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PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!





Lobster specialises in delivering ROI through technologically-enhanced learning
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Elemental Herbology introduces luxury travel and wellbeing kit
Natural skincare and bodycare brand Elemental Herbology has launched a limited-edition beauty and wellbeing kit, featuring a curated selection of its new and best-selling body, haircare and skincare products.
Sommerhuber unveils elegant ceramic lounger that envelopes users in soothing heat
Ceramics manufacturer Sommerhuber has created a new heated lounger finished with a stylish, smooth and organic aesthetic.
ISPA’s 2021 Stronger Together Summit will inform and inspire the global spa industry
From 10-14 May, join ISPA members for the Stronger Together Summit, a one-of-a-kind virtual event for spa and resource partner leaders.
Yon-Ka introduces quartz facial sculpting crystal inspired by TCM meridian therapy
Yon-Ka has launched its first facial tool, made from the quartzite rock green aventurine and inspired by ancient Chinese meridian therapy.
Seed to Skin’s new honey face-mask draws inspiration from Maori healing traditions
Luxury ethnobotanical skincare and spa brand Seed to Skin has unveiled a new face mask containing more than 55 per cent manuka honey – an ingredient traditionally tapped by the New Zealand Maori people for its powerful healing properties.
Sacred Nature by Comfort Zone, dedicated to regenerating skin and planet
April marks the launch of Earth Month, an initiative close to spa skincare specialist Comfort Zone’s heart, due to its deep-rooted commitment to helping regenerate the planet.
Tech-based personalisation is the new luxury, says Frank Pitsikalis
Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.
Step into the world of HydraFacial for unparalleled skin health results
So, you’ve heard of HydraFacial, but what is it? One 30-minute treatment, three powerful steps and a guaranteed opportunity to achieve some of the best skin results you’ll ever experience.
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.
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Scottish skincare specialists Cutitronics and ishga have joined forces to introduce new skincare technology into UK spas.
HydraFacial appoints Zoe Graham EMEA corporate account manager
Advanced aesthetic technology company HydraFacial has announced Zoe Graham will join its team as corporate account manager for the EMEA region.
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News   Products   Magazine
PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!





Lobster specialises in delivering ROI through technologically-enhanced learning
PRODUCT NEWS
Elemental Herbology introduces luxury travel and wellbeing kit
Natural skincare and bodycare brand Elemental Herbology has launched a limited-edition beauty and wellbeing kit, featuring a curated selection of its new and best-selling body, haircare and skincare products.
Sommerhuber unveils elegant ceramic lounger that envelopes users in soothing heat
Ceramics manufacturer Sommerhuber has created a new heated lounger finished with a stylish, smooth and organic aesthetic.
ISPA’s 2021 Stronger Together Summit will inform and inspire the global spa industry
From 10-14 May, join ISPA members for the Stronger Together Summit, a one-of-a-kind virtual event for spa and resource partner leaders.
Yon-Ka introduces quartz facial sculpting crystal inspired by TCM meridian therapy
Yon-Ka has launched its first facial tool, made from the quartzite rock green aventurine and inspired by ancient Chinese meridian therapy.
Seed to Skin’s new honey face-mask draws inspiration from Maori healing traditions
Luxury ethnobotanical skincare and spa brand Seed to Skin has unveiled a new face mask containing more than 55 per cent manuka honey – an ingredient traditionally tapped by the New Zealand Maori people for its powerful healing properties.
Sacred Nature by Comfort Zone, dedicated to regenerating skin and planet
April marks the launch of Earth Month, an initiative close to spa skincare specialist Comfort Zone’s heart, due to its deep-rooted commitment to helping regenerate the planet.
Tech-based personalisation is the new luxury, says Frank Pitsikalis
Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.
Step into the world of HydraFacial for unparalleled skin health results
So, you’ve heard of HydraFacial, but what is it? One 30-minute treatment, three powerful steps and a guaranteed opportunity to achieve some of the best skin results you’ll ever experience.
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.
Cutitronics and ishga partnership ushers in new era of digital skincare in spas
Scottish skincare specialists Cutitronics and ishga have joined forces to introduce new skincare technology into UK spas.
HydraFacial appoints Zoe Graham EMEA corporate account manager
Advanced aesthetic technology company HydraFacial has announced Zoe Graham will join its team as corporate account manager for the EMEA region.
Davines Group celebrates International Day of Happiness with launch of new World Happiness Report
Davines Group has long been participating in the global conversation on individual and collective wellbeing and happiness.
+ More products   
 
COMPANY PROFILES
IONTO Health & Beauty GmbH

In 1979, Gertraud La Fontaine – a pioneer with a passion for technology – opened up a cosmetic i [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Sommerhuber GmbH - Ceramic heated LOUNGER ONE PLUS - ultimate relaxation
Lounger One Plus is characterized by an organic aesthetic, delicate contours and an ideal lying comfort. Comfortable ergonomically shaped Heat Storing Ceramics nestle the skin and provide for perfect relaxation – touchless enjoyment meeting the highest hygiene standards. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

13-20 Apr 2021

Beauty meetings - for professional beauty

Online,
18-19 Apr 2021

Natural Beauty & Spa Show

ExCeL, London, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS