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PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver "unmatched guest experiences and commercial value"
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.





Lobster specialises in delivering ROI through technologically-enhanced learning
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According to Belgian tech startup, moonbird, using breathwork as a way to relax is growing in popularity. In light of this, the company has developed a tool to guide people through breathwork exercises intuitively, like a breathing coach in their hand.
Voya introduces lavender-infused Buoyancy Body Butter and new body wrap ritual
Voya has launched a new body cream named the Buoyancy Body Butter to offer a nourishing skincare solution that leaves skin feeling silky soft and smooth.
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Trelonk Wellbeing has begun supplying plant-based essential oil products to the spa, fitness and leisure markets to offer therapeutic benefits for the mind, body and spirit.
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Ashmira Botanica tops up skincare range with new moisturising balm
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DIARY

 

25-26 Sep 2022

Vagaro iconic.22 User Conference

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26-28 Sep 2022

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+ More diary  
 
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News   Products   Magazine
PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
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Lobster specialises in delivering ROI through technologically-enhanced learning
PRODUCT NEWS
Anna Bjurstam, Alberto Apostoli and Andrew Gibson headlining Synergy The Retreat Show in Ibiza this October
Like-minded spa, wellness and travel experts are being invited to come together at the inaugural Synergy – The Retreat Show from 25-28 October in Ibiza.
moonbird unveils breathwork device to help users de-stress and improve sleep
According to Belgian tech startup, moonbird, using breathwork as a way to relax is growing in popularity. In light of this, the company has developed a tool to guide people through breathwork exercises intuitively, like a breathing coach in their hand.
Voya introduces lavender-infused Buoyancy Body Butter and new body wrap ritual
Voya has launched a new body cream named the Buoyancy Body Butter to offer a nourishing skincare solution that leaves skin feeling silky soft and smooth.
Trelonk Wellbeing introduces plant-based wellness solutions to spa, fitness and leisure markets
Trelonk Wellbeing has begun supplying plant-based essential oil products to the spa, fitness and leisure markets to offer therapeutic benefits for the mind, body and spirit.
Ashmira Botanica tops up skincare range with new moisturising balm
UK-based spa, skincare and wax brand Ashmira Botanica has launched a retail version of its professional Restore and Illuminate Rice Balm to help guests prolong the benefits of their spa treatments.
Hyperice's new Core Meditation Trainer elevates mindfulness practice in spas, says Sarah McDevitt
Manufactured by Hyperice, the Core Meditation Trainer is a new handheld device which can help spa-goers find their calm and improve their focus and inner strength.
Brian Paris joins Oakworks team as senior project consultant
Jeff Riach, Oakworks CEO, has announced the appointment of spa industry veteran Brian Paris as the company's new senior project consultant.
Art and spa collide as Soleum Spa and SICIS launch hand-set mosaic spa pods
Steam bath specialist Soleum Spa is collaborating with glass mosaic manufacturer SICIS to create a new line of wellbeing chambers.
BC SoftWear and Exclusive Hotels Collection begin recycling and repurposing discarded flip-flops
BC SoftWear, has launched a flip-flop recycling initiative to help tackle the ‘flip-flop mountain’ that sees billions of pairs thrown away every year.
Recreate the spa at home with Aromatherapy Associates' new Spa Treatment in a Box
Aromatherapy Associates has tapped its 35 years of spa experience to create a new experience kit that consumers can use to recreate a spa treatment in the comfort of their home.
Voya’s three new serums respond to customers' skincare needs, says Mark Walton
Voya has unveiled three new organic facial serums; Hyaluronate anti-pollution serum; Bio- retinol concentrate serum; and Vitamin C anti-oxidant serum.
Wrap Up by VP unveils new luxury silk loungewear
LA-based loungewear brand Wrap Up by VP has completed its summer collection with a selection of new silk pyjamas and robes.
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Blu is a full-service firm offering consulting, advisory and operating solutions. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Art of Cryo cryo chamber manufacturer | test and research center in Cologne
Here you see a tour of the Art of Cryo test and research center in Cologne. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

25-26 Sep 2022

Vagaro iconic.22 User Conference

Bespoke, San Francisco, United States
26-28 Sep 2022

SpaFest 2022

Gwel an Mor, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS