of their target clients, or you’d like a fresh perspective for a client sales or training meeting, we can help and we will customise content to your needs with both live and online events.

Where in the world?
Wherever we’re needed!
What the clients say
"As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance."
– Alison Abbott, Vi La Vita SPA, Vintners Inn
Wynne Business Consulting and Education: news from spabusiness.com
12 Oct 2022
A new survey has been launched to review shifts in wages and employment in the global spa industry.
07 Sep 2021
Erin Lee has been appointed as executive director of the World Halotherapy Association (WHA).
24 May 2021
Lisa Starr, principal of Wynne Business and 35-year spa and wellness industry veteran, has launched the StarrCast podcast, interviewing wellness professionals about their career path.
30 Aug 2017
Wynne Business senior consultant Lisa Starr is set to present several seminars at two African countries in the coming weeks.
Wynne Business Consulting and Education: featured in Spa Business, HCM and Fit Tech magazines
Global research: Pay day
Spa Business Handbook 2023 issue 1
How do the salaries, benefits and working environments for spa therapists differ around the world? Lisa Starr takes a look at Wynne Business’s survey of staff in 44 countries and gets some industry opinions on the findings
New opening: Lanserhof Sylt
Spa Business 2022 issue 3
Lisa Starr reports from Lanserhof Sylt, one of the most eagerly awaited spa and wellness openings in the world this year
Wynne Business Consulting and Education
Address: 10 Guernsey Road, Swarthmore, PA 19081, USA
Lisa Starr, principal
 
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08-11 Jan 2024

Hot Springs Connection Conference

Murrieta Hot Springs, United States
25-28 Jan 2024

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
+ More diary  
 
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©Cybertrek 2023
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
Silver COMPANY PROFILE

Wynne Business Consulting and Education

Background
Wynne Business, founded in 1998, specialises in creating, growing and fine- tuning spas, salons, wellness centres, hotel spas, fitness centres, and other beauty and health-related businesses.

How We Work
We engage with clients on targeted issues such as creative compensation plans, growing sales through menu engineering and sales & retail training, onboarding management personnel, or evaluating the feasibility of a business plan, as well as overall performance evaluations. We work with clients of all shapes and sizes, from small owner-operated day spas to multi-unit global brands. We are pragmatic, seasoned professionals who are passionate about integrating world-class customer experience with optimal revenue generation.

Main products and services
Business performance consulting and auditing

Whether you’re a spa, salon, wellness centre, medical practice, restaurant or independent retailer, we can help build better sales, profitability, customer loyalty, and employee engagement.

Specialties include:

■ Mystery shopping and sales flow analysis which gives you powerful insights into the strengths and weaknesses of your customer journey and identify costly gaps in your sales flow.
■ Performance optimisation programme: a customised, on-site, two-day rapid results programme which includes both assessment and staff training components to kick start business performance.
■ Leadership development: weekly or monthly coaching calls, our live spa directors management intensive, as well as our variety of self-paced online programmes, can help your front line and management teams develop their leadership skills.
■ Education: spa management and staff training
■ Spa Directors Management Intensive live: Our acclaimed live, three-day programme provides attendees with a clear understanding of the requirements for business success.
■ Spa Directors’ Management Intensive online: This twelve module, on-demand online course addresses and expands on the content of our live seminar, with regularly updated and topical material. Active students also participate in a facilitated monthly coaching call.
■ Wynne Business also presents classes, trainings and seminars on a wide array of current spa management and spa development topics, which can be customised.
■ Brand coaching and advising: Whether your sales team needs a better understanding of the challenges of their target clients, or you’d like a fresh perspective for a client sales or training meeting, we can help and we will customise content to your needs with both live and online events.

Where in the world?
Wherever we’re needed!
What the clients say
"As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance."
– Alison Abbott, Vi La Vita SPA, Vintners Inn
Wynne Business Consulting and Education: news from spabusiness.com
12 Oct 2022
A new survey has been launched to review shifts in wages and employment in the global spa industry.
07 Sep 2021
Erin Lee has been appointed as executive director of the World Halotherapy Association (WHA).
24 May 2021
Lisa Starr, principal of Wynne Business and 35-year spa and wellness industry veteran, has launched the StarrCast podcast, interviewing wellness professionals about their career path.
30 Aug 2017
Wynne Business senior consultant Lisa Starr is set to present several seminars at two African countries in the coming weeks.
Wynne Business Consulting and Education: featured in Spa Business, HCM and Fit Tech magazines
Global research: Pay day
Spa Business Handbook 2023 issue 1
How do the salaries, benefits and working environments for spa therapists differ around the world? Lisa Starr takes a look at Wynne Business’s survey of staff in 44 countries and gets some industry opinions on the findings
New opening: Lanserhof Sylt
Spa Business 2022 issue 3
Lisa Starr reports from Lanserhof Sylt, one of the most eagerly awaited spa and wellness openings in the world this year
Wynne Business Consulting and Education
Address: 10 Guernsey Road, Swarthmore, PA 19081, USA
Lisa Starr, principal
FEATURED SUPPLIERS

Iyashi Dôme’s original Japanese sauna clinically proven to accelerate detoxification
A pioneer for over 20 years, Paris-based Iyashi Dôme has never followed trends but always stayed committed to true detoxification by championing the benefits of the original Japanese sauna: the Iyashi Dôme. [more...]

From Shanghai to Kuala Lumpur, Swissline makes further inroads in Asian spa market
Swissline has two new five-star hotel addresses in Asia – The PuLi Hotel & Spa in Shanghai and The RuMa Hotel & Residences in Kuala Lumpur. [more...]
+ More featured suppliers  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

08-11 Jan 2024

Hot Springs Connection Conference

Murrieta Hot Springs, United States
25-28 Jan 2024

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2023

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS