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Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
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Jobs   News   Products   Magazine
PRODUCT NEWS
Resense and Lobster Ink create online training for all spa roles
19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
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Today’s guests not only appreciate the ability to book online at their favorite spa, but they have come to expect it.
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Blu Spas is a full-service firm offering consulting, advisory and operating solutions.
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In a competitive spa market, guest experience will make or break your business.
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Biologique Recherche was founded by a family of passionate skincare experts.
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PREBIOFORCE Balancing Soothing Concentrate, the first marine prebiotic serum by PHYTOMER
An amazing flora exists on the surface of the skin to help maintain the skin's integrity and immunity.
Sothys launches new DETOX ENERGIE™ range - Treat your skin to a burst of energy!
Pollution is a form of environmental aggression that can affect your skin regardless of whether you live in the town or the countryside.
Ishga phases out plastic packaging for eco-friendly alternative
Ishga, a luxury skincare brand specialising in organic seaweed products, has announced plans to completely phase out its plastic packaging, replacing it with sustainable alternatives.
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COMPANY PROFILES
Swiss Perfection

Based on cellular therapy, Swiss Perfection is the first brand to apply vegetal cellular extractio [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

Book4Time Overview
Book4Time is a global leader in cloud-based wellness and activity booking software for Spas, Hotels & Resorts and the Beauty industry. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

20-23 Oct 2019

(Spas of Central Europe) SPA-CE Experience

Grand Hotel Rogaska Resort, Rogaška Slatina, Slovenia
20-30 Oct 2019

World Leisure Expo & Forum

Hangzhou International Expo Center, Hangzhou, China
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS