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Liz Terry: Franchises are reshaping the spa market
POSTED 12 May 2014 . BY Helen Andrews
Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models
The increasing number of massage franchise businesses in the US are drawing new types of consumers to the spa industry and accelerating the sector’s growth, according to Spa Business editor Liz Terry.

One example of rapidly expanding franchise businesses is market leader Massage Envy which reached the US$1bn (€726m, £592m) turnover mark last year and will have more than 1,000 spas by the end of 2014.

New entrants in the US such as Massage Green Spa, Hand and Stone and Massage Luxe are also growing quickly.

Writing in the Q2 edition of Spa Business, Terry highlights the need for an estimation of the value or volume of crossover business – people who are introduced to the spa industry via a franchise and go on to become customers of full-service spas and vice versa.

Terry compares spa franchise businesses to her experiences in the health and fitness sector. “It seems likely the spa franchise market will turn out to be a similar shape to the health club sector by the time it reaches maturity,” she says.

Spa franchise customers – like those belonging to health clubs – are prepared to travel 20-30 minutes for a treatment, while the pricing models similar to those deployed by volume health club operators, she adds.

However the main question, Terry concludes, is whether spa franchises can be sustained without impacting full-service spas.

“In the health club industry, where budget offers have proliferated, they’re starting to bed down to co-exist in a sustainable way with the high end operations, but have knocked the stuffing out of the mid-market,” says Terry.

"Spa operators must also take into account the impact franchises are having on the wider spa market such as the need for effective quality control, market fatigue and employing enough well-trained staff to meet demand."

To read the latest edition of Spa Business, click here.
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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Liz Terry: Franchises are reshaping the spa market
POSTED 12 May 2014 . BY Helen Andrews
Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models
The increasing number of massage franchise businesses in the US are drawing new types of consumers to the spa industry and accelerating the sector’s growth, according to Spa Business editor Liz Terry.

One example of rapidly expanding franchise businesses is market leader Massage Envy which reached the US$1bn (€726m, £592m) turnover mark last year and will have more than 1,000 spas by the end of 2014.

New entrants in the US such as Massage Green Spa, Hand and Stone and Massage Luxe are also growing quickly.

Writing in the Q2 edition of Spa Business, Terry highlights the need for an estimation of the value or volume of crossover business – people who are introduced to the spa industry via a franchise and go on to become customers of full-service spas and vice versa.

Terry compares spa franchise businesses to her experiences in the health and fitness sector. “It seems likely the spa franchise market will turn out to be a similar shape to the health club sector by the time it reaches maturity,” she says.

Spa franchise customers – like those belonging to health clubs – are prepared to travel 20-30 minutes for a treatment, while the pricing models similar to those deployed by volume health club operators, she adds.

However the main question, Terry concludes, is whether spa franchises can be sustained without impacting full-service spas.

“In the health club industry, where budget offers have proliferated, they’re starting to bed down to co-exist in a sustainable way with the high end operations, but have knocked the stuffing out of the mid-market,” says Terry.

"Spa operators must also take into account the impact franchises are having on the wider spa market such as the need for effective quality control, market fatigue and employing enough well-trained staff to meet demand."

To read the latest edition of Spa Business, click here.
RELATED STORIES
Mosaic Spa & Health Clubs trials spa cardholder scheme


Mosaic Spa & Health Clubs has launched a new spa cardholder scheme at the Blofield Heath Imagine spa in Norfolk, UK.
Exclusive: YeloSpa’s Nicolas Ronco outlines ambitious expansion plans


Nicolas Ronco, the French entrepreneur behind spa and nap concept YeloSpa, is aiming to expand the US-based business into Europe, as part of large-scale plans that will also see the company franchise up to 150 US locations and launch a sleep and wellbeing product range.
MORE NEWS
Barons Eden rebrands to Hiddenwell ahead of spa hotel portfolio expansion
Barons Eden, the UK parent company that operates luxury destination properties in England, has rebranded to become Hiddenwell.
Belgin Aksoy marks 15 years of Global Wellness Day
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy.
HUM2N launches longevity clinic at Six Senses London
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
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Glow beyond protection: meet Comfort Zone Hydramemory Hybrid Glow SPF 30
Sun protection is no longer just about shielding the skin – it's about enhancing it. [more...]

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Introducing Glass Act, your new go-to eye serum for brighter, smoother, beautifully awakened eyes. [more...]
+ More featured suppliers  
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Elemental Herbology

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DIARY

 

21-23 Jun 2026

Spa Life International (UK)

Midlands (Venue TBA), Liphook, United Kingdom
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World Bathing Day

Worldwide,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
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