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Zenoti maps impact of coronavirus on its spa clients
POSTED 31 Mar 2020 . BY Megan Whitby
The company has 10,000 customers in 50 countries around the world
"We’ve established this resource centre to help those we work with in the community"
– Sudheer Koneru
Spa software company, Zenoti, has produced insights into the impact coronavirus is having on its customers.

The company has 10,000 customers in 50 countries around the world and has collected data on the impact the disruption is having on their trading.

This has been translated into a heatmap showing the effect on appointment trends. It can also be viewed in tabular format.

Sales data was collected from Zenoti’s customers on a weekly basis from 13 countries. This data was then compared with the corresponding week in 2019 and a percentage formed to show the growth or decline in business during the coronavirus outbreak.

A seven-week block was analysed in total, with dates ranging from 3 February to 22 March.

For 11 out of the 13 countries that data was collected from, the biggest decline in sales was seen in the period 16-22 March.

The location with the largest decline was Indonesia with a -73 per cent shift, while South Africa was the only country to exhibit growth, at 4.7 per cent.

Saudi Arabia and Qatar were among some of the other countries worst affected, while alternatively Singapore’s worst week was seen between 10-16 February at -13.6 per cent.

All the data is available via a dedicated online resource centre.

“We’ve established this resource centre to help those we work with in the community,” said Sudheer Koneru, CEO of Zenoti. “I’ve run a spa and salon business before, and have a deep passion for making guests feel good about themselves, so they can go into the world and do great things. That’s why I’m so committed to ensuring that our company and employees are doing all that we can to help others through this difficult time."

Zenoti has also produced a guide for spa and salon businesses during the coronavirus crisis, including a range of information, such as how to manage existing appointments, review memberships and work on communication strategies.

Download the guide here.
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NEWS
Zenoti maps impact of coronavirus on its spa clients
POSTED 31 Mar 2020 . BY Megan Whitby
The company has 10,000 customers in 50 countries around the world
We’ve established this resource centre to help those we work with in the community
– Sudheer Koneru
Spa software company, Zenoti, has produced insights into the impact coronavirus is having on its customers.

The company has 10,000 customers in 50 countries around the world and has collected data on the impact the disruption is having on their trading.

This has been translated into a heatmap showing the effect on appointment trends. It can also be viewed in tabular format.

Sales data was collected from Zenoti’s customers on a weekly basis from 13 countries. This data was then compared with the corresponding week in 2019 and a percentage formed to show the growth or decline in business during the coronavirus outbreak.

A seven-week block was analysed in total, with dates ranging from 3 February to 22 March.

For 11 out of the 13 countries that data was collected from, the biggest decline in sales was seen in the period 16-22 March.

The location with the largest decline was Indonesia with a -73 per cent shift, while South Africa was the only country to exhibit growth, at 4.7 per cent.

Saudi Arabia and Qatar were among some of the other countries worst affected, while alternatively Singapore’s worst week was seen between 10-16 February at -13.6 per cent.

All the data is available via a dedicated online resource centre.

“We’ve established this resource centre to help those we work with in the community,” said Sudheer Koneru, CEO of Zenoti. “I’ve run a spa and salon business before, and have a deep passion for making guests feel good about themselves, so they can go into the world and do great things. That’s why I’m so committed to ensuring that our company and employees are doing all that we can to help others through this difficult time."

Zenoti has also produced a guide for spa and salon businesses during the coronavirus crisis, including a range of information, such as how to manage existing appointments, review memberships and work on communication strategies.

Download the guide here.
RELATED STORIES
FEATURE: Software: Hyper personalisation


How is spa software helping operators to deliver ultra personal services?
Zenoti raises US$50m in Series C funding


Enterprise cloud platform Zenoti has closed a US$50m Series C funding round led by Tiger Global Management, with participation from Norwest Venture Partners and Accel.
FEATURE: Technology: Data & analytics


How are software companies helping spas to use data effectively, sensitively and lawfully?
FEATURE: Technology: Maximising software potential


How can spas get more out of their management systems?
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Webinar: Dr Richard Carmona shares insights with the wellness community
In some of the latest wellness-focused webinars, spa operators were privy to medical advice from the 17th US Surgeon General and gained insights from owners which are open to the public once more. Sessions also focused on workplace wellness and understanding the needs of people touched by cancer.
Blu Spas launches review process for post-COVID-19 developments
Spa and wellness design company, Blu Spas, has launched a review service – called Blu Revu – to enable wellness, spa and fitness leaders to make educated decisions about their development plans, including critical post-COVID considerations.
COMO Shambhala launches digital membership
Singaporean holistic wellness brand Como Shambhala is offering a digital home wellness programme membership and private one-on-one personal consultations with its international network of healers.
Jeremy McCarthy: “Spa will be a greater asset now than it's ever been”
Industry figure and group director of spa and wellness for Mandarin Oriental Hotel Group, Jeremy McCarthy shares his thoughts with Spa Business on how the spa and wellness sector will recover in the wake of the global Coronavirus pandemic.
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09 Jun 2020

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The Lodge at Ashford Castle, Cong, Ireland
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Piscina & Wellness Mexico

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ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

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