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Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
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Empower your team to drive profit through exceptional guest experiences and operational acumen with Spa Professional – a comprehensive online training program.
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Jobs   News   Products   Magazine
PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
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Swiss Perfection expands Cellular Lift range
Swiss Cellular Skincare Brand, Swiss Perfection, has unveiled an age-defying cellular serum that is claimed to firm, tone and hydrate the skin and smooth away wrinkles.
Comphy launches sleep kits for spas
Comphy – a provider of linen for treatment rooms – has launched Sleep by Comphy, a package which includes a sleep kit and weighted blanket designed to improve sleep.
How to grow your spa business by 44%*
Treatwell interviews two leading spas that have significantly grown their business online.
Fashion that contributes to a Well World: pioneering designer reinvents the spa uniform once again
The Noel Asmar Group’s founder, Noel Asmar, is credited with creating the first designer spa uniform that was equal parts fashion and function in 2002.
Unlock your spa's revenue potential with Spa Professional training from Lobster Ink and Resense
The wellness industry is expanding at an unprecedented rate, but the corresponding investment in training has failed to keep up.
Enhance your guest experience and profitability through practical training
Empower your team to drive profit through exceptional guest experiences and operational acumen with Spa Professional – a comprehensive online training program.
While you take care of your guests, Book4Time takes care of you and your business
Choosing the best wellness business management software can mean the difference between success and failure. There’s a lot riding on this decision.
Iyashi Dôme celebrates 15th anniversary of its groundbreaking Japanese-style sauna
For more than 300 years, the Japanese have enjoyed the therapeutic value of bathing in the warm sand which is found in certain curative thermal springs.
Online booking: A real difference-maker for spas
Today’s guests not only appreciate the ability to book online at their favorite spa, but they have come to expect it.
OM4 launches inclusive skincare brand
OM4, a product house specialising in male skincare, has created a new skincare brand designed to celebrate inclusivity.
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COMPANY PROFILES
Comfort Zone

Comfort zone’s comprehensive face and body range allows clients to experience memorable facials and [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

Book4Time Overview
Book4Time is a global leader in cloud-based wellness and activity booking software for Spas, Hotels & Resorts and the Beauty industry. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

28 Nov 2019

Bali Wellness Summit

Alila Seminyak, Bali, Indonesia
29 Nov 2019

FHT Conference

The King’s Fund, London, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS