Spas of all sizes choose Premier Software / photo: Robert Kneschke/shutterstock
Managing a successful spa or wellness business requires careful attention to revenue optimisation and guest satisfaction, as well as investing in a trusted software system that’s customisable to your property needs is key.
Premier Software has been a leading provider of spa management software for nearly 30 years, providing a complete business overview at the touch of a button, helping operators maximise profitability, manage day-to-day operations and identify areas of growth.
There’s a reason a majority of UK spa managers choose Premier and that’s the operational control it delivers.
Spas of all sizes, ranging from Harrods and Intercontinental Hotels, to boutique properties, such as The Gainsborough, choose Premier Software for its depth of functionality, so they have full commercial oversight.
From staff scheduling to marketing, membership to reporting, we’ve built our tech alongside the industry so it really is the most comprehensive solution on the market for any spa.
Investing in a comprehensive and trusted spa and leisure management software is a wise decision for any wellness business. By prioritising revenue management, enhancing guest satisfaction, and optimising operational efficiency, spas can scale growth in this ever-evolving industry.
Revenue management is crucial for spa businesses, as it involves predicting consumer behaviour, optimising product availability and setting prices to maximise revenue growth
By selling the right services at the right time and price, spas can boost their profitability and with the right software, spa directors can easily identify revenue management opportunities and yield accordingly.
This strategic approach can significantly impact the bottom line and ensure long-term success.
When choosing your software, look for comprehensive reporting functionality designed to meet the needs of spa owners and finance teams
2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney
3 Boosting profitability through efficient operations
Spa software can streamline various aspects of operations, including staff scheduling, white space management and inventory control and by automating these processes, spa directors can save time and reduce the risk of errors.
Additionally, software with thorough analytics enables spa businesses to track KPIs, customer buying trends, and demographics, allowing for data-driven decision-making and revenue optimisation.
"Look for a system that has comprehensive features and functionality to save time and increase profitability"
Laura Meeson is director of spa at Premier Software – part of Journey Hospitality
Read more from this issue of Spa Business magazine
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After receiving the highest civilian award for services to the French nation, Riadh Bouaziz, CEO of RKF Luxury Linen, reflects on his company’s many achievements and considers what lies ahead
Association focus: Thermal Heritage
Jane Kitchen finds out how two key associations – the European Historic Thermal Towns Association and the Great Spa Towns of Europe – are protecting and promoting the unique cultural relevances of Europe’s spa towns
Interview: Paul Simons
As he retires from the Great Spa Towns of Europe, the industry leader reflects on his long and esteemed career
Sponsored: New ways with water
Working globally with architects and interior designers allows Myrtha Wellness to embrace the latest trends in the international hospitality sector, as director Stefano Cattaneo explains
Sponsored: Cutting edge
Ara Patterson from Equinox Hotels talks about a partnership with
Gharieni that’s delivering ROI and innovative treatments for guests
Interview: Niamh O'Connell
What does Jumeirah’s first vice president of wellbeing have planned for the Middle East-based hospitality group?
Sponsored: Lasse Eriksen on contrast therapy
Contrast therapy is gaining attention for its healing effects. We ask aufguss and sauna expert Lasse Eriksen to share his views on the perfect experience
Nature spas: Tree of life
Lisa Starr discovers two retreats in Austria and Italy which base their wellbeing concepts on forests
Sponsored: Spirit of Excellence
Rupert Schmid and Pierre-Louis Delapalme, owners of Biologique Recherche, discuss the global rollout of its ‘Ambassade’ flagship spas
Sponsored: Outstanding performance
Bicester Hotel & Spa is working with Matrix Fitness to enable wellness guests to train like athletes with a unique offering
Spas of all sizes choose Premier Software / photo: Robert Kneschke/shutterstock
Managing a successful spa or wellness business requires careful attention to revenue optimisation and guest satisfaction, as well as investing in a trusted software system that’s customisable to your property needs is key.
Premier Software has been a leading provider of spa management software for nearly 30 years, providing a complete business overview at the touch of a button, helping operators maximise profitability, manage day-to-day operations and identify areas of growth.
There’s a reason a majority of UK spa managers choose Premier and that’s the operational control it delivers.
Spas of all sizes, ranging from Harrods and Intercontinental Hotels, to boutique properties, such as The Gainsborough, choose Premier Software for its depth of functionality, so they have full commercial oversight.
From staff scheduling to marketing, membership to reporting, we’ve built our tech alongside the industry so it really is the most comprehensive solution on the market for any spa.
Investing in a comprehensive and trusted spa and leisure management software is a wise decision for any wellness business. By prioritising revenue management, enhancing guest satisfaction, and optimising operational efficiency, spas can scale growth in this ever-evolving industry.
Revenue management is crucial for spa businesses, as it involves predicting consumer behaviour, optimising product availability and setting prices to maximise revenue growth
By selling the right services at the right time and price, spas can boost their profitability and with the right software, spa directors can easily identify revenue management opportunities and yield accordingly.
This strategic approach can significantly impact the bottom line and ensure long-term success.
When choosing your software, look for comprehensive reporting functionality designed to meet the needs of spa owners and finance teams
2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney
3 Boosting profitability through efficient operations
Spa software can streamline various aspects of operations, including staff scheduling, white space management and inventory control and by automating these processes, spa directors can save time and reduce the risk of errors.
Additionally, software with thorough analytics enables spa businesses to track KPIs, customer buying trends, and demographics, allowing for data-driven decision-making and revenue optimisation.
"Look for a system that has comprehensive features and functionality to save time and increase profitability"
Laura Meeson is director of spa at Premier Software – part of Journey Hospitality
Read more from this issue of Spa Business magazine
Sponsored: Highest French distinction for RKF's CEO
After receiving the highest civilian award for services to the French nation, Riadh Bouaziz, CEO of RKF Luxury Linen, reflects on his company’s many achievements and considers what lies ahead
Association focus: Thermal Heritage
Jane Kitchen finds out how two key associations – the European Historic Thermal Towns Association and the Great Spa Towns of Europe – are protecting and promoting the unique cultural relevances of Europe’s spa towns
Interview: Paul Simons
As he retires from the Great Spa Towns of Europe, the industry leader reflects on his long and esteemed career
Sponsored: New ways with water
Working globally with architects and interior designers allows Myrtha Wellness to embrace the latest trends in the international hospitality sector, as director Stefano Cattaneo explains
Sponsored: Cutting edge
Ara Patterson from Equinox Hotels talks about a partnership with
Gharieni that’s delivering ROI and innovative treatments for guests
Interview: Niamh O'Connell
What does Jumeirah’s first vice president of wellbeing have planned for the Middle East-based hospitality group?
Sponsored: Lasse Eriksen on contrast therapy
Contrast therapy is gaining attention for its healing effects. We ask aufguss and sauna expert Lasse Eriksen to share his views on the perfect experience
Nature spas: Tree of life
Lisa Starr discovers two retreats in Austria and Italy which base their wellbeing concepts on forests
Sponsored: Spirit of Excellence
Rupert Schmid and Pierre-Louis Delapalme, owners of Biologique Recherche, discuss the global rollout of its ‘Ambassade’ flagship spas
Sponsored: Outstanding performance
Bicester Hotel & Spa is working with Matrix Fitness to enable wellness guests to train like athletes with a unique offering
Global retreat trade show, Synergy The Retreat Show, has launched a resource called The
Source, which hosts an open-access online Transformation Series programme.
The Standards Authority for Touch in Cancer Care (SATCC) charity has announced its first five-
day Living with Cancer and Beyond retreat, which will be held at Carden Park Hotel and Spa in
Cheshire, UK, between 1 and 5 September.
Patmos Aktis, a Luxury Collection Resort and Spa, has opened in Greece, with a renovated and
rebranded wellness offering called Ansana Wellness and Spa.
The Mauna Kea Beach Hotel, an Autograph Collection property in Hawaii, US, has opened its
22,000 sq ft indoor-outdoor Spa at Mauna Kea as the final step in the property’s overall
renovation, which has cost more than US$180 million (€166 million, £140 mill
The UK spa review and discovery platform for consumers, the Good Spa Guide, has announced
it will host the Good Spa Guide Awards 2026 during an event on 16 November at Sopwell House
Hotel in St Albans, UK.
Eighty-four per cent of consumers now say wellness is a top priority in their lives, with this
percentage increasing year on year, according to a preview presentation of McKinsey’s Future of
Wellness 2026 research report.
Mass protests have been taking place since Monday 1 June in Albania over the development of
a luxury resort by Donald Trump’s daughter Ivanka Trump and her husband Jared Kushner.
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the
theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities
that spark joy.
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider,
HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its
site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
