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Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.





Lobster specialises in delivering ROI through technologically-enhanced learning
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Jobs   News   Products   Magazine
PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.





Lobster specialises in delivering ROI through technologically-enhanced learning
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RKF Luxury Linen, a creator of the finest linen for spas and cosmetic brands, has announced a new collaboration with French cosmetic brand CODAGE Paris.
Comfort Zone achieves B Corp Recertification
To be a certified B Corporation means the coming together of people and industry leaders that use business as a force for good, by meeting the highest standards of social and environmental performance.
Elemis expands Pro-Collagen range with multi-tasking eye mask
Luxury skincare brand Elemis has expanded its Pro-Collagen skincare range with the launch of the Pro- Collagen Eye Revive Mask.
Fashionizer Spa launches fabric wellness face masks
Fashionizer Spa has begun producing washable fabric face masks, following a global shortage in the wake of the coronavirus.
Murad launches Retinol Youth Renewal collection with Retinol Tri-Active technology
Murad has launched the Retinol Youth Renewal collection, a results-driven skincare range that targets the signs of ageing.
REM expands spa furniture collection with two new pieces
REM, a UK-based specialist in spa and salon furniture, has launched two new pieces: the Florence Nail Table and the Plaza Pedicure Chair.
New Sothys signature treatment inspired by Indonesian beauty rituals
Sothys has created an original treatment protocol inspired by ancestral Indonesian beauty rituals
MuslinZ named as brand partner at The Spa at Carden Park
MuslinZ, a spa accessories and linens company, has announced a new partnership with The Spa at Carden.
ISPA - the world of wellness awaits
For the past 30 years, the International Spa Association (ISPA) has been one of the greatest assets for the spa professional.
Payot launches new skincare products and unveils redesign
Payot's Le Corps body range has been expanded to include two new products.
Three reasons why cloud software is the clear choice over on-premise
When choosing a software for your spa, you’re going to have to decide between a cloud solution and an on-premise one. Which should you choose?
Vinésime creates exclusive treatment for La Caserne Chanzy Hôtel & Spa
Vinésime has been named as a brand partner for the La Caserne Chanzy Hôtel & Spa in Reims, France.
+ More products   
 
COMPANY PROFILES
Universal Companies

Universal Companies has served the spa industry since Marti Morenings and her father, Dr. G.H. Mor [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Book4Time Overview
Book4Time is a global leader in cloud-based wellness and activity booking software for Spas, Hotels & Resorts and the Beauty industry. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

10-12 May 2020

15th Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
17-20 May 2020

GSN Buyers Conference - Green Spa Network

Lake Tahoe, California, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS